Enterprise Car & Van Hire - Huddersfield

Reviews

• YM

  yolanda Mcinnes

  May 12, 2026
  5.0
  Easy to book and went smoothly, lovely car. Did feel a little pressure to pay for the extra insurance at £28 per day as the excess was £1600 for any accidents per claim. Tyre damage Paintwork damage Bodywork damage all quoted at £1600 per one. So if you had an accident your excess may have been £4800
• DB

  Darren Boston

  May 9, 2026
  5.0
  Great customer service and excellent vehicle
• SS

  Steven Sibula

  May 7, 2026
  5.0
  Very professional, friendly and courteous staff, they make things so easy when hiring a vehicle out.
• MK

  Michael Koranteng

  Apr 30, 2026
  5.0
  Greats lads and always going above and beyond and answer very question .they are a credit to the company
• HA

  Hamza ALI

  Apr 14, 2026
  1.0
  I am writing to express my dissatisfaction with the handling of my recent reservation. I had a rental car booked for Friday; however, the reservation was cancelled after I informed the branch that my credit card had been stolen and that I would instead be using a debit card. This decision is particularly concerning, as the company’s own policy indicates that debit cards are accepted, provided the vehicle is returned to the same location—something I had fully intended to comply with. In addition, the funds I paid for the reservation are still being held. On Saturday, I received an email from the branch manager, Enam Hussein, confirming that the reservation had been cancelled and that a refund request had been submitted on Friday, with an expected processing time of 3–5 working days. However, upon contacting the Huddersfield branch today for an update, I was informed that the refund would instead take up to 14 working days. When I referenced the written confirmation I had received, I was told that the information provided was incorrect. I was subsequently directed to customer service, where I had already lodged a complaint regarding the cancellation of my reservation. I have now had to raise an additional complaint due to the conflicting and misleading information provided about the refund process. To date, I have not been contacted by any manager regarding my initial complaint. The overall handling of this matter—both the cancellation of my booking without clear justification and the inconsistent communication regarding my refund—has been highly disappointing. I would strongly urge the company to review its processes to ensure transparency, consistency, and better customer support. I am in possession of all relevant correspondence and will consider further action if this matter is not resolved promptly.