Green Motion Car and Van Rental London City Airport

Reviews

• SR

  Simon Reid

  2 days ago
  1.0
  I had to buy my own oil to top up the car which isn't something I am supposed to do when hiring a car. It took 45 mins of my time to do this, and now they haven't refunded me the £32 they owe me for the oil. Sort it out now.
• SS

  Samreen

  6 days ago
  1.0
  I am extremely disappointed with the service I received. For the past four rentals, I have always been able to hire a car using my husband’s credit card without any issues. Suddenly, on this occasion, I was told that I needed to have a credit card in my own name. What made the situation even more frustrating was that your staff specifically told me I would be able to collect the vehicle if I brought my physical debit card. I made the journey all the way back home to collect it and then returned to the rental location, only to be told that a debit card was not acceptable after all and that I could not collect the vehicle without a credit card. As a result, I made two unnecessary trips to the rental location, wasted a significant amount of time, and lost the £134 I paid for the booking through Booking.com. My main question is: why was I able to rent a car under the same circumstances on four previous occasions, but this time I was refused? If your policy has changed, why was I given incorrect information by your staff, causing me unnecessary inconvenience and financial loss? I believe I lost my money because of the inconsistent information and unprofessional handling of my booking.
• LC

  Leyla Coll

  6 days ago
  5.0
  Mahfuj and jonas were so helpful on Friday and I had a really good service - but please note that if you have points on your license it’s an extra charge which I didn’t realise. Car was a nice clean car and everything went smoothly.
• FH

  Fazal Hussain

  Jun 30, 2026
  1.0
  This place is a scam. There are hidden charges they will make you pay once your arrive to pick up. I was told that due to 3 points on my licence I would have to fork out for extra insurance or I wouldnt be able to take the car. This was not communicated in any of the emails or in the booking. Mahfuh, a very rude and honestly quite useless gentleman, said it was in the T&Cs. I have since checked and it doesnt state anywhere that if you have points you have to pay for extra insurance so I assume the whole thing was a lie to make extra commision and line their own greasy poclets. While i was in the office sorting this out two other customers had other issues of hidden charges. AVOID THIS PLACE LIKE THE PLAGUE!!!
• MA

  Mrs B Apraku

  Jun 26, 2026
  1.0
  Avoid at all costs. We arrived to pick up the car only to find out that with the main driver's credit card, we have to pay for no excess insurance for £400 for having the car for 5 days. This is in addition to the £225 we had paod for the rental. No attempt was made by the staff to assist and understand the situation. I feel this Company hide behind this to scam customers so be careful. If it weren't so they will do everything possible to highlight this key important aspect on the booking. Sadly we had to leave the booking and lose the £225