Enterprise Car & Van Hire - Liverpool City Centre

Reviews

• MG

  Maria Gutowski

  Aug 28, 2026
  5.0
  Fantastic experience overall! The staff were so kind and there was no problem with the car pickup or drop off. Thank you to everyone at the branch who helped us out!
• AW

  Alyss Welsh

  Aug 27, 2026
  1.0
  This was, without a doubt, the worst rental experience we have ever had. The misinformation, lack of accountability, and customer service at this Enterprise location were genuinely shocking. We were specifically told by staff that our van needed diesel fuel. It did not — it was a hybrid. Following their instructions, we put approximately £150 worth of the wrong fuel into the vehicle and drove away, only for the van to start rumbling and sputtering on the road. We immediately returned to Enterprise, where we were told the vehicle was “fine” and to keep driving. We did — and, unsurprisingly, the engine warning light came on. So we returned for a third time. Another staff member came out and insisted diesel should be fine and that we shouldn't worry about the blue dye, despite being unable to even identify the relevant fuel components when we asked. It is completely unacceptable that staff are not properly trained on the vehicles they rent out, particularly when they are confidently giving customers incorrect fueling instructions. Even worse, after giving us the wrong information, staff treated the situation as though we were the problem. We were eventually told to call AA ourselves, with no one offering to assist. It was very much a “not our problem” attitude — despite this entire situation being caused by their own misinformation. And the cherry on top? The manager's parting comment was: “Don't forget to fill up with the right fuel.” The audacity was almost impressive. Your staff told us the wrong fuel, told us it was fine, couldn't properly explain the vehicle, and then gave us a sarcastic reminder to use the “right” fuel. To make matters worse, the girls behind the desk were laughing after hearing that their colleague had given us incorrect information. Completely unprofessional. We also lost a significant portion of our vacation dealing with this — returning to Enterprise multiple times, trying to arrange another vehicle, calling AA, and dealing with the consequences of information we were given by their staff. And here's another issue: we paid approximately £150 for AA to drain the incorrect fuel — fuel we only put in because Enterprise told us to. After AA drained it, the vehicle was apparently left with only enough fuel for approximately 17 km. So we paid to fix a mistake that wasn't ours, and then were left to pay for fuel again. We absolutely believe we should be reimbursed for that fuel as well. Why should the customer be financially out of pocket twice because of Enterprise staff's mistake? The only positive is that someone at the Heathrow head office was apologetic and arranged for us to receive some money back. However, it was nowhere near enough. We will also be writing directly to Enterprise's head office about this experience. This goes far beyond one bad interaction — it is about incorrect information, inadequate staff training, a complete lack of accountability, and extremely poor customer service. This location needs a serious review of its staff training, management, and customer service standards. Mistakes happen; refusing to take responsibility for them is the problem. Enterprise: when your staff give customers the wrong information, the customer shouldn't be the one paying the price — literally and figuratively. Maybe it's time to clean house at this location.
• KR

  Kev Regan

  Aug 21, 2026
  1.0
  Booked and paid Enterprise Liverpool, for a vehicle online in September 2025. When I arrived to collect vehicle following morning, I was told no cars available. Had to fight for nearly 3 months to get my money back. Never use this business again.
• NM

  Naeem M

  Aug 13, 2026
  1.0
  The van was neat and clean from inside but big dent and scratch on the left door pics attached. 1.I am supposed to pick the van at 10’o clock but when I arrived they said the van isn’t available and needs tyre changing, technical work etc needed and not sure when they will give me. I returned back home and received call again you can come to pick. Arrived back again and heard again to wait as van is still not ready yet.Van was given to me approximately 2 hrs late which affected my whole trip. 2. I don’t know how it’s work but they hold an extra 38£ a day for dents and scratches. These charges should be included in the original price or if it’s were hold should be refunded in case you returned the van as it is picked.
• SM

  Stefano Mariani

  Aug 12, 2026
  5.0
  What a smooth, efficient, no-fuss service. Rapid, punctual, with pretty much the car I expected, and a fair, easy-going return that doesn’t make you paranoid that suddenly a mysterious tiny scratch on an alloy will cost you £200. A wonderfully managed business, with many young employees, who seemed happy and relaxed.

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