Enterprise Car & Van Hire - Sidcup

Reviews

• PR

  Paul Renwick

  Aug 7, 2026
  1.0
  Shockingly poor customer service. The car i ordered wasn't available and I was given the "similar" model which had a boot that was much, much smaller than the one I ordered. I ordered the car with the larger boot as needed to carry my daughters wheelchair and accessibility equipment. Due to the reduced boot size everyone in the family had to repack and we still had to leave some of my disabled daughter equipment behind. The branch staff tried to help but had no other alternatives available. I sent customer service dept a email on the day of collection and still haven't had a reply yet over a week later. Hirer beware, if you need a vechile with specific spec ensure the branch can supply the one you ordered not a "similar" replacement that isn't similar.
• AB

  alan barnes

  Jul 31, 2026
  5.0
  As I am an enterprise member all the check in can be done on line. They just check driving licence before handing over keys and giving a quick demo. Friendly staff and good value
• LH

  Lesley Haward

  Jul 23, 2026
  3.0
  Was very disappointed as had to pump up tyres when I had only used the car for 20 miles before the message came up to check tyre pressure. Surely the car should have been checked over before handed over to me, very inconvenient
• JM

  J.W McAlpine

  Jul 20, 2026
  1.0
  We’ve been using this Enterprise branch for 11 years and, until recently, we’ve never had a single issue. Every member of staff has always been friendly , helpful and accommodating especially Osi & Ryan. Over the last couple of years especially, we’ve rented a vehicle at least once or twice a month, so we’ve spent a significant amount of money with this branch and always felt valued as loyal customers. Unfortunately, everything changed when the new manager, Manu, took over. We were threatened with being placed on the “Do Not Rent” register unless we returned a vehicle that same evening, despite the fact that, over many years, other members of staff had often allowed us to extend the rental and simply deduct the extra time from our deposit because we’d built up a good relationship with them. We accepted what we were told, returned the vehicle that night, and then rented two more vehicles afterwards without any issues. The final straw was today. We had a vehicle booked for this morning, the booking was accepted, yet when we arrived there wasn’t a vehicle available. We were left waiting until around 1pm, and despite being told it would be ready for 12:30pm, nobody answered the phone while we were trying to find out what was happening. Instead of admitting they had accepted a booking they couldn’t fulfil and apologising for the inconvenience, we were informed that we’d been placed on the “Do Not Rent” register for no apparent reason, which could of only happened today as we’ve rented two other vehicles since being threatened the first time. As loyal customers of over a decade, this was incredibly disappointing and feels completely unjustified. What also left a bad impression was that Manu didn’t contact us directly the first time. Instead, he had younger female members of staff make the difficult phone calls rather than speaking to us himself as the manager. It’s a real shame because this used to be a fantastic branch with excellent customer service. We never imagined that after 11 years of loyal custom, we’d be treated this way.
• DG

  Dave Gillhespy

  Jul 20, 2026
  2.0
  After a lengthy wait and more like an interogation. I was asked for The V5 and Insurance for my car that was in Ancaster Omoda. I was told they could not identify me by address where I have been on Electorial role for 20 plus years. The fact that they were entering the incorrect details and Address. As far as the documents they asked for...This is what the Car hire companies do not require you to provide a V5C log book or proof of personal car insurance for a vehicle you have in a garage. Standard car rentals include legally required third-party insurance and a damage waiver in the hire price.When picking up a rental car, you will typically need to provide:Driving Licence: A physical UK photocard driving licence.DVLA Licence Check Code: Required to share your licence details and check for penalty points.Payment & Deposit: A valid credit or debit card in the main driver's name.Proof of Identity: Your passport or a secondary proof of address.(Note: If you are getting a courtesy car from a garage because your own car is being repaired, the garage's own insurance will usually cover the vehicle during the loan, and they do not require your V5C). law states:

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