Green Motion Car and Van Rental London City Airport

Reviews

• MA

  Mrs B Apraku

  3 days ago
  1.0
  Avoid at all costs. We arrived to pick up the car only to find out that with the main driver's credit card, we have to pay for no excess insurance for £400 for having the car for 5 days. This is in addition to the £225 we had paod for the rental. No attempt was made by the staff to assist and understand the situation. I feel this Company hide behind this to scam customers so be careful. If it weren't so they will do everything possible to highlight this key important aspect on the booking. Sadly we had to leave the booking and lose the £225
• PL

  Paul Lessing

  Jun 12, 2026
  5.0
  Rented an MG hybrid for a day. Rental location is an easy 5 minute walk from Royal Albert DLR. Car was spotless and in good condition, checkout and return were easy. Staff were friendly, especially on the return; my only niggle with the entire experience was on checkout how hard they tried to upsell me, even after I made it clear I didn't need extra insurance or a different car. £15 for "return empty" felt like a very good deal even with a car that only had a half full tank, just for the convenience. One thing to be aware of: If you're booking through a rental car website, it's not clear that you need to bring a separate proof of address (bank statement or similar) for the checkout, that's buried somewhere in the T&C's. Not a problem in this instance because I had one on my phone but could have been awkward. I'll be back here the next time I need a car; it was very good value.
• AC

  Athena Cucco

  Jun 10, 2026
  1.0
  If I could leave a 0 star review I would! These people are 100% scammers, I booked a fiat 500 manual, when I got there, they made me sign all the documents, pay the deposit and they also tried to sell me loads of additional add ons, and they tried to pressure me into taking them as the smallest damage they would take the whole deposit. At the end of the conversation they then proceeded to give me a “free upgrade” to a massive automatic SUV. I requested they give me a similar car to a fiat 500 as I didn’t want to drive that car but no other options were available apparently. I am GLAD I did not take the car and walked out, especially after reading all the reviews on how they scam people. I CAN CONFIRM that it is the truth and anyone should NOT rent from this company!
• SB

  Salma B

  Jun 6, 2026
  1.0
  I arrived at the London City Airport branch and realized due to an oversight I didn't have a credit card for the deposit. The counter agent used this as leverage to negotiate an arbitrary "workaround admin fee" at the desk, changing the price from £80, to £60, before finally charging me £50 via Chip & PIN. He even tried to sweeten the deal by saying if I paid the £80, he would give me a better car. I told him no, I did not need it. ​I was explicitly told this was a mandatory admin fee to allow the rental to proceed. However, Green Motion completely withheld the paperwork at the point of sale. They only emailed me the invoice the next day after I had already returned the vehicle. When it arrived, I discovered the insurance was completely mis-sold to me; this "workaround admin fee" had been covertly charged as "Excess" on the invoice—an optional financial product I never requested, was never explained to me, and which carries absolutely no customer signature to prove consent. ​Green Motion’s head office has since defended this by making it out as though they were doing me a "favour" to keep the booking alive, using customer service as an excuse for predatory mis-selling. Furthermore, to this day, I still have not received the final invoice for the actual car hire itself. ​When I returned the vehicle and questioned why this fee wasn't anywhere in their T&Cs, the agent could not find it and explicitly told me: "Don't mention the charge !!" when leaving a review. ​Green Motion head office is now actively protecting this branch's predatory financial practices. Because they have forced an un-signed, mislabeled insurance product onto me under duress, obfuscated the actual hire paperwork, and refused a refund, I am taking this matter further with the Financial Ombudsman Service (FOS) and the BVRLA to hold them regulatorily accountable. Avoid this company
• KD

  Kathy Doyle

  May 29, 2026
  1.0
  Do not touch Green Motion !!!! 😡Shocking rip off! I paid for my car with Carjet and also paid for a premium insurance. But when I got to the City airport I was driven to an office and told in order to keep my deposit down from €1600 and get premium insurance (another) to £800 I had to pay an additional €340. The conman was relentless and insistent. He then said he could get me down to £50 deposit, if I took an upgrade I didn’t want. Total cost between both was £540 -(€623 euros) for just 3 days car hire. I was crying so hard after I left as it was so overwhelming!! Also the car was so dirty outside, that the windscreen had to be washed, in order to see properly, no petrol, no water in the wipers. Videos to prove it!! Also paid extra with Carjet to drop it back to Stansted! But was told if I didn’t take the upgrade I wouldn’t be covered. All the time being told how lucky I was they could do this for you! I paid full premium for everything because I didn’t need to pay excess if I had a crash. When I said I’d already paid for 3 days car hire and insurance, i was then told that Carjet were ripping off all its customers and they were to blame. Slimy service by a trained con artist who had an answer for everything!