Alamo Car Hire - Waterloo Train Station

Reviews

• AS

  Andreas S

  Jul 28, 2026
  5.0
  Booked via 3rd Party and was quite surprised to see these bad reviews here. Tried it anyway and must say, nothing to complain about! Staff were very friendly, got an upgrade and the whole process was quick despite having 4 customers there simultaneously. I asked them about the bad reviews and they explained that they had a busy time with not sufficient staff present but that has changed now. Can only recommend and to those with damages, just buy the insurance or accept the gamble you take. Location could be better placed on google maps though, if you navigate it shows you the right place but on the map itself it appears inside the train station.
• RM

  rishaan mehta

  Jun 23, 2026
  1.0
  location impossible to find
• RS

  Randy Stewman

  May 30, 2026
  1.0
  The location is impossible to find...NOT ONE PERSON KNEW WHERE TO FIND THIS LOCATION! asked in the train station at the information desk, they said there were no rental cars anywhere. To goto the airport. Took us 2 hours and 30$ worth of two taxis to finally find a small sign outside of exit 1 at the train station that gave vague description of where to go. The rental cars are at the other end of the tunnel of where they say it is. No phone call to get you to the local location. No help at all. When finally arrived they took 40 more minutes to get us a car ready.
• NN

  Nikki

  Jul 23, 2025
  1.0
  DO NOT BOOK WITH THIS COMPAN They are dodgy and thieves looking for any excuse to help themselves to your account and saying oh its in the contract. They keep taking extra excess chargers out of my account and when i ask them to explain what its for all they do is yell at me and say its all in the contract. When I asked for a full damage report they refuse to give it and just keep referring to the contract. So currently 3 weeks of trying to get something in writing about the money they have taken they refuse and just say its in the contract. Update: My bank agreed it was all dodgy and I got a charge back, after they saw all the contracts and other paperwork. Hired a car from them and we had a not at fault accident (car backed into the car while parked) It was reported to them and the contact of the other driver provided. They then took the bond and extra from my account without any contact. They did not tell us that the excess would be taken until the other party paid for the repairs. And now they are telling me it will take awhile for that money to be returned if and only if the other party pays for the damage. This was after being left on hold for over 40 min to speak to someone. I have asked for something in writing about the excess being taken and held until the other party pays for the damage and they have refused told me they can’t provide that and I need to contact claims. Its terrible that they go and take money from peoples accounts without any contact about it and not providing anything in writing about taking excesses or holding bonds. I was also led to believe the extra cover I paid for covered not at fault claims but I’m told that it only covers tyres, windscreen and roadside assist. Would never book with this company again.

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