Enterprise Car & Van Hire - Sittingbourne

Reviews

• DC

  Dorcas Wadzanai Murombe Chivero

  Oct 7, 2026
  5.0
  Very good
• MM

  Maz

  Sep 19, 2026
  5.0
  Thanks great service, friendly staff
• MF

  Mark Fielding

  Sep 11, 2026
  5.0
  Well located and efficiently run branch. The van I rented was ready when I went to pick up and the whole handover each time was conducted in a friendly and efficient manner. Recommended!
• DP

  Daniel Pullen

  Aug 30, 2026
  1.0
  Peugeot boxer van loud in comfortable no headlights working, oil low light flashing brake fluid low warning called miltiple times to change van never did
• JW

  Jack Wratten

  Aug 26, 2026
  1.0
  ** EDIT/AMEND ** £2,250 taken from my card after ONE attempted phone call, followed by almost two weeks of trying to get Enterprise to justify the charge. I am now having to escalate the complaint beyond the teams I have already contacted. I want to be completely clear: I caused a scrape to the vehicle and I have never disputed that. I am willing to pay a fair and properly evidenced amount for the damage I caused. What I strongly dispute is Enterprise taking the FULL £2,250 excess without providing evidence showing that their actual loss amounts to £2,250. Enterprise Sittingbourne called me once. I missed the call. No voicemail was left and no meaningful attempt was made to discuss the charge with me before £2,250 was taken from my card. I subsequently asked for an itemised breakdown, photographs, damage assessment, repair estimate/invoice and an explanation of how £2,250 had been calculated. My formal written complaint was sent on 25th August, including Enterprise Damage Recovery. Having received no response, I chased again on 2nd September. I have now escalated the matter for a third time on 5th September. Despite this, I have still not received a substantive response or the evidence I have repeatedly requested. This is especially disappointing because Enterprise’s own published complaints procedure says it endeavours to provide a response/decision within five working days. That timeframe has passed. The way my complaint has been handled is therefore now part of my complaint itself. £2,250 is an enormous amount of money. We had literally just moved home, which is already an incredibly stressful and expensive process. This charge has now put us into debt and caused additional financial pressure and stress. People hire vans and move themselves partly because they are trying to make moving more affordable rather than spending thousands on other options. What is the point in trying to save money by doing it yourself if relatively minor accidental damage can result in the maximum £2,250 excess being taken and Enterprise then cannot, or will not, provide evidence explaining why? Accidents happen. Customers should absolutely be responsible for damage they cause. But there is a huge difference between paying the reasonable cost associated with putting damage right and simply having the maximum excess taken without being shown how that figure relates to the actual loss. The excess system also leaves a very bad taste after this experience. At the desk you can pay Enterprise additional money to reduce your excess; otherwise you potentially expose yourself to a £2,250 charge. When the maximum excess can then be taken following damage without the customer being promptly provided with evidence supporting that amount, it seriously undermines my confidence in the process. My request is incredibly simple: Show me the evidence that justifies retaining £2,250 of my money. If the damage genuinely resulted in £2,250 of losses, provide the assessment, estimates/invoices and itemised breakdown demonstrating this. If Enterprise cannot substantiate the full £2,250, I expect any amount that cannot be justified to be returned immediately. I have given Enterprise multiple opportunities to resolve this directly. Instead, I have had one missed phone call, no voicemail, £2,250 taken from my card and repeated correspondence seemingly ignored. I am now looking to escalate this beyond Enterprise through the appropriate dispute-resolution process, including the BVRLA if necessary, and I also want Enterprise’s handling of my complaint investigated. I would much rather resolve this directly and update this review to say Enterprise handled the matter properly. Unfortunately, until Enterprise provides the evidence supporting the £2,250 charge and actually responds to my complaint, I cannot recommend Enterprise Sittingbourne. I accept the damage. I accept responsibility. What I do not accept is a £2,250 charge that Enterprise has so far failed to substantiate.