SIXT Car Hire - London Canary Wharf

Reviews

• JS

  Jamileh Shadid

  6 days ago
  5.0
  Had a great experience! Reuben was incredibly friendly, professional, and helpful throughout the entire process. Really appreciated his positive attitude. Highly recommend, and a big thank you to Reuben!
• HT

  Hara Tsoukaneri

  Oct 3, 2026
  1.0
  The absolute freaking worst. We booked a car with a baby car seat and got one without. There's no stuff on site so no way to correct any mishaps and the lady on the phone told us to return to pick one up the following day. We missed a wedding we travelled to the UK for because of their negligence and poor service.
• CB

  C B

  Sep 14, 2026
  3.0
  Have rented over 20+ times from Sixt Canary Wharf with no issues. More recently service has gotten worse. I was offered a £30 upgrade, when I declined the assistant still gave me the car and said no other cars available, so he knew he had to give me the upgrade but still tried to charge me. Just feels a bit sneaky. Secondly - was sent a Blackwall tunnel penalty even though I paid the tunnell fee on the same day. Even if it is TFL mistake Sixt automatically charge you £130 and then you have to deal with TFL yourself. Again very lazy in my view. Thirdly - Sixt tried to charge me for excessive mileage. When I proved the correct mileage from photos taken before and after the rental they cancelled the charge. No apology or ownership of the mistake. Again very sneaky and disappointing. Even though I rent often with Sixt, they always ask is this my first time renting with Sixt. They don’t seem bothered about loyal customers but I’m starting to lose trust in Sixt. Also, there’s literally zero benefit in trying to check in online before you collect the keys. They still insist on checking your ID and you still have to pay the deposit. Totally pointless. As is the new key vending machine….
• BH

  Bartlomiej Halaczek

  Sep 13, 2026
  1.0
  Clerk did not advise on tunnel charges. No autopay. Had to pay full fine plus handling fee. Twice. As someone who never drives in London, I booked a car intending to drive to Kent, which I told the clerk. The fastest route is via Silvertown tunnel, where charges apply. Not being familiar with the situation and following google maps, I missed the fact that tolls need to be paid online. It would have been GBP 4, instead of now 130. The clerk knew where I'm going so he should have warned me. I also don't understand why Sixt do not sign up to the free-to-sign-up Autopay system. Given that probably half of the renters go south, there will be a large number missing the part about the TFL charge. Given that the the handling fee for each claim is GBP 40, it seems like part of the Sixt business model. Issued a Freedom of Information request to TFL to understand how many of Sixt cars get fined this way. Switching to Enterprise now. Sorry.
• PD

  Philipp D

  Sep 9, 2026
  1.0
  Unkompliziert. Aber das Tankpaket, was sie einem verkaufen möchten, lohnt bei unter 200 Meilen definitiv nicht. Edit: Ich habe einen Strafzettel aus dem Silverton Tunnel erhalten. Sixt hat das Geld direkt von meiner Kreditkarte abgebucht. Ich konnte nachweisen, dass ich die Gebühr für den Tunnel online bezahlt habe. TFL hat das Geld an Sixt zurück erstattet. Sixt erstattet mir mein Geld aber nicht zurück, da sie das offizielle Schreiben per Post haben möchten. Das ist aber an Sixt gesendet worden. Aktuell warte ich seit Wochen auf meine fast 150€, die Sixt zu Unrecht einbehält. Hier miete ich nie wieder ein Auto. Fehler können passieren. Aber man ist hier nicht gewillt, den Fehler zu beheben. Ganz schwach.

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