SIXT Car Hire - London Victoria

Reviews

• IB

  Igor Bykov

  today
  1.0
  I would avoid this branch. My confirmed, prepaid booking was refused at 6pm on the day of travel. Staff said the booked category was not in stock, that at 24 I was too young, and that the car could not leave Great Britain. Sixt had charged me £504 for an age waiver when I booked. Over the previous four weeks its phone staff had confirmed I could collect this car and take it to Europe. Sixt's own website lists a minimum age of 23 for this model. The proposed fix was a different car at about £45 a day extra. That then failed on Sixt's internal checks. No manager was present, and the counter could not even cancel my booking. I left with a handwritten note promising it would be closed the next day. I lost a non-refundable Channel crossing and hotels abroad. A formal claim is now with Sixt.
• MB

  Matt B

  2 days ago
  1.0
  SIXT genuinely don't seem to care about their customers and the way they treat people is absolutely appalling! I booked an SUV weeks in advance to pick up from London St Pancras for 4 days, costing around £250. This was for an important trip to Leeds to visit family. Roughly two hours before I was due to collect the car, I received a call saying there was a police operation at the station and I wouldn't be able to pick up my vehicle. I was told to contact customer support to arrange collection from another location. Fair enough - these things happen. Surely they'd just honour my existing booking from a different branch??? Apparently not. I called support and was told my only option was a downgraded car from Victoria Station, for an additional £150! After arguing that I shouldn't have to pay more for a worse car because of an issue completely outside my control, the agent eventually agreed to move my booking at the original price (although apparently it was my responsibility to chase up the refund afterwards). Just 30 minutes later, I received a call from the Victoria branch saying they didn't actually have any cars available and that I'd need to contact support AGAIN. I called back, explained the entire situation, and rather than receiving an apology or any attempt to find a reasonable solution, I was met with one of the rudest customer service representatives I've ever dealt with. He told me my only option was to collect a car from Battersea, which was closing in 30 minutes, and pay £500 instead of the original £250. Absolutely ridiculous. After eventually being transferred to another agent, I managed to secure a car from Heathrow. My wife and I then had to spend a ridiculous amount of time and money travelling all the way out there, only to be given a lower-category vehicle and having to pay again for additional insurance that was already included in my original booking. So even after all that, I still didn't receive what I'd originally paid for. The stress, wasted time and complete lack of customer service throughout this whole experience were honestly shocking. To make matters worse, I emailed Sixt's customer support team afterwards to explain everything that had happened. Over a week later, I still haven't received a response, despite following up via WhatsApp to ask when I could expect one. Clearly, customer service isn't much of a priority for this company. I fully expect Sixt to respond to this review with some generic message asking me to get in touch so they can "look into it". But I've already given you multiple opportunities to provide even a basic level of customer service, and you've done absolutely nothing. Customers shouldn't have to publicly call out a company just to get their concerns acknowledged. Sadly, this is the second absolutely shocking experience I've had with Sixt in the past nine months. I'd strongly encourage anyone considering renting from them to look elsewhere. I've never experienced such consistently poor customer service from a company.
• CA

  Casey A

  4 days ago
  1.0
  Don’t use :) I am a U.S. citizen and UK tourist. The local desk refused to rent to me on my valid U.S. license because of a legacy UK profile in their system that they would not bypass. Because SIXT refused service to a legally qualified international driver I went to europcar instead! It is in fact legally possible to drive in the uk after moving out of the uk. Regardless of a previous license.
• DF

  Danish Fayyaz

  Sep 17, 2026
  5.0
  Amazing service and amazing cars. I had a Greek agent at Sixt who was really nice and super helpful. The whole booking process was seamless and the friendliness of the agent made it an even better experience! Strongly recommend this branch!
• TS

  Tariq Sulaiman

  Sep 11, 2026
  1.0
  Avoid SIXT London Victoria. This was one of the most misleading and unacceptable rental experiences I have ever had. I booked and paid in advance for a Premium Elite Wagon, category UWAR. At collection, Paul, later identified in the survey email as the Branch Manager, told me that the BMW was unavailable and offered me a Volvo V60. I specifically asked him twice whether the Volvo V60 was in the same category because it looked comparable to a BMW 3 Series Estate rather than a BMW 5 Series Touring. He immediately denied that it was a lower category and assured me both times that it was equivalent. SIXT’s own documents later showed that this was incorrect. The Volvo V60 was recorded as category GWAH, while my prepaid reservation was category UWAR. I was then offered a Mercedes E-Class Estate for approximately £400 extra, supposedly after a special discount. While trying to convince me to pay, I was told that a manager had approved this exceptional offer. The post-pickup survey later identified Paul himself as the Branch Manager. I initially accepted the Volvo. I then called SIXT customer service from the car park. The call-centre representative confirmed that the Volvo was a lower category!!!!!. She sounded supportive and made the situation feel as though SIXT was helping me. However, the practical outcome was no meaningful help at all. I ultimately received only the vehicle category that I had already booked and paid for. There was no upgrade, no compensation and no recognition of the wasted time, stress or disruption caused to my family. When I returned to the desk, Sufian continued to insist that the call-centre representative was wrong and said he would contact her, but he failed to reach her. Eventually, Sufian handed me the key to the Mercedes E-Class Estate while smiling and asked me not to leave bad feedback!!!. The updated agreement recorded that Mercedes as UWAR, exactly the same category I had already paid for. In other words, I had initially been given a lower-category Volvo, assured twice that it was equivalent, and then asked to pay approximately £400 extra for a Mercedes that SIXT’s own paperwork classified in my original prepaid category!!. Neither employee had a visible name or position badge. Paul’s position as Branch Manager only became clear from the survey email received afterwards. This was not simply an unfortunate vehicle-availability problem. SIXT’s own documents directly contradict what I was told at the branch. I was given incorrect information twice and then pressured to pay hundreds of pounds extra to receive the category I had already paid for. This felt like an attempted improper upsell and overcharge, followed by a confused cancellation process when I challenged it. The call centre may believe that it helped because I eventually received the E-Class, but giving a customer what they already paid for is not compensation and should not be presented as a favour. I lost time, experienced unnecessary stress in front of my family and had my journey seriously delayed. Based on this experience, I cannot recommend SIXT London Victoria and would not trust this branch with another reservation.

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