Enterprise Car & Van Hire - Harrow

Reviews

• MS

  Michael Smith

  3 days ago
  5.0
  Friendly staff, competitive prices, and modern vehicles with a top location as well. What's not to like?
• MB

  Martin Boy

  3 days ago
  1.0
  AVOID ENTERPRISE HARROW — DOCUMENT EVERY SINGLE MARK BEFORE YOU DRIVE AWAY I would strongly advise anyone renting from Enterprise in Harrow or any Enterprise branch to photograph and video every single part of the vehicle before leaving their car park. Based on my experience, I have serious concerns about how pre-existing damage was handled. When I collected the vehicle, there were already visible imperfections and damage. I specifically raised these with staff at the Harrow branch, yet I was reassured that these types of marks were “not noted” and that I did not need to worry about them. Despite those assurances, I did not trust the situation and took timestamped photographs and videos of the vehicle before it even left the Enterprise car park. That decision may have saved me from being charged for damage I did not cause. Enterprise Harrow knew from the beginning that I would be returning the vehicle to a different location and outside normal opening hours. Yet the existing damage I pointed out was apparently not properly recorded when the vehicle was handed over to me. Predictably, after returning the vehicle to the other location, I received an email claiming there was damage to the front bumper, stating that Enterprise had no previous record of it and indicating that I would be charged. The problem for Enterprise is that I have photographic and video evidence showing that the damage was already present when I collected the vehicle. I have now provided that evidence and am waiting for Enterprise to explain why damage that was present at collection — and which I specifically raised with their staff — was not recorded, only for an attempt to then be made to hold me responsible for it after returning the vehicle elsewhere. I find this practice completely unacceptable. Had I trusted the assurances given to me at collection and not taken my own photographs and videos, I could potentially have been left paying for somebody else’s damage. That raises very serious questions about how customers who do not take their own evidence are treated. My advice to anyone considering renting from this branch or any branch is simple: do not rely on verbal assurances from staff. Inspect the entire vehicle yourself, photograph and video everything, and insist that every scratch, scuff, dent and imperfection is formally recorded on the rental documentation before you take the keys. If they tell you a particular type of damage “doesn’t need to be noted,” insist that it is documented anyway. I will be raising a formal complaint regarding the handling of this matter and asking Enterprise to explain why pre-existing damage I raised at collection was not recorded and was subsequently attributed to me. After this experience, I will never rent from Enterprise again. The way this has been handled has completely destroyed my trust in the company.
• PP

  Patel Pranav

  Aug 11, 2026
  5.0
  Excellent service from Ayok! Very professional, friendly, and helpful throughout. The car service was done properly and everything was explained clearly. Really happy with the service and would definitely recommend Ayok to anyone looking for reliable car service. Great job! Great service from Harrow Enterprise. Very friendly, professional and helpful. The whole process was smooth and easy, and I’m very happy with the service. Highly recommended!
• MN

  Michael Nielsen

  Jul 20, 2026
  1.0
  The Enterprise in Harrow was pathetic. We booked our reservations 2 to 3 weeks ahead of time and was sent an email the morning of (as we were walking out the door) that they had no cars for us. The agent simply said it was a busy time of year and gave ME phone numbers of other Enterprises to call. He made no effort to remedy or get us a car. Horrible, don't go here!
• RK

  ruchika khanna

  Jul 14, 2026
  1.0
  Terrible Customer Service. I had the worst experience. My SUV was booked for 10 am. When I reached tp pick the car, my booking was cancelled without any intimation. I was calling to confirm with EH but was put on hold for 3.5hrs for the manger to revert.Then they claimed to have called on the weirdest of nos which obviously was not mine nor UKs. They had overbooked and did not have an SUV i requested. My entire long weekend trip went for a toss. I had to pay extra for hotel booking as we did not get the car only 2:30 pm which was not the one requested .They agreed to pay £71for compensation at that time but i dont seem to have received it till date despite chasers. Dont ever lease a car from Harrow

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