Green Motion Car and Van Rental Central London - Paddington

Reviews

• DD

  Dalì

  1 day ago
  1.0
  Absolutely terrible experience. The staff were rude, dismissive, unhelpful and incredibly unpleasant from start to finish. Every time we asked for assistance, we were met with bad attitudes and rude responses instead of even the most basic level of customer service. They showed absolutely no willingness to help or find a solution, and made the whole experience unnecessarily stressful and frustrating. I honestly cannot understand how people with such an attitude towards customers are working in a customer-facing business. Awful service, awful attitude, and zero professionalism. I strongly recommend avoiding this company. I would never rent from them again.
• PP

  Paul

  3 days ago
  5.0
  I had a great experience with using Green Motion. The car I received was in really good condition and pretty much brand new. The person at the desk was helpful and clear on instructions. It was also much cheaper then most rental places. The deposit was quite high for this reason (£1500) but it was fine in the end. I used my own insurance provider and this was no issues. The car was an automatic SUV in good condition with Apple Carplay and modern features (it was an MG ZS I believe), and it cost around £150 for 5 days. I took a video/pic of the car and of a scratch when I first started. It didn't seem to be documented, but when I showed proof I took it before my trip started there was no issues. Just make sure to do this and email it to them as well as I didnt know you had to do that, but they said just do it next time. Also, my car was quite dirty and dusty outside so I got it car washed before returning it. If I didnt do that, they would of charged £96 for cleaning fee. Just a heads-up, better to pay £15 to get it cleaned then pay £96. My car was also provided to me with a 1/4 tank of fuel, which I returned at the same. Just a heads-up, you most likely will need to fill up at the beginning of the journey, although maybe its not always this case. Overall, my deposit was returned in full and it was a positive experience renting with them. I definitely will do it again in the future.
• UK

  unki kisawa

  Aug 11, 2026
  1.0
  An absolutely terrible car rental experience. When we returned the car, the staff said they were too busy to inspect it immediately and told us they would check it later. Subsequently, the inspection report claimed there was damage to the rearview mirror, yet they provided absolutely no photos—not even a proper explanation—and simply emailed us the bill! We hadn't scraped or scratched the car at all during our rental period. I *did* purchase insurance, just not the highest tier; the staff had repeatedly tried to upsell me on the top-tier coverage when I picked up the car, so you can guess the situation. The "proof" of damage provided by a company like this lacks any credibility. If you absolutely must rent from them, make sure to photograph the entire vehicle—don't overlook a single detail—because they will find any excuse to claim you damaged their car; if they could, they’d probably pull out a microscope to look for issues 😅😅. All in all, it was a horrible experience with abysmal customer service that makes one seriously question the quality of their operations!
• LC

  lorenzo chiappini

  Aug 7, 2026
  1.0
  ⚠️⚠️⚠️ BE CAREFUL! ⚠️⚠️⚠️ The whole rental has been a scam from start to finish. When going to pick up the car, the person behind the desk tried to charge us twice for the £200 deposit. After paying the deposit, he asked us to pay £49 for the rental, even though this amount was paid at the moment of the booking. After refusing to pay, he then stated that he was new at the job and didn't know exactly how to proceed for the payments. Just before handing us the car keys, he tried to upsell us for the refueling at a very high rate compare to any of the petrol station in town. We obviously declined the offer and payed way less refueling by ourself. The best is yet to come! At the return of the vehicle, even though we called the office and informed them about our arrival, the person made us wait outside the branch while he had to go to the toilet (his words). The employee, after meeting us on the street just outside the branch, started inspecting the vehicle meticulously trying to look for the most insignificantly small scratch. After several minutes, not finding anything wrong with the status of the car, he started (with a very rude attitude) blaming us for 2 micro dots on the windscreen. The two dots were almost impossible to spot and obviously were there even before our rental. Following a very unpolite and unprofessional discussion, he charged us for the two tiny marks. For a total amount of £185 !!! (£75 each chip and £35 for the repair work). Once again BE CAREFUL! Or even better, DON'T RENT from them! ⚠️⚠️⚠️ SCAM ⚠️⚠️⚠️
• DD

  Damiano Dionori

  Aug 7, 2026
  1.0
  Absolute scam. Do not rent from this place. We rented a car for one day, and when we returned it, the staff suddenly claimed there was almost £200 worth of damage due to a couple of tiny windscreen chips. They were so difficult to see that we genuinely struggled to even find them, and at this point, I’m not even convinced they were actually there when we returned the car. They charged us for each individual chip, on top of an additional service fee. The whole experience felt extremely dodgy. The staff were rude and unprofessional, and the agency itself was very dirty. They also tried to convince us to pay for fuel in advance, claiming it would be cheaper. Luckily, we decided to refuel the car ourselves instead. It ended up being cheaper than what they wanted to charge us, and we even returned the car with more fuel than it had when we received it. Overall, a very unpleasant experience. Unexpected charges, poor customer service, and questionable practices. I strongly recommend avoiding this place.

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