SIXT Car Hire - London Heathrow Airport (LHR)

Reviews

• BB

  Boback

  2 days ago
  1.0
  This company has predatory practices and horrible staff. At return no one would welcome or direct drivers. I had to actively hunt someone down. The workers were speeding and peeling out the rental cars in an unsafe manner. The driver saw a smudge of chalk on my car and started taking pictures and claimed it was superficial paint damage. I wiped it off and he refused to fix his documentation. He said they would review it and it seems minor I won’t get a charge. He didn’t even speak in full sentences. Since my vacation they have harassed me to pay over €1000 euro based on a crap photo. No one did a car wash or physical inspection. They send a photo to a company to rack up a bill. I am still trying to get BVLRA to defend me in this as I left England. Do not recommend using Sixt. Worse car rental experience or my life. Thankfully I have my own insurance but Sixt is predatory and I don’t want my insurance to deal with such criminal consumer activity. This is on top of forcing me out of an affordable pre purchase into a larger car because they didn’t market the “SUV” trunk space correctly. I had no choice but to pay 260% more to keep my trip moving.
• AT

  Anchalee Theerapatporn

  4 days ago
  1.0
  NOT RECOMMEND THIS COMPANY AT ALL. most of their bad review are about upsell when you at the counter that's why it takes long for car pick up process, I was behind one elder couple that they really spent a lot of time about 20 minutes and this happened to me and my sister as well. When you drop off you need to be aware with signing the paper asking that person is not a trainee (this person said the car looked good for us to leave) because we was charged for a little scratch on the rim which really really tiny. They sent us the report and picture 28 days after we dropped off the car. DOES IT MAKE SENSE YOU CAN THINK ABOUT IT YOURSELF. And if they can charge you they will charge for the late payment fee with their claim. This case was started from Feb 14,2026 unit Aug 17,2026 So if you want to waste your time and energy of fight with this company please rent their car. But I have to thanks trip.com to help us refunded their non sense charge because we bought full coverage from trip.com They help us process the refund process promptly.
• JW

  Joy Wu

  5 days ago
  1.0
  I had a fully prepaid booking with Sixt at London Heathrow Airport (T2-T3). When I arrived at the counter, the agent told me that the vehicle category I had originally reserved was unavailable and that they were giving me a "complimentary upgrade" due to their fleet shortage. Furthermore, the agent instructed me to sign the digital POS pad, claiming it was merely for the "security deposit pre-authorization". To my shock, after returning the car, Sixt quietly charged my card over £504.00 extra! They sneakily added a £50/day paid Choice Upgrade (£300 total), plus unauthorized add-on insurance and services (Interior Protection, Mobility Service, No Security Deposit), and used these bogus add-ons to inflate the 21% Heathrow location fee and 20% VAT. When I contacted customer service to dispute this, they shamelessly claimed "you signed the agreement." Tricking customers into signing a screen by lying that it is only a deposit authorization, while secretly slipping in hundreds of pounds of unwanted products, is blatant misrepresentation and in direct violation of the UK Consumer Protection from Unfair Trading Regulations 2008 and Consumer Rights Act 2015. Avoid Sixt Heathrow at all costs unless you want unexpected charges forced onto your card.
• AA

  Angélique A

  Aug 8, 2026
  5.0
  Bonne expérience mais attention PRENEZ DES PHOTOS AVANT ET APRES ET GARDEZ LES. Nous avons été très bien reçu au comptoir et avons même eu un véhicule de catégorie supérieure sans frais supplémentaires. L'état de la voiture et la propreté étaient OK. Nous avons pu déposer facilement le véhicule en suivant les informations du dépliant remis au début. En revanche j'ai mis 4 étoiles car nous avions reçu une confirmation de réception pour le retour de notre véhicule. Et plusieurs jours plus tard, on nous a envoyé un mail avec des photos du lavage de la voiture et d'une rayure qui n'aurait pas été présente avant la location. Heureusement j'avais pris la voiture sur toutes les coutures. En insistant sur des parties rayées qui n'étaient pas notées sur le constat de départ (rétro par exemple). Et que nous n'avons pas pu signaler, car vous recevez ce constat après votre départ. Et le service pour signaler un problème pour ce relevé ne fonctionnait pas. Si j'avais supprimé ces photos, ayant reçu une confirmation de réception, je n'aurais pas pu prouver ma bonne foi!! Devant le fait accompli, Sixt n'a pas demandé de frais.
• MM

  Marie Crawford Miller

  Aug 7, 2026
  2.0
  The person at the front desk was lovely. The car was great. My issue was that I had a traffic accident, and we waited on the side of a busy road for 5 hours because it took that long for the tow truck to find us. The headquarters had given them the wrong information to find us even though we were only 5 min away from the airport. I was on the phone for 90 min. Then they contacted the tow company and they said it would be another 90 min. One taxi got cancelled because they were sent to the wrong place and they didn’t see us there. A taxi finally arrived but was too small for our luggage. They said it would be 5 min for a bigger one. It never showed up. It was the tow truck driver who saved us and got us to a gas station where we could call an uber. Just thankful I got full coverage for the car and we’re okay. But 5 hours getting honked at by a busy roundabout was awful.

Frequently Asked Questions About SIXT Car Hire - London Heathrow Airport (LHR)