Enterprise Car & Van Hire - Palmers Green

Reviews

• LM

  Luke Mcbratney

  Aug 25, 2026
  1.0
  AVOID! We booked a large commercial van over five weeks in advance specifically for our move. Collection was arranged for 5:30pm, yet just one hour beforehand I received a call saying the van door was broken and that they could only offer us a medium van because supposedly no other large commercial vans were available at any other branch. We had an entire flat to move, so a medium van simply wasn’t a realistic option. What made the situation worse was the attitude of the staff member, who told me that because I had not yet paid the remaining balance, I was effectively free to go elsewhere if I could find another van. Hardly the level of customer service you expect when a vehicle has been reserved more than five weeks in advance and you are told about a problem at the very last minute. I then called another local branch myself and, incredibly, was told that they did have a suitable van available for us. Completely unnecessary stress on the evening before a major move, made worse by poor communication, incorrect information and a dismissive attitude. Awful customer service and I would not recommend them.
• UO

  Ufuk Ozcelik

  Aug 21, 2026
  1.0
  Ive been ringing for over 10mins and counting on a Friday and nobody is answering the phone. Like none of you work their.
• BM

  Billy Mustafa

  Aug 16, 2026
  5.0
  If you’re after excellent customer service, helpful and polite staff, this is the place for you. They are simply brilliant. Everyone at this branch are wonderful human beings. Thank you for everything.
• JD

  James Donoghue

  Aug 12, 2026
  1.0
  I reserved a small van, when I arrived to collect the van, I was told there was no small van for me to hire. I was told to wait and see if they can give me another van and the only option was to give me a medium van and charge me more money to what I had originally reserved online. No one contacted me to tell me there was no van available. They should have honoured the price I booked it online. Really disappointing service
• NA

  NajmaNori Ali

  Aug 4, 2026
  5.0
  I honestly can’t recommend this Enterprise branch enough. A massive thank you to Fin, who was absolutely brilliant from start to finish. I came in with a situation that was a little more complicated than a straightforward collection, and I genuinely appreciate how patient, understanding and accommodating Fin was throughout the whole process. I was there for quite a while, and there were definitely points where things could have gone the other way and I could have ended up being turned away. Instead, Fin took the time to properly work through everything with me and was incredibly kind and reassuring throughout. I never felt rushed, judged or made to feel like I was being difficult or causing an inconvenience, which honestly meant a lot. They were not under any obligation to go out of their way for me, and I really appreciate that they did. Even once the branch started getting busier, the same patience and professionalism remained throughout the whole team. Sometimes it’s the little things — someone being patient, understanding and genuinely willing to help — that make such a big difference. Fin was an absolute credit to the branch and deserves to be recognised for the way he treated me and others. Thank you so much to Fin and the team. I really appreciate your kindness and help! 🤍