Green Motion Car Rental London Luton Airport

Reviews

• DR

  DEUTSCHE RÖMERIN

  5 days ago
  1.0
  Scam tactics and terrible customer serviceI highly recommend avoiding Green Motion. We pre-paid €100 for a 5-day rental including a reservation for an extra driver. Because my credit card was only on my phone, they refused it. Even though the second driver had a physical card, they declared our booking invalid and our money lost. They forced us to pay £240 for a new booking. We later realized they took advantage of our situation to sell us an expensive VIP package. Additionally, after I independently paid a traffic fine in Bath, Green Motion charged me an extra £68 administrative fee without any justification. I tried to resolve this with their customer service first. It took two weeks to receive a completely unhelpful and hostile response. Do not trust this company- they ruined my stay in England and even afterwords.
• RR

  Romain Rodriguez

  Aug 10, 2026
  1.0
  Expérience très décevante avec Green Motion. Je précise que je disposais bien d'une carte de crédit valide à mon nom, avec les fonds nécessaires pour couvrir la caution. Le problème était simplement que mon ami avait été enregistré comme conducteur principal lors de la réservation et que la carte de crédit devait être à son nom. Nous avons donc demandé à Green Motion de modifier le conducteur principal afin que je puisse devenir le conducteur principal et utiliser ma propre carte de crédit pour la caution. Green Motion a refusé de modifier le conducteur principal, sans nous proposer cette solution pourtant évidente. Nous nous sommes alors retrouvés contraints de payer 220 £ supplémentaires pour une assurance, uniquement afin de pouvoir récupérer le véhicule. Pour rappel, notre location initiale avait coûté 171,06 €. Je trouve particulièrement regrettable qu'une solution aussi simple que le changement de conducteur principal nous ait été refusée alors que j'avais bien une carte de crédit à mon nom permettant de satisfaire aux conditions de caution. Résultat : une location initialement à 171,06 € nous a finalement coûté beaucoup plus cher.
• DS

  Daniela Shtrbevska

  Aug 8, 2026
  1.0
  Extremely disappointing experience with Green Motion Luton Airport – £3,113 charged for minor scratches I rented a vehicle from Green Motion Luton Airport for only a few days and left a £1,500 security deposit/pre-authorization on my credit card. When I returned the vehicle, I was told that several scratches were new and allegedly caused by contact with bushes. The scratches they pointed out were tiny, superficial and barely noticeable. The vehicle was driven gently and carefully throughout the rental and was never hit against anything or involved in any accident or collision. From what I could see, these were superficial marks that appeared capable of being buffed/polished rather than damage requiring extensive bodywork or a paint job. Despite this, Green Motion issued an astonishing £3,113 charge, consisting primarily of five separate scratch/scuff charges: £334, £492, £845, £845 and £562. They then submitted a £3,113 completion transaction to my credit card, more than double the £1,500 deposit/pre-authorization. What makes this even more concerning is that the vehicle’s original check-out condition report already documented multiple scratches and areas of damage before I received the car. I have not been provided with evidence demonstrating damage of a nature or extent that, in my view, justifies a £3,113 charge, nor clear comparative evidence establishing that every one of the five separately charged areas was new rather than pre-existing. I completely understand that a renter should be responsible for genuine damage they cause. However, £3,113 for minor, barely visible surface scratches is extremely difficult to understand, particularly where no collision occurred and the vehicle already had documented scratches when it was collected. I am now formally disputing the charges and requesting the complete time-stamped before-and-after photographs, evidence identifying each allegedly new area of damage, and the basis for each individual charge. My advice to anyone renting from Green Motion: photograph and video every single inch of the vehicle before driving away and again when returning it. Get close-up photos of every scratch, bumper and body panel, no matter how insignificant a mark looks. Also read the excess terms very carefully. I deeply regret not taking my own comprehensive photos at collection. Based on the way this damage claim has been handled and the disproportionate amount charged for what I observed as minor superficial scratches, I would never rent from Green Motion again and cannot recommend them.
• R

  - Rodd

  Aug 7, 2026
  5.0
  I read reviews and I just hired a car for a week and returned it today. My experience was great. Staff were nice, clear, quick, helpful. No issues. The car I got was exactly the image and stated car I’d likely get and it was almost brand new in near perfect condition overall. I returned it and the staff were great and were fast to find no issues with my care of the car. Perfect service. Never hired with them before but certainly will again.
• DC

  Diana Colta

  Jul 28, 2026
  1.0
  SCAMMERS!!! AVOID! I m a regular travell to the UK, always opting to rent a car, so I have plenty of experience. Green motion is the worst place you can rent from. In the parking lot, I was advised by one of their customers to take accurate photos of the car. Wich I did ( i do that anyways). But guess what?!?! Those didn't help when disputing a charge of more than 650 £ !!!! They claim i did the damages, when actually I have photo proof that those were there before. Do you know what they replied to my email??? That i haven't sent my pictures back to them WITHIN TWO HOURS !!!! Does this make sense to anyone? THIS IS CALLED SCAMMING. Do you Green Motion mean that if I would have sent an email 3 hours later than whe the pictures were taken, that would make liable to pay random car damages??? DAMAGES I DID NOT MAKE. Just because you abusively ask customers to SEND PICTURES WITHIN 2 HOURS !!! Why don't you make proper inspection on your cars?? I know why, because that's exactly your business, SCAMMING. Another shocking thing is that on my pictures cu can actually see traces of some sort of coloured dye they use to encircle damages on the car. So they obviously knew about those but claimed me for. Sorry, SCAMMED ME FOR. This is going further no matter the lawyers taxes. YOU SCAMMERS!!!! See picture one, taken by myself before leaving their parking. And next two pictures with exact same damages they claim a made. SCAMMERS!!!

Frequently Asked Questions About Green Motion Car Rental London Luton Airport