Enterprise Car & Van Hire - Hanworth

Reviews

• AP

  Astosh Pereira

  1 day ago
  5.0
  Top-notch experience at Enterprise Hanworth Huge thanks to Rishan and Saff for making the hire process quick, straightforward, and clearly explained. The car was spotless and very well looked after.Extra credit to the manager for handling a challenging and rude customer with unbelievable professionalism and grace. Exceptional customer service from the whole team hats off!
• JP

  Joel P

  Oct 6, 2026
  1.0
  Prepaid a car here only to find out that they didn’t have the car class that I paid for. Instead they offered a smaller car but promised a refund. Despite reminding them the refund never came. Unethical! The location itself is chaotic, cars parked everywhere, and long lines to get helped. Avoid!!
• MM

  mike

  Oct 6, 2026
  2.0
  The car itself is not the complaint. The handover and the dispute over the booking are. I booked a manual 5-seat intermediate SUV with Enterprise Hanworth (Hampton Road West) because my wife was 7 months pregnant and I wanted a higher, more comfortable car than the basic ones I have had from cheaper firms. I paid almost double for that. I arrived for pickup on 15 September with an email confirmation for a manual intermediate. They did not have that car. Staff insisted I had booked an automatic. I showed the confirmation email. They said their system said otherwise, and they could not produce my order. They told me to come back the next day for a manual intermediate. Our hotel was a 3-hour drive away. I drove there that evening, then back to Hanworth the next day, then back to the hotel again — about 9 hours of driving because the booked car was not ready. Mistakes happen. What was frustrating was being told I had booked the wrong car when I had the confirmation in front of them, and being sent away to sort it out myself. Owning the error and arranging a car that day would have made this a minor inconvenience. As it was, it cost us a full extra day.
• DM

  dex maaba

  Sep 26, 2026
  5.0
  The moving van me and my wife hired was more than perfect for us, we had no problems at all using it. The van was a Ford transit. Also the staff are very helpful and informative, they even explain to me what i paid for. Will definitely keep hiring vehicles on Enterprise.
• SS

  Salmond

  Sep 23, 2026
  1.0
  Very disappointing experience – vehicle unavailable and refund still outstanding I booked a 9-seater passenger van with Enterprise in May, well in advance, for collection on 17 August at 5:00 PM. We had specifically booked a 9-seater because there were 14 passengers travelling in total, using two cars, and we had planned the entire trip around having the correct number of seats. On the afternoon of 17 August, I received a message from Enterprise informing me that they did not have a 9-seater available and could only provide a 7-seater. I explained that this would not work for us, as we had booked the vehicle months in advance specifically to accommodate our group. I was told they would still try to arrange a 9-seater. When we arrived at Enterprise at approximately 4:45 PM, we were told again that there was no 9-seater available and that they could only provide a 7-seater. This put us in a very difficult situation just before our planned departure. As we were travelling with two cars and had 14 passengers in total, I had to urgently call my friend and ask them to change their vehicle from a 5-seater to a 7-seater so that we could accommodate everyone. This was not part of our original plan and resulted in additional costs and considerable stress. After discussing the situation with Enterprise, we agreed that they would refund 25% of the original 9-seater booking price due to the inconvenience and failure to provide the vehicle we had booked. Unfortunately, the refund has become another major frustration. I have now been waiting more than a month for the agreed refund. Every time I contact Enterprise, I am told that the refund will take 10 working days. I have now been given this explanation twice, yet the refund still has not been received. The whole reason for booking months in advance was to make sure that the correct vehicle would be available for our trip. Instead, we were informed on the day that the vehicle was unavailable, had to rearrange our travel arrangements at the last minute, incurred additional costs, and are now having to repeatedly chase Enterprise for a refund that was already agreed. This has been a very disappointing and frustrating experience. I would expect a company like Enterprise to honour confirmed bookings and, where a refund has been agreed, process it within the timeframe they have provided rather than requiring the customer to repeatedly chase them.

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