Green Motion Car and Van Rental London City Airport

Reviews

• KK

  Kate

  3 days ago
  1.0
  A disappointing experience. Returned the car and was told I have to pay £230 for a teeny tiny scratch on the wheel rim. The man who inspected the car - A Shahed - claimed that the scratch is more than 2mm deep, which I do not believe it is. Unfortunately, they have £1500 held on your credit card, so you really have no choice but to accept what they say. I challenged the price and the fact that the scratch is minuscule and ordinary wear and tear, and was told to take it up with customer services. I don’t believe I caused this damage - he asked if I’d taken pictures, I had but I didn’t get close enough to the wheel to notice this sort of scratch. I asked if he had pictures from before my rental and I was simply told it was “brand new”. It was very new, but did have some miles on the clock so of course could have been there already when I picked the car up. I’ve also realised since getting home and looking at the various docs that were emailed, that they haven’t actually taken the £230 from my deposit, but have done an additional charge. So I am hopeful to get the full deposit back in the next few days but that remains to be seen. Had another rental booked with Green Motion for next week which I will be cancelling. Never had this sort of experience with any other rental company.
• LC

  Laura Medina Castello

  Oct 8, 2026
  5.0
  Very pleased with this car rental company 😀 Price is cheapest in Central London when you compare in Booking.com and similar sites and on one occasion when there was a cheaper option they offered to match the price. Otherwise you need to leave London and travel to airports. Also, service is great all via telephone and email and in person. They are professional and beyond patient explaining things. There is particular member of staff, Ahmed, who is incredibly nice and it's worth mentioning. Their cars are great too, clean and in perfect condition. Never had a problem with any. I have recommended this car rental company to friends and family and I will continue to do so - simply amazing 👏
• KM

  Kaushika Meghani

  Sep 29, 2026
  1.0
  I would not recommend this company based on my experience. They took payment for the car before properly checking what payment methods they would accept. I then found out they would not accept my American Express card for the deposit. What made this more frustrating was that the staff member acted as though this was the first time they had encountered this issue, yet after looking through other reviews, it appears other customers have experienced similar problems. After refusing my Amex, I felt pressured into paying more in order to proceed with the car, which I was not happy with. I then asked for a refund of the amount I had already paid for the car. I was told verbally that I would receive a refund, but when I asked for confirmation in writing, a refund receipt, email or any form of written acknowledgement, I was told they could only confirm it verbally and that this was “company policy.” That makes absolutely no sense to me. If a customer is being refunded, it is perfectly reasonable to expect some form of written confirmation showing that the refund has been agreed or processed. The staff member also seemed unable to properly explain the situation and repeatedly fell back on saying, “It’s our policy.” A policy of only giving verbal confirmation of a refund and refusing to provide anything in writing is extremely poor customer service and leaves the customer with no evidence of what has been agreed. Overall, the whole experience felt unnecessarily difficult and unprofessional, and I would not use this company again.
• JB

  Joshua Brown

  Sep 28, 2026
  1.0
  I was initially given a faulty vehicle, which took around 1.5 hours to resolve before I was eventually provided with another car. The original vehicle also wasn’t ready when I arrived and I then had to wait 30 minutes for it to be cleaned. After leaving I noted a bad fault with the steering and returned. I had to wait ages and proved the fault before I was eventually told that there were no vehicles available in my original hire category and that I would either need to take a smaller vehicle or pay extra for a larger one, despite the original vehicle I had been given not being roadworthy. When returning the vehicle, I was then charged for an incredibly small mark that was only visible under very specific lighting. This apparently £560 damage occurred after I collected the vehicle. I had already had to complete all the vehicle checks and photographs on the original car and had to do it all over again in the dark when receiving the replacement, and the mark would have been virtually impossible to identify in the darkness at the time. I was still required to pay the charge, which was also significantly higher than I expected due to additional fees that weren’t made clear and was above the fee I’d been shown originally quite significantly. Having hired from here numerous times previously, I’ve noticed a real change in the experience. It now feels much more focused on additional charges and upselling rather than providing the level of customer service I had come to expect. I’ve attached photos of the alleged £560 damage below. It seems other people are having similar issues recently! Unfortunately, this experience has left me very disappointed, particularly as a returning customer.
• AP

  Alex Panagopoulos

  Sep 25, 2026
  1.0
  AVOID this company at all costs. They are a scam. I would never imagine this would happen in the UK, only in a third world country. When we arrived approximately 15 minutes early, we overheard two employees discussing that they did not have the van available. When we asked directly whether the van was available, we were told that it was. We were then informed that my credit card check had failed, which is extremely concerning and, to our knowledge, not possible as I use my credit card regularly, even used it the previous days and my credit score is perfectly fine. We requested evidence or confirmation of this so we could raise it with the bank if necessary, however this was refused. My partner then offered to be the main driver instead but she didn't have the physical credit card with her and she would need to go and pick it up. The staff checked her driving licence and confirmed that everything was fine with both her licence and credit card on their system. They told us we could go and collect her physical credit card and come back, and confirmed there would be no issue with proceeding once we returned. We therefore left to collect the card and return within approximately 45 minutes, as agreed with the staff. However, while we were on our way back, only 20 mins later, we received a call from an employee named Sam informing us that they don't have a van available for us. So all this was a scam from the beginning. On top of all that, they also never refunded us, claiming it was our credit card issue. This honestly should be illegal as it is literally theft , withholding funds without providing the service indendent for and they shouldn't have licence to operate.