Enterprise Car & Van Hire - Woolwich

Reviews

• DF

  doubtfire007 Fendi

  2 days ago
  5.0
  Had a problem with a hire van from another branch and naz was very helpful and found me a replacement vehicle. Top service 👌
• CT

  Chris T

  Aug 13, 2026
  5.0
  Lovely very helpful and customer focussed staff! Thank you guys great job done sourcing a great vehicle for our needs.
• BK

  Bonnie K

  Aug 12, 2026
  1.0
  ⚠️ Serious concern about lost property and customer service at Enterprise Woolwich I left my sunglasses in a vehicle and called Enterprise about an hour later. I was specifically told over the phone that staff had collected my sunglasses from the car and that I should come back the following day to collect them. When I returned wednesday, I was told they could not find them. I was then informed that one of the staff members who had been off duty would be contacted. The following day, I was told that the staff member had not collected the glasses, and that the only option was to wait until the vehicle was returned so they could check inside it. This directly contradicts what I was told during my initial phone call—that my sunglasses had already been collected and were being kept for me. I was promised a call on Tuesday to confirm whether the vehicle had returned. No one called. I eventually called on Thursday, and when I gave my name and explained that I was waiting for their promised update, the call was ended/hung up on me. This raises serious questions about how lost property is handled at this branch and whether there is adequate accountability. I am not accusing any particular individual of theft, but the conflicting accounts need to be properly investigated. Imagine leaving behind a phone, laptop, passport or other valuable item containing sensitive personal or business information. Customers need to have confidence that their property will be properly secured and accounted for. I will be escalating this matter to Enterprise's head office and requesting that the relevant telephone call be reviewed/listened to, because the initial call clearly established that I was told my sunglasses had been collected. Enterprise Woolwich needs to conduct a thorough investigation and provide a clear explanation of what happened to my property.
• JJ

  Jay

  Aug 5, 2026
  1.0
  I rarely leave negative reviews, but this experience was unacceptable. I booked a vehicle online and even called ahead to let the location know I was on my way. I was told everything was fine and that they had a vehicle ready. When I arrived, I was told one vehicle didn't have a trunk cover and another vehicle's trunk wouldn't even open. Instead of trying to resolve the situation, the staff gave me attitude. I asked if they could check availability at another Enterprise location, and they told me they couldn't call for me—I would have to do it myself. Their solution was to tell me to take the bus to another branch. The most concerning part was the professionalism. The managers, Samad and Naser, openly complained about how much they hate the company they work for. They even told me that the online booking system is "crap." If employees have so little respect for their own company, it's hard to believe they'll care about their customers. To make matters worse, I was even called a liar during the interaction. This experience was frustrating, disrespectful, and a complete waste of my time. Enterprise, you need to hire people who care about customer service and properly train your staff on how to treat customers with respect. Save yourself the hassle and choose another Enterprise location.
• A

  --

  Aug 2, 2026
  1.0
  If I could give this branch zero stars, I would. I had a booking with Enterprise Woolwich, which was confirmed electronically three days before the booking and then again by phone on the morning before I was due to collect the vehicle. My collection time was first thing the following morning (a Saturday), so I had every reason to believe my reservation was secure. Then, just 30 minutes before the branch closed on the Friday evening, I received a call informing me that they could not provide the vehicle after all. To make matters worse, they were unable to arrange an alternative vehicle despite the inconvenience this caused. Because they cancelled at the last minute, I had no realistic opportunity to book elsewhere. By that time, every other car hire company I contacted had no availability for the following morning, leaving me completely stranded. A reservation should mean something. Confirming a booking twice and then cancelling it at the last possible moment is simply unacceptable. Based on my experience, Enterprise Woolwich is completely unreliable, and I would not recommend it to anyone who needs a car they can actually depend on being there.