Genesis Studio London Westfield

Reviews

• PP

  Pritam

  1 day ago
  5.0
  I had a very enjoyable experience at the Genesis Westfield Studio. The atmosphere was welcoming, and the team made me feel comfortable from the moment I arrived. One of the Brand Ambassadors (Giuseppe I believe) really knew his stuff about the brand and well-informed on the values, taking the time to answer all my questions and explain the Genesis brand and vehicles in great detail. Excellent customer service and a genuinely premium experience. Highly recommended!
• LB

  Leon Bernard

  2 days ago
  5.0
  I couldn’t be happier with my experience with Usman. From the moment I arrived, he was welcoming, professional, and made me feel completely at ease. He really listened to what I wanted and took the time to explain everything before getting started, which I really appreciated. The attention to detail and level of care he put into his work was outstanding, and the results were even better than I expected. It’s clear he takes pride in what he does and genuinely cares about his clients. I’ll definitely be booking with Usman again and would recommend him to anyone looking for excellent service and amazing results.
• LS

  Louis Stakey

  2 days ago
  5.0
  I had an amazing experience with Usman at Genesis in Westfield London. He was professional, friendly, and really took the time to understand exactly what I wanted. His attention to detail was incredible, and the final result exceeded my expectations. He made me feel comfortable throughout the appointment and gave great advice on how to maintain the style afterwards. I couldn’t be happier with the service and will definitely be coming back. Highly recommend Usman if you’re looking for someone skilled, patient, and genuinely passionate about what they do!
• HH

  Honey

  Jun 18, 2026
  1.0
  Avoid - deserves 0 stars. I bought a brand-new Genesis GV60 in April 2026, and within days the instrument cluster started failing — speed and safety warnings disappearing while I was driving. That’s not a glitch, that’s a safety defect, and Genesis let me carry on driving it for over a month before doing anything serious about it. When the car was finally collected, the return process was a mess: my own vehicle’s location was reported to me incorrectly three times in one day, the courtesy car handover dragged on so long I ended up arranging its collection myself, and when my car came back it was dirty and had fresh scuff marks on the driver’s door that nobody will take responsibility for. Genesis’s “final response” to my complaint offered a hamper — then got a basic fact wrong, claiming I didn’t contact them until weeks after I actually did, with call logs to prove it. If a company can’t even get the dates right in its own formal response, ask yourself what else they’re getting wrong. This is a luxury brand that talks about treating every customer as an “honoured guest.” My experience was a safety fault, a mismanaged return, and a hamper as compensation. If you’re considering a Genesis, ask them directly how they handle problems after the sale — because from six weeks of documented experience, I can tell you: badly.
• AH

  Angela Hernandez

  Jun 17, 2026
  5.0
  Visiting the Genesis Studio was a great experience. The cars on display really showcased the craftsmanship and attention to detail behind the Genesis brand, and the Electrified GV70 was definitely my favourite. Giuseppe was very friendly, approachable, and knowledgeable, taking the time to answer questions and explain the history and ethos behind Genesis. His enthusiasm made the whole visit even more enjoyable, and he’s a real credit to the team. If you do visit, I’d definitely recommend speaking with Giuseppe!

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