Enterprise Car & Van Hire - Lewisham

Reviews

• CC

  Chan

  3 days ago
  5.0
  Nihal who helped us to rent was top knot! I never met this professional staff on rent car company, explain and recommend single details with no force to pay extra services! Will be come back again to him when rent car on London!
• LB

  Lukas Bozik

  Oct 1, 2026
  5.0
  I had a great experience, the minivan I rented -Renault Kangoo - was in excellent condition, working well, clean and well-spacious for bringing all my gear to a retreat where I was massaging over the weekend. I was helped by Nikolai who explained to me all the ins and outs, answered a few of my questions and reversed the van from me as it was parked quite tight before. Upon return, Nikolai, again, made the whole process very straightforward and easy and I was walking out within a few minutes, receiving my deposit back in a day or two as far as I remember. Overall I had a great experience, thanks!
• JC

  Jasmine C

  Sep 28, 2026
  5.0
  Excellent service from Dre at Enterprise. He personally delivered my courtesy car and made the whole process easy and stress free. Dre was friendly, professional and explained everything clearly when handing over the vehicle. What really stood out was that he kept in touch from to check when my car was due to be collected, making sure I wasn’t left without a vehicle at any point. I really appreciated his attention to detail and the effort he made to ensure everything ran smoothly from my car being collected to them dropping me a courtesy car. Outstanding customer service from Dre a real credit to Enterprise. Highly recommended. Thank you.
• OO

  olu oye

  Sep 15, 2026
  5.0
  I would like to take this opportunity to express my sincere appreciation for the outstanding service I received from Farhan and his management team at Enterprise. From the very beginning, Farhan demonstrated what excellent leadership and customer service should look like. He was professional, approachable, calm and genuinely attentive to my needs. What particularly impressed me was the way he took the time to listen carefully to my concerns and understand the circumstances surrounding my booking, rather than simply treating it as a routine customer enquiry. Farhan showed a strong sense of ownership throughout my interaction with him. He considered the potential challenges that could arise and acted promptly to put practical arrangements in place to ensure that my needs were properly addressed. His proactive approach gave me confidence that my booking was being handled by someone who genuinely cared about delivering a positive customer experience. Another aspect of Farhan’s service that stood out was his ability to lead while also ensuring continuity of support. He introduced me to his deputies, Nick and Bruno, so that they could follow up appropriately with my booking and ensure that the arrangements remained on track. This demonstrated excellent teamwork and gave me reassurance that I was not dependent on one individual and that the wider management team was engaged in providing the service I needed. Throughout the entire process, Farhan remained calm, respectful and solution-focused. Even when there was the potential for dissatisfaction, he approached the situation professionally and concentrated on finding a workable solution. His communication was clear, his manner was reassuring, and his actions demonstrated a genuine commitment to customer satisfaction. In my experience, good customer service is not simply about completing a booking or providing a service. It is about how a customer is treated when they have questions, concerns or unexpected circumstances. Farhan exceeded my expectations in this respect. He made me feel listened to, valued and confident that my concerns were being taken seriously. I would also like to recognise Nick and Bruno for their contribution and follow-up support. Their involvement reflected positively on the wider management team and helped reinforce my confidence in the service being provided by Enterprise. Farhan is a true leader and an excellent ambassador for Enterprise. His professionalism, emotional intelligence, calm approach, responsiveness and commitment to customer satisfaction are qualities that deserve recognition. The standard of leadership he demonstrated is exactly the kind of customer-focused approach that creates trust and encourages customers to return. I am particularly grateful to Farhan for the way he handled my concerns, took ownership of the situation and ensured that appropriate arrangements were put in place. I also appreciate Nick and Bruno for supporting the process and contributing to what was ultimately a very positive customer experience. Thank you to Farhan, Nick, Bruno and the wider Enterprise team for the wonderful service I received. I genuinely appreciate the effort made to accommodate my needs and would be very happy to recommend Enterprise based on this experience. Excellent leadership, excellent teamwork and, most importantly, excellent customer service. Farhan and his team truly exceeded my expectations.
• LD

  Li Desema

  Sep 10, 2026
  1.0
  Terrible customer service with the post-rental assistance. As a result, I am now facing £80 + £260 in fines, three months after renting their car. When we picked up the car, we were NEVER informed that Enterprise did not cover the London Congestion Charge for the vehicle, or that it was our responsibility to pay it ourselves. Had this been properly explained to us, we would simply have paid the charge and avoided the fines altogether. We only became aware of the situation when the first fine arrived. We contacted Enterprise because we believed that their failure to inform us about this was the reason we had received the fine in the first place. However, they denied any responsibility and refused to cover it. At the very least, I would expect staff AT A LONDON BRANCH to clearly inform customers — particularly foreign visitors — about something as important as the London Congestion Charge specially if YOU ARE THE ONE RESPONSIBLE for paying it. Then came a second fine. This time, Enterprise informed me about it but said they were not going to manage it themselves. I repeatedly explained that I had NOT received the original notice from the authorities, meaning I had no information about the fine or how I was supposed to deal with it. Instead of helping me find a solution, after several e-mails, their response was literally: “What do you want me to do?” Now, three months later, the second notice has finally reached me. Because I never received the original notice, I lost the opportunity to deal with it at the earlier stage, and the amount I am now required to pay has doubled. This has been an extremely disappointing experience. My biggest complaint is the complete lack of information when collecting the vehicle and the lack of assistance afterwards. I would not recommend this company. If you have a problem after returning the vehicle, do not expect ANY assistance. In my experience, I was repeatedly told to send emails, only to receive no response or evasive replies that did nothing to resolve the issue.