Enterprise Car & Van Hire - Burnley

Reviews

• IA

  Immy Asghar

  Jun 16, 2026
  5.0
  Excellent Service These lads will literally go the extra mile Definitely a 5+ ☆ in every aspect
• SM

  Scott Moore

  Jun 13, 2026
  4.0
  Very good apart from having to bring car back half way through the hire as car was sold
• SK

  shahzad kousar

  May 30, 2026
  5.0
  Best custommer service received from usman he was really polite and explained everything i use to hire from thrifty but the customer service from usman made me change from thrifty to enterprise definitely coming again here Thank you usman
• MH

  Martyn Hurt

  May 29, 2026
  5.0
  Hired an XL transit type van but got a Luton with a tail lift for no additional cost. Staff were friendly, knowledgeable and efficient. Vehicle was in great condition and spotlessly clean cabin. When I first looked, I expected them to be more expensive than other companies, but they were cheaper. Would definitely use again if ever needed
• ML

  Melissa Lamb

  May 28, 2026
  1.0
  Very disappointing and stressful experience with Enterprise Burnley. We had repeated issues from the start of our hire. We were initially told to collect the vehicle from Burnley because delivery wasn’t possible, so my disabled aunt drove from Skipton to collect me and take me there — only for us to arrive and be told the vehicle was not actually available due to a mistake. We were then told the car would be delivered the following day before 3pm. I waited in all day, but it didn’t arrive until around 4pm. At handover, I pointed out an existing interior scuff mark to the staff member delivering the vehicle and was told it was already known about and didn’t need documenting. The branch later confirmed awareness of this damage. Return arrangements were also inconvenient, with us being told on the day that the vehicle needed returning despite both of us being at work, leaving my husband without transport home. Most concerningly, after all of this, our insurance company contacted us advising that a claim had been submitted. This was extremely worrying given the previously acknowledged damage issue. Overall, the poor communication, repeated changes to arrangements, inconvenience and stress made this a very frustrating experience. I would not use this branch again based on our experience.

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