Alamo Car Hire - Manchester Airport

Reviews

• WH

  Wayne Hoggard

  May 19, 2026
  5.0
  Collected the car from Manchester Airport on 9 May at 18:30. I had a problem with my bank as my card was closed to being used abroad, so I spent 3 hours on the phone trying to get it unlocked. The girls at the check in desk couldn’t have been more helpful, sorry I didn’t get your names due to the stressful situation, but they were great. Collected the car from Mariama who greeted me with a smile and checked the car for any damage before I finally got on my way. The car was great, returned it on 17 May at 16:30 to Joni who also greeted my with a smile, checked the car and said there is no damage so my deposit was refunded immediately. A seamless car rental with friendly faces, a pleasant experience thanks to the lovely staff, will definitely use Alamo for my next trip to UK.
• JS

  Joseph Stockwell

  May 10, 2026
  5.0
  Great service. Picking up the car and drop off is very convenient. Great prices. Bus drivers are a great help with your luggage. I’m going back on my next visit.
• ML

  Mark Lisburn

  May 7, 2026
  1.0
  We have rented from Alamo / Enterprise / National at Manchester Airport, and other locations, many times over the last 30 years and have spent a significant amount of money with the company. While we’ve had a couple of issues before, that we didn’t report, this latest experience was completely unacceptable. We rented a Nissan Juke for 2 days, drove only around 70km, and returned the car clean, tidy, and with no damage. During the return inspection, the guy, Luke, checked the vehicle and initially confirmed everything was fine. Only afterwards, while I was at the rear of the car getting luggage sorted, he happened to notice a screw in the back offside tyre and immediately said a claim would need to be raised. The issue is that there is absolutely no proof this happened during our rental. A screw in a tyre is not something any normal customer would reasonably spot when collecting a vehicle, especially as Alamo only tells customers to check for visible bodywork or wheel/tyre damage. Nobody collecting a hire car is going to repeatedly move the vehicle backwards and forwards inspecting every inch of all four tyres for embedded screws. In the office, the guy, Zach, insisted this could not possibly have been there before because the car supposedly goes through a “three-stage safety check” every time. Realistically, with the volume of vehicles being processed daily, (300 vehicles per day he said) I do not believe each of those ~1,200 tyres are being rotated and inspected inch-by-inch before every rental. The screw could easily have already been there, or even picked up after inspection when it was driven to the bay, before collection. In addition, we have repaired punctures in tyres on our own cars many times before and this definitely looked like one of those that could be repaired rather than replaced. Luke said, if it can be repaired, then they will do that and there will be no cost to us, unless they determine that the tyre has to be replaced. Despite this, we were charged £150, which feels completely excessive and unfair, especially when there was no visible tyre damage, no puncture during use, and no evidence whatsoever that we caused the issue. It’s extremely disappointing to be treated this way after being long-term repeat customers. Had this been genuine damage caused by us, I would completely understand, but this feels like an opportunistic charge with no fair way for the customer to defend themselves. I have tried contacting customer service on the website and also chat, but had no luck. They certainly don’t make it easy to contact them. I would like Alamo to properly review this case and refund the £150 charge. I’d also like to see the inspection report, an invoice for the replacement tyre and proof that the tyre needed replacing, and has been replaced, rather than patching. After reading the other reviews on their website, it’s clear that this kind of thing is common practice with this company. Make sure you take pictures and videos of the whole car, including every part of all four tyres and keep any receipts for fuel etc. to enable you to defend yourself against their spurious claims and subsequent charges.
• TS

  Tony Shen

  Apr 8, 2026
  1.0
  Extremely disappointing experience. We had a valid airport car rental reservation, showed up on time to pick up the car, and were refused the rental because we did not have a boarding pass. This requirement was not clearly disclosed during booking.
• DG

  Dave Groves

  Apr 2, 2026
  1.0
  I arrived for my prepaid rental car booking and was told at check-in that vehicles are only rented to customers who have flown into Manchester Airport. This restriction was never made clear at any point during the booking process. What makes this worse is that the only Manchester location available for this company is at the airport, so there was no obvious alternative to select when booking. Being turned away despite having already paid is incredibly frustrating. Overall, I’m shocked by how this was handled. There was a complete lack of communication, and the situation was managed very poorly, both in terms of customer service and how the policies were applied.

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