Alamo Car Hire - Liverpool Airport

Reviews

• EE

  Edward Estrada

  Jun 13, 2026
  5.0
  Wonderful car,Wonderful staff!
• NB

  Norman Barnes

  Jun 9, 2026
  5.0
  Friendly and very efficient staff,dealt with small problem at the beginning of our rental but was resolved quickly ,the return was seamless and I would recommend this location when renting a vehicle
• SC

  Shyama Chand

  May 25, 2026
  1.0
  Avoid booking with Alamo/Enterprise at Liverpool Airport if you are a local resident. I made a fully paid and confirmed booking with the Liverpool Airport branch for a family trip during a long holiday weekend. Everything was confirmed successfully, and nowhere during the booking process was it clearly stated that a boarding pass or proof of travel was mandatory to collect the car. On the morning of my trip, I received a call from a representative named Holly from the Enterprise airport branch informing me that they would NOT provide the vehicle because I was not flying and did not have a boarding pass. By that point, my accommodation, travel plans, and entire family weekend had already been paid for and arranged. This completely ruined our trip and caused significant financial loss. What makes this even worse is that after the cancellation, the branch stopped answering calls entirely. There was no proper assistance, no accountability, and no clear confirmation regarding my refund. Customers should NEVER discover hidden restrictions on the day of travel after payment has already been taken and plans have already been made. If airport branches have policies requiring proof of travel or boarding passes, that information should be made extremely clear BEFORE accepting bookings and payments from customers. Taking bookings first and refusing cars later is unacceptable and incredibly misleading. Very disappointing experience from both Alamo and Enterprise Liverpool Airport branch. I would strongly advise others to be cautious before booking with them.
• RC

  Robinson Chera

  May 11, 2025
  5.0
  I got a brand new ford kuga even if I rented a Nissan juke, I don't understand the hate and the bad reviews this company it's having.. Yes, the check-in/check-out can be a little bit slow due to big amount of people coming, but overall the experience is nice.

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