Alamo Car Hire - London St Pancras

Reviews

• SL

  Sam Letcher

  Jun 9, 2026
  4.0
  Good experience - nothing to worry about given the other reviews. Only reason it wasn’t 5 star is because the fuel tank wasn’t full and they said to bring it back similarly full, but then charged me the difference. Inconvenient and unnecessary stress compared to other companies that just do full to full
• II

  Ilk2

  May 9, 2026
  1.0
  Long lines, slow and uncaring service
• LB

  Luca Bandecchi

  May 8, 2026
  5.0
  great experience both at pick up here and the drop off at Heathrow Airport. thanks
• MW

  martin whitaker

  Jan 20, 2026
  1.0
  As many others have said the worst car rental experience of my life. 1 star is TOO generous. DO NOT EVEN CONSIDER renting a car from this company at this location. I arrived tired, with two young kids and a ton of holiday baggage to an unwashed vehicle with a 3/4 full tank of fuel, with human hair, chopsticks and various other rubbish still in the vehicle. The pickup location is in a dark multistory car park so impossible to properly inspect the car. Once in the light the cleanliness became apparent and also that the car had existing damage. Of course no one would answer the phone that same day so I returned the car at a different location the following day. A slight scuff to the bumper which Alamo valued at GBP1900 to repair. I have not received a refund for the remaining days on my rental and am receiving intimidating and threatening letters for the collection of the frankly extortionate repair costs. This Alamo location are nothing more than a scam outfit. Again DO NOT rent from here. Edit. The standard response requesting the reviewer to contact Alamo is worthless. Likely just a bot and I’m now nearly $7000 out of pocket for 24hrs of rental and a tiny bumper scuff that was pre existing. I will never rent from these cowboys (Alamo, enterprise) again and if you’re reading this I suggest you go straight to a competitor.
• EE

  ES

  May 28, 2025
  5.0
  Amazing customer service from Mardi (apologies if I’m not spelling that correctly), he was friendly, kind and very helpful! The car was great too and drove like a charm.