Enterprise Car & Van Hire - Hounslow

Reviews

• CC

  ChickkuSusan

  Aug 2, 2026
  1.0
  We rented a car from the Hounslow Enterprise branch for a three-day road trip. Unfortunately, on the very first day of our journey, the car suffered a puncture. We were stranded on the roadside with our children for almost seven hours and contacted the Hounslow branch multiple times, but we received no practical assistance. Although roadside assistance inspected the vehicle, they were unable to resolve the issue, leaving us without a vehicle for two days. Eventually, we travelled to the Enterprise branch in Newquay, where the staff understood our situation and provided us with a replacement vehicle. We are grateful for the support and professionalism shown by the Newquay team during a very stressful time. However, our experience worsened when we returned the vehicle to the Hounslow branch. The biggest issue was dealing with the branch manager, Mr Rameez. He initially inspected the vehicle and returned to the office, where we explained everything that had happened during our trip. He then went back outside to inspect the vehicle again and claimed that the brake light was broken, something we were completely unaware of. After checking the system, he stated that the brake-light issue had already been logged. He then inspected the vehicle again and claimed that there was a six-inch dent, which we also knew nothing about. Without contacting the Newquay branch to verify whether the damage had already existed, our deposit and rental charges were deducted. Due to the emergency situation when we collected the replacement vehicle in Newquay, neither we nor the staff carried out a proper inspection of the car. It felt as though Mr Rameez was trying to find reasons to withhold our deposit after hearing about our difficult experience. We later filed a formal complaint with Enterprise’s customer service team, explaining the entire situation. After reviewing our case, the Enterprise customer relations team refunded our deposit, for which we are grateful. We sincerely appreciate the support and understanding shown by both the customer service team and the Newquay branch. While we are thankful that the issue was eventually resolved, our overall experience with the Hounslow branch, particularly our interaction with Mr Rameez, was disappointing and stressful. We hope Enterprise takes this feedback seriously so that future customers do not face similar difficulties.
• RR

  Richard

  Jul 29, 2026
  1.0
  Terrible experience dropping a vehicle off. Car had been hired for less than 24 hours and simply driven from York to London. We'd already ordered our Uber to the airport and staff decided to do a forensic analysis of the car and were clearly hell bent on finding something wrong with it. They settled on some clearcoat micro-scratches on one of the front plastic panels that have probably been there for months and would normally be ignored as they would polish out with only the slightest effort. I had certainly ignored them when collecting the car as I would never expect them to be considered during an inspection. A manager was called because they had to perform "an investigation". The whole situation was ridiculous and I was generally embarrassed for these incompetent staff members. This is my second bad experience with Enterprise in the last year after someone tried the upgrade scam on me not that long ago too.
• CA

  Charanjit Ahluwalia

  Jul 22, 2026
  3.0
  I am extremely disappointed with my recent rental experience. I specifically reserved a Volvo XC60, with the understanding that I would receive either the reserved vehicle or a comparable alternative. When I arrived to collect the vehicle, I was informed that the Volvo XC60 was unavailable due to a factory recall and had to be sent to the dealership. While I understand that recalls can happen, I do not believe I should have been financially disadvantaged because of an issue beyond my control. The only replacement offered that met our needs was a Volvo XC90, and we were required to pay almost double the original rental price to upgrade. This was unfair, as the need for a different vehicle arose solely because the reserved vehicle was unavailable. In addition, a £500 security deposit was charged directly to my credit card instead of simply being authorized (held), as is standard practice with most rental companies. When the deposit was refunded, I incurred a loss of approximately £30 due to currency exchange fluctuations. This financial loss was a direct result of the way the transaction was processed. Furthermore, we returned the vehicle with nearly half a tank of fuel remaining, yet received no compensation for the unused fuel. At the same time, customers are charged significantly inflated refuelling fees if they return a vehicle with less fuel than required. This one-sided policy seems unfair. Overall, this experience fell well below my expectations. I respectfully request that you review this matter and provide appropriate compensation for: * The additional amount paid to upgrade because the reserved vehicle was unavailable. * The approximately £30 currency exchange loss resulting from the security deposit being charged rather than authorized. * Consideration for the unused fuel left in the vehicle.
• SD

  Sara Dechance

  Jul 20, 2026
  5.0
  There are not enough good things I can say about this Enterprise experience! Lovinah, Aya, and Rameez went above and beyond to make sure I was well set up for my first driving experience in the UK. The car was top notch, a little Peugeot SUV that was clean and comfortable. When we were delayed on our way back I called to let them know, they said they would stay a few minutes later for me to get there. I had trouble getting petrol, so they helped me get that sorted. 100% would recommend them for car rentals just outside of Heathrow Airport.
• HC

  harry crabtree

  Jul 17, 2026
  5.0
  I had an exceptional experience renting from Enterprise Hounslow. From the moment I arrived, the entire process was seamless, efficient, and genuinely enjoyable. I was fortunate to rent one of their brand-new 2026 Mercedes-Benz E-Class luxury models, which was presented in immaculate condition and made the experience even more memorable. What really stood out, however, was the outstanding customer service. The team was welcoming, professional, and incredibly attentive throughout, making everything feel effortless. A special thank you to Majie, who went above and beyond to ensure everything was perfect. She was warm, supportive, patient, and genuinely cared about making sure I had the best possible experience. Her professionalism and friendly attitude made a lasting impression and are a real credit to the Enterprise Hounslow team. I drove total for 2,000 miles in 4 weeks and not one single problem with the car, with the mild hybrid engine, was super economical. Thank you to everyone at Enterprise Hounslow for such a positive experience. I truly appreciated the excellent service and would not hesitate to rent from this branch again. I highly recommend them to anyone looking for a smooth, professional, and customer-focused rental experience. Will most definitely be going back there again when I spend my time in the UK!!!

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