SIXT Car Hire - London St. Pancras

Reviews

• MB

  Matt B

  2 days ago
  1.0
  SIXT genuinely don't seem to care about their customers and the way they treat people is absolutely appalling! I booked an SUV weeks in advance to pick up from London St Pancras for 4 days, costing around £250. This was for an important trip to Leeds to visit family. Roughly two hours before I was due to collect the car, I received a call saying there was a police operation at the station and I wouldn't be able to pick up my vehicle. I was told to contact customer support to arrange collection from another location. Fair enough - these things happen. Surely they'd just honour my existing booking from a different branch??? Apparently not. I called support and was told my only option was a downgraded car from Victoria Station, for an additional £150! After arguing that I shouldn't have to pay more for a worse car because of an issue completely outside my control, the agent eventually agreed to move my booking at the original price (although apparently it was my responsibility to chase up the refund afterwards). Just 30 minutes later, I received a call from the Victoria branch saying they didn't actually have any cars available and that I'd need to contact support AGAIN. I called back, explained the entire situation, and rather than receiving an apology or any attempt to find a reasonable solution, I was met with one of the rudest customer service representatives I've ever dealt with. He told me my only option was to collect a car from Battersea, which was closing in 30 minutes, and pay £500 instead of the original £250. Absolutely ridiculous. After eventually being transferred to another agent, I managed to secure a car from Heathrow. My wife and I then had to spend a ridiculous amount of time and money travelling all the way out there, only to be given a lower-category vehicle and having to pay again for additional insurance that was already included in my original booking. So even after all that, I still didn't receive what I'd originally paid for. The stress, wasted time and complete lack of customer service throughout this whole experience were honestly shocking. To make matters worse, I emailed Sixt's customer support team afterwards to explain everything that had happened. Over a week later, I still haven't received a response, despite following up via WhatsApp to ask when I could expect one. Clearly, customer service isn't much of a priority for this company. I fully expect Sixt to respond to this review with some generic message asking me to get in touch so they can "look into it". (as you can see this is exactly what happened 😂) But I've already given you multiple opportunities to provide even a basic level of customer service, and you've done absolutely nothing. Customers shouldn't have to publicly call out a company just to get their concerns acknowledged. Sadly, this is the second absolutely shocking experience I've had with Sixt in the past nine months. I'd strongly encourage anyone considering renting from them to look elsewhere. I've never experienced such consistently poor customer service from a company.
• CB

  Chiara Bardasi

  3 days ago
  5.0
  Great experience overall! Everything went smoothly, including the check-in process. The staff were very friendly and professional, especially the lovely lady who assisted us. She was incredibly kind and even offered us a complimentary car upgrade, which was a really nice surprise! The only downside was that the directions provided to reach the car park were not clear at all, making it quite difficult to find. Apart from that, we were very happy with the service and would definitely recommend!
• KC

  Kevin Chim

  5 days ago
  1.0
  Absolutely terrible experience. After being turned away from SIXT Stratford despite having a confirmed booking, I was directed to King's Cross, only to find that my second confirmed, prepaid booking wasn't recognised and no car was available there either. This caused further wasted time, travel costs and disruption. I've since submitted a formal complaint and still haven't received a response. Refunding the bookings doesn't make up for the inconvenience, and ignoring a formal complaint makes matters even worse. Avoid SIXT — I would not recommend them.
• TK

  Tom Kronk

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ Outstanding Service – Highly Recommended! We hired a car here on 28 September 2026 and were thoroughly impressed with the entire experience. The rental desk was conveniently located in the car park and was exceptionally easy to find. There was no waiting time whatsoever, and we were greeted by a member of staff who was both courteous and highly professional. To our delight, we were also offered a complimentary vehicle upgrade, for which we would like to express our sincere thanks once again. It was a lovely gesture and made an already excellent experience even more enjoyable. The return process was equally smooth, efficient and entirely hassle-free. Everything was handled impeccably from start to finish. We shall certainly be booking here again on our next visit to London. First-class customer service, a seamless experience and a thoroughly deserved five stars. Highly recommended! 👍
• PB

  pete ball

  Sep 25, 2026
  1.0
  Sixt is genuinely the worst car rental business I have used. Returned the car with no issues. Then received a notification that there were two scratches which I am now being charged a fortune for. No right of reply. I feel it is because I didn't agree at the desk to signing up to additional (expensive) insurance when collecting the car. Please, although the headline price was competitive, in over 30 years of hiring cars, this has been a shocking and unethical experience.

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