Alamo Car Hire - Marylebone

Reviews

• ES

  Eli Sherer

  Oct 8, 2026
  5.0
  Easy pickup. I had spoken with someone by phone but when I said I wanted to return it empty (pre-buying the gas) the agent said it was already down to ¼ tank… so he’d be right back. He then took the car out and filled it!
• OM

  Oliver Miles

  Sep 19, 2026
  5.0
  Excellent rental experience. Quick, to the point, no fuss. Mel gave me a welcome upgrade to a bigger car upon pickup and was also super efficient when I dropped it off the next day. Will gladly rent from here again.
• DG

  David Goldberg

  Sep 10, 2026
  3.0
  We booked the car for 12 noon pick up and arrived at the garage at 12:15. We were informed the car was on its way and was expected in 10 minutes. We were finally able to get in the car after 1 pm. During this time we had to stand around in the garage - no seats, no coffee, no apologies. Car was moderately clean, gas was less than 1/2 full. After that all was fine. Return at LHR was easy.
• TS

  Tom Stileman

  Jul 29, 2026
  5.0
  Had a very straightforward day rental. Quick service when I arrived at 8am, extra coverage was offered at a competitive rate and team were all friendly. No complaints and made things stress-free.
• NB

  Nir Ben-Dov

  Jan 24, 2026
  1.0
  I reserved a Nissan Juke from this location. When we arrived they "upgraded" us to a Mazda CX-5 which turned out to be a degrade and a major disaster. The rental agent, whom to the best of my knowledge was named Mo, pointed out to us that the windscreen had a crack. Furthermore he told us that this is marked in the rental agreement. I trusted him, since he pointed that out to us and I made a mistake that I did not take a picture of the crack. Upon returning the car at the Heathrow airport we found out that Mo was a complete and utter LIAR. He did not make any comment about the crack in the rental agreement. I believe that they "upgraded" us in order to get rid of the car with the crack and have us pay for this pre-existing damage. I filed a dispute and Alamo has denied this request as they "checked" and determined that I caused the crack which is completely untrue. I highly recommend and advise anyone to avoid this Alamo/Enterprise location. They will cheat you as well. I am now stuck with an unfair damage charge of over UKP1200 for a cracked windscreen that was not caused by me. AVOID, AVOID, AVOID!!!!!!!! After I posted the above, Enterprise referred me here to their (non-existent) Customer Service. I filled-in all the info that they asked for and they did not come back to me. Please AVOID this rental location because their rental agent is dishonest and misleading!

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