Enterprise Car & Van Hire - Tower Bridge

Reviews

• MC

  Mahi Chowdhury

  5 days ago
  5.0
  I had an excellent experience with Enterprise Car Rental at Tower Bridge, thanks to Mr Nasir Uddin, Assistant Branch Rental Manager. Mr Nasir Uddin was extremely professional, helpful, and attentive throughout the rental process. He provided a genuinely personalised service and went above and beyond to make sure everything was smooth and convenient. His excellent customer service and friendly approach made a real difference. Thank you, Mr Nasir Uddin, for the outstanding service. Highly recommended!
• LP

  Leanne Porter

  Aug 12, 2026
  1.0
  The staff did not even arrive until 15 or more minutes after our booked pickup time. We could not get any answers from the company’s contact centre. We were given a smaller car than the one we booked. It was filthy inside and out and had not been cleaned at all since the previous hire. There was no toll tag included and we were not told this and incurred fines as a result. We paid a huge additional amount for a navigation system that didn’t work.
• AA

  Alison

  Jul 27, 2026
  1.0
  If I could give the Enterprise Rent-A-Car Tower Hill location a negative 100-star rating, I would. Despite having a confirmed reservation, my rental car had been given away because our international flight arrived late. We were later told there is only a two-hour grace period for picking up a reserved vehicle. While I understand that policies exist, the way the situation was handled was completely unacceptable. What was even more disappointing was the attitude of Nasir Uddin, Assistant Manager. He appeared far more interested in a personal phone conversation than assisting customers. He was dismissive, unhelpful, and showed little concern that we had just arrived from an international flight and were left without transportation. There was no effort to offer alternatives or demonstrate even basic customer service. Fortunately, the staff at the Four Seasons Hotel stepped in and went above and beyond to help us secure transportation. Without their assistance, we would have missed our scheduled visit to Highclere Castle, which is a considerable drive from London. Enterprise’s customer service at this location fell far below expectations. I would strongly recommend looking elsewhere if you value reliability, professionalism, and basic courtesy.
• SK

  Sedat Kilic

  Jul 27, 2026
  1.0
  Crooks. I got an incorrect pcn from tfl which they admitted was an error and they cancelled immediately. Despite my numerous emails and calls to enterprise to not pay tfl. They still paid and still charged me the full fine plus admin fee even though the pcn was cancelled and i sent proof of everything with multiple emails. Never got a response from them. I raised a full complaint last week and still have not heard from them. Terrible terrible business. Beware before using them. I dont understand how a large company can operate like this. I would NEVER use them again and everyone should be very careful with this company The guys in branch are great and give great customer service. But its the people up in head office/ traffic violations department that are terrible at their jobs Edit* funny you guys get back to me fast on here but are yet to respond to my formal complaint that was made 3 days ago!! If you want to resolve this. You have my number. I will no longer be doing the legwork after all my numerous attempts
• MF

  mariano ferrer

  Jul 25, 2026
  1.0
  Very disappointing experience. My car was delivered over an hour late, it wasn’t the vehicle I reserved (Volvo XC90 replaced with a Peugeot), and it was handed over with almost no fuel. As an international visitor, no one informed me about London’s Congestion Charge, and when I asked for help, Enterprise simply referred me to the fine print instead of showing any customer care. This was my first and definitely my last rental with Enterprise.