Enterprise Car & Van Hire - Lewisham

Reviews

• NC

  Nicholas Cerat

  3 days ago
  1.0
  I booked an electric van, my drivers license details were already in their system from the last time I rented a car from another location, and I uploaded my debit card details online, all of which went smoothly. When I arrived to pick up my van I was told that as I had a foreign driver's license I had to provide a credit card number, which I don't have. This meant I couldn't rent the car I'd booked. The mismatch between what was agreed to online and what happened face to face is shocking. You would expect a car rental service in London, an international conglomerate at that, to be more flexible towards visiting internationals. At the very least, Enterprise could have made it clear from the outset that they don't accept non-UK debit cards which is patently absurd in a city like London. I feel genuine sympathy for Enterprise's customer-facing employees who have to disappoint their customers by telling them that no, while the online booking makes it look like everything will go smoothly, it won't. 1/5 stars
• NW

  Natalie Ward

  5 days ago
  5.0
  Very quick, easy and unbureaucratic process to book and pick up the car. Nama was charming, friendly and very helpful. Many other car-hire outfits require endless paperwork; Enterprise needs only your licence, and does for itself all the looking-up of whatever other info it needs — much appreciated!
• NC

  Nadja De Castro

  Aug 9, 2026
  5.0
  Their customer service and support were fantastic! After a car crash, they promptly offered a courtesy car within two hours. The staff were friendly, respectful, professional and polite throughout. They kept me fully informed about the vehicle’s return date and the process was smooth and easy. No issues with the car and they even provided a brand new clean and full-of-fuel vehicle.
• CK

  Chloe King

  Aug 5, 2026
  1.0
  I have had a problem with almost every hire from enterprise. It’s either hours late, the wrong size van, or faults with the vehicle. Trying to call their branch to sort out issues usually proves impossible as they rarely answer the phone, and if you email with a complaint or asking for a call back they tend to just ignore it.
• MD

  mustafa dalkiran

  Jul 25, 2026
  1.0
  Our booking was cancelled 20 minutes before pick up without any explanation or without offering any sort of alternative or assistance. They haven’t even tried to check whether close by branches would have an available car. If they haven’t took the booking in first place, we might have a chance to book with a decent car hire company. An update after 1 week. Like it wasn't enough they have cancelled my reservation 20 minutes before pick up, they still holding on to rental money. They are literally holding the monies for a service they have't even provide. If you work with these guys, be ready to continue to have troubles even after weeks.