Enterprise Car & Van Hire - Huddersfield

Reviews

• SD

  Sean Douglas

  2 days ago
  1.0
  DO NOT USE THIS COMPANY They rip me off, booked on the net for a price & when they took the money out they overcharged me by an extra $1800 pounds
• KN

  kelly Nicolson

  4 days ago
  2.0
  I initially received a call on the day I was due to pick up the car, asking me if I was alright with an automatic, I said no, as I had never driven an automatic and wouldn't feel comfortable driving long distance in one. Then I was asked if I could change the time of pick up, to later during the day. I wasn't happy as we were supposed to leave at a certain time. I agreed to the later time but said 'no later'. After letting everyone know of the later time to set off from home, I got another phone call, to tell me that the original time was now fine for pick up. From then, throughout my holiday, I received quite a few texts reminding me when I was due to drop the car back. I am forgetful, so could use a reminder, but there were too many. Everyone that we encountered in the branch, were very helpful and polite.
• MT

  Mr Tony

  Aug 5, 2026
  1.0
  Service has gone downhill over the last few years. My last three bookings summed it up: One car had a marker on it, so I kept getting stopped during the rental — nothing to do with me, just the vehicle itself. The other two bookings were vans, and both times they tried to charge me for damage that was already there before I picked them up. The first had a dent on the outside, which I luckily had on video from when I collected it. The second had a hole in the plywood lining on the sliding door — the door was already open when staff showed me the van, so the inside of it wasn’t visible. I’d never had an issue with ply lining before, so it didn’t occur to me to video the inside as well. I only carried light boxes in the van, so there’s no way I caused that damage, but they’re trying to bill me for it anyway. I’ll update this review once I know the outcome. On top of that, if you book a morning collection, you’re often left waiting while the vehicle gets cleaned. Won’t be using Enterprise again. Update: I’ve already been in touch via your Contact Us page and with your Damage Recovery Team directly. Statement and details sent — waiting on their response. Update 2 (1 week later) after contacting an email given by the contact us, then another given too me by that email I have had no response since just passed along and another charge added to my card today
• LV

  Len Vasiljevs

  Aug 5, 2026
  5.0
  All the staff were very helpful and went the extra mile in providing truly excellent customer service. We actually attended one day early to collect a van we had hired, they courteously advised we were a day early and agreed to have the van ready the following morning for us, although we had booked it for 3pm. They even called for a taxis to take us back home. We live in Australia and were in Huddersfield due to a death of a close family member. The staff were so compassionate and empathic! They were also very patient whilst we were arranging a deposit using overseas credit cards that were glitching. I can't thank the team enough, nor recommend them highly enough! If you're in Huddersfield and require a car or van to be hired, make a call to the Enterprise team on Leeds Road, you won't regret it.
• SK

  Shreya Kachariya

  Jul 18, 2026
  1.0
  I would most certainly never ever recommend this location or any location enterprise it self. I called them to ask for Car availability when I was in Huddersfield. They said yes it is and they suggested that we can book car on the call and not have to pay anything for the booking ans they will hold it. We booked it they shared booking email details So they told me price around £174 or some. Then when the pickup time cane close we got call from them that your car is not ready come little late. We needed it in hurry but then again they called and told they will be another half hour late. They are waiting for someone to return cars etc. then finally after 1.5hr of delay we just went there. Employees seemed like nobody care whatever is happening. One guy started going ahead with the order then he was like of it will be £260 or something with one way fees while the person on the call sent us the booking details and everything with price and drop off location was different then pick up still they priced at £174 something. He asked for more money then I told that why the email says this then they stopped responding and kept on saying one thing that it will be more. I said let me try calling call centre and employee said there is no point in calling them. I ended up not renting from them. It was absolutely horrible service experience.