Enterprise Car & Van Hire - London St Pancras

Reviews

• TM

  Tom Maskill

  4 days ago
  1.0
  After all trains were cancelled, my wife and I had to rent a car in order to drive home. We reserved and paid for a small car (Ford Focus) as we'd need to drive through central London, and instead were given a massive Nissan Qashqai. We were given no opportunity to inspect the car in the dark, underground car park and just given the keys and told how to get out. When we dropped the car off after one drive home with no incidents, we were told a chip in the windscreen wasn't there before (no evidence, and certainly not something that happened whilst we were driving it) and therefore we have to pay for the repairs. Europcar, Sixt, Hertz and others all operate out of the same car park. I'd recommend one of the others.
• PM

  Philip Morgan

  Aug 7, 2026
  2.0
  Substandard and potentially unsafe. The car we were given at Enterprise St Pancras had been vacuumed inside, but the outside was filthy (including bird droppings on the bonnet), the windscreen washer was empty and the tyre pressure warning light was on. Oh, and it only had a quarter of a tank of fuel. Once we realised the tyre light was on we had to find a service station in central London to check the tyre pressures and work out if we needed to return the car (and fill up with petrol). Turns out they simply didn’t bother to reset the monitoring system when a rear tyre had been replaced, so we were stuck with the warning light for the entire six day rental period. When we returned the car, after being ignored for 5 minutes while a guy sat in the back room and pretended I wasn’t there, I raised the issues and was assured I’d be contacted by the manager (who wasn’t there) to discuss them, but of course this has not happened. I won’t be using Enterprise again.
• HU

  HELAL UDDIN

  Aug 6, 2026
  1.0
  The vehicle I received was dirty inside and should not have been rented out in that condition. The interior had visible dirt, making it obvious that the vehicle had not been properly cleaned or inspected before being handed over to me. This was unacceptable and fell well below the standard I expected from Enterprise. As a paying customer, I expect a rental vehicle to be clean, hygienic, and ready to use. Instead, I was given a vehicle that appeared to have been inadequately prepared, which left me questioning the quality of Enterprise’s vehicle inspection and preparation process. I was disappointed that I had to start my rental with a vehicle that was clearly not fit for handover. This caused unnecessary frustration and undermined my confidence in the service I received. Enterprise should ensure that every vehicle is thoroughly cleaned inside and out and undergoes a final quality inspection before it is rented to a customer. No customer should have to collect a vehicle with a dirty interior. I also expected my concerns to be acknowledged promptly, taken seriously, and resolved with a sincere apology and an appropriate remedy.
• HS

  Hiran Samarakoon

  Aug 4, 2026
  1.0
  There is no point in providing feedback, as it seems nothing will change. Rented a car for my brother. The entire experience was misguided from the start. We were given incorrect information, and the vehicle handover was carried out in poor lighting inside the car park. As a result, wheel damage was reported during check-out, even though it could not be properly inspected at the time of collection. The vehicle was also not cleaned when presented to us, and the parking ticket had not been activated for exit. It took nearly an hour to complete the paperwork, arrange for the vehicle to be cleaned, and finally complete the handover. The check-in agent appeared confused. He took us to the car park, pointed at the vehicle from a distance, then returned to the office without carrying out a proper handover. We waited a considerable amount of time before he came back to complete the process. To make matters worse, we specifically asked the check-in agent whether we needed to pay the London Congestion Charge. We were clearly informed that no payment was required. However, four days after returning the vehicle, we received an email requesting payment of £125. (£90 panelty & £35 admin fee) Overall, the service was disorganised, misleading, and fell well below the standard expected. This will be the last time we rent a car from your company. Based on this experience, we have completely lost confidence in your service and will not be using your company again or recommending it to others. This Place is a proper SCAM
• KK

  K

  Jul 16, 2026
  1.0
  Very disappointing experience with Enterprise London St Pancras. Less than five minutes before my scheduled collection time, I received a phone call informing me that my reserved vehicle was no longer available due to an issue with the assigned car. What was particularly frustrating was being told at the branch that staff had been aware of the vehicle issue since earlier that morning and had been attempting to find an alternative. If that was the case, I do not understand why I was not contacted sooner, rather than only being informed moments before arrival. When I arrived at the branch, I was advised that no replacement vehicle or alternative solution could be offered. As a result, I had no choice but to arrange an alternative rental myself at extremely short notice. Due to the timing of the cancellation, the only available option cost more than four times my original booking price. I was also assured that I would receive written confirmation of the cancellation and refund. Despite specifically requesting this and receiving confirmation that it would be sent, no email ever arrived. Afterwards, I repeatedly attempted to contact the branch by telephone but was unable to get through. The prepaid charge remained outstanding, and it ultimately took over a month of complaint submissions, emails and telephone calls before the refund was finally processed. While the refund was eventually issued, no compensation, goodwill gesture, or meaningful acknowledgment of the inconvenience and financial impact has been offered. I understand that operational issues can occur, but cancelling a reservation minutes before collection, providing no alternative solution, failing to provide the promised cancellation confirmation, and requiring over a month of follow-up simply to obtain a refund is not the level of service I would expect.

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