Enterprise Car & Van Hire - London St Pancras

Reviews

• AA

  Ayan

  Oct 5, 2026
  4.0
  Really good and convenient rental. The process was smooth and guys at the desk are very lively and happy to help. Really enjoyed the return at any time by just dropping off the keys in the box. Not a five star because car could have been a bit more cleaner, it had bit of smell but nothing horrible.
• SZ

  Shaul Zorea

  Sep 20, 2026
  1.0
  STAY AWAY. One-star review, and still a star too much. Booked a petrol car with unlimited mileage for a family trip to Manchester. At pick-up, not only did they only offered a fully electric vehicle - its battery only had 21 miles of charge left, they don't even have where to charge it. Even fully charged the vehicle can only drive 150m range, which is not even enough even for a one-way drive to Manchester. Staff refused to offer any alternative vehicle, and instead of a proper fix, my only options were to wait 5 hours for a car that might become available (they literally told me to wait, and MAYBE there will be another car), or take the electric car myself and swap it at Heathrow - despite it barely having enough charge to get there in the first place. The counter staff assured me a refund would follow. Over a week later, I'm still chasing - they're now treating it as a cancellation and trying to charge a full cancellation fee, which is essentially the full fee of the rental. Ridiculous. Avoid if you need a rental car and expect to get it.
• SW

  Stanley Valentine Driver Wood

  Sep 14, 2026
  1.0
  One star. A very poor experience from start to finish. It took over 45 minutes to collect the car. When I eventually reached the desk, I was told that the car I had booked was not available. I was offered a different, larger model instead, which I accepted. I was then taken to the car, loaded all of my luggage into it, and was only at that point told that I could not have that vehicle either because it was an automatic and I had booked a manual. I explained that I was perfectly happy to drive either, but was told this was not possible. The only vehicle they could then offer was a three-door Fiat 500. We were a group of four people travelling with luggage, so this was completely unsuitable, but by that stage we had little choice but to accept it. By way of “compensation”, I was told I could return the car with a quarter of a tank less fuel than it had when collected. This amounted to a saving of roughly £11 against a total rental cost of more than £100 for two days, which hardly felt proportionate to the inconvenience. More concerningly, the car itself appeared to have serious mechanical issues. The gearbox was extremely poor: gear changes were rough and the gear stick regularly struggled to locate the correct gear, including while travelling at higher speeds. The speedometer also appeared to be inaccurate, with the indicated speed moving up and down by roughly 10% despite no corresponding acceleration or deceleration. The vehicle did not feel safe or properly maintained. During the rental I tried to contact the St Pancras branch several times to raise these concerns. They simply did not answer the phone. On one occasion I was left ringing for more than 30 minutes before eventually giving up. Overall: extremely poor customer service, an unsuitable replacement vehicle, inadequate compensation, no ability to contact the branch when problems arose, and a car that I did not feel was safe to be on the road. I would strongly recommend avoiding this branch.
• MC

  Maya Cav

  Sep 12, 2026
  1.0
  The manager at this branch was extremely unhelpful, and we were very disappointed with both his attitude and the way the situation was handled. We specifically visited the branch a few days before our reservation to double-check that everything was in order and asked whether there was anything else we needed to prepare. We were reassured that everything was fine. However, on the day of our reservation, we were suddenly told that an additional requirement was needed. This was something we could easily have prepared in advance had we been informed when we came in to check. As a result, we were unable to go ahead with our plans, which was extremely disappointing and frustrating. What made the experience worse was the manager’s response. Rather than acknowledging that we had previously been given incomplete information or trying to help us find an alternative solution, he was dismissive and offered very little assistance. Mistakes and misunderstandings can happen, but I would expect a branch manager to take some responsibility and make a genuine effort to help customers resolve the situation. Unfortunately, his attitude only made an already disappointing experience significantly more frustrating.
• SS

  Sylvinn Simjo

  Sep 12, 2026
  1.0
  Please do not use this branch of Enterprise. It's staffed by utterly arrogant and unresponsive people, especially one Osama Yassin at the counter. It seems to be a habit for these guys to take your money and accept your booking, only to cancel on you at the last minute for some absurd reason. I made a booking with them a month in advance and completed all the check-in formalities online. When I went to pick up the car, the guy at the counter refused to give it to me and made up some reason about needing a UK credit card, even though I had paid the full amount in advance and had my international credit and debit cards with me. He insisted I give him a UK credit card even though I explained I'm not a UK resident, so I wouldn't have one. In the end, he cancelled the car, leaving my entire trip in shambles, and I had to book with a different provider at the last minute, paying three times the price. For context, I had used Enterprise at a different UK branch twice before, and once abroad, and never had this issue. It's particular to this branch and that person at the desk. He was extremely unsympathetic and unapologetic even when I explained that without a car, I couldn't get to my accommodation for the night. His response was that it was my problem. It seems to be a regular habit at this branch: they take your booking, but if they see there are a lot of people that day, they find a reason not to give you the car so they can give it to someone else at two to three times the price. I checked with all the other car providers at that location, and every single one was happy to give me a car without a UK credit card, since I wasn't a UK resident. Common sense. He said my money would be refunded but made me wait over an hour just to write an email confirming it. Even after that, there was no response over email or calls for a week. I had to threaten action before my refund was processed. This absolutely ruined my plans and cost me a lot of money. Please do yourself a favour and don't book with these people.

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