Enterprise Car & Van Hire - Dartford

Reviews

• RP

  ricky potter

  6 days ago
  5.0
  I found enterprise a pleasurable experience and would recommend them to any one renting a car.
• SH

  Sheena Hall-shelton

  Aug 7, 2026
  5.0
  Dartford Branch Very helpful staff, explained everything clearly took their time, asked if we had any questions that they had not covered.
• NW

  Nick White

  Aug 5, 2026
  5.0
  Absolutely amazing from start to finish. Had to extend multiple times and was a very easy process. No hard sell of extras (unlike other car hire company in Dartford that also starts with an E). 100% anytime need a rental will go here
• PT

  Pio Trek

  Jul 7, 2026
  1.0
  • Shocking Customer Service and Complete Disrespect for Customers • Reservation Ignored, No Car, No Help, No Respect • Humiliated, Ignored and Left Without a Vehicle On 7 July 2026, I came to collect a vehicle at 11:30 a.m. My family and I walked approximately 30 minutes to the Dartford branch with our young child, only to be told that there was no vehicle available. I was asked to return at 4:00 p.m., and before leaving I specifically asked the employee to keep my reservation for that time. She agreed. At 12:49 p.m. I called the branch and spoke to another employee, who assured me that a vehicle would definitely be available at 4:00 p.m because another customer is returning the car. Trusting what I had been told, we walked another 30 minutes back to the branch with our child. When we arrived at around 4:15 p.m., we were told there was still no vehicle. The branch manager then claimed that I had cancelled my reservation. This was completely false. I never cancelled it. I was never contacted by phone, email or text message to tell me that my reservation had been cancelled or that no vehicle would be available. Even now, my reservation still appears as active in the Enterprise app. When I asked for proof that my reservation had been cancelled, I requested either a printed cancellation document or the official cancellation confirmation from the system. The manager refused. Instead, she quickly typed a short email while I was standing there. It was not an official cancellation confirmation and did not prove that my reservation had actually been cancelled. What upset me the most was not only the lack of a vehicle, but the manager’s behaviour. She was rude, dismissive and completely unwilling to help. She spoke to me in a condescending way and made me feel as though I was stupid for asking perfectly reasonable questions. Instead of listening, she covered her ears while I was speaking. She ignored my questions, refused to escalate the issue or contact anyone more senior, and treated me as though I simply did not matter. At one point she even started making personal phone calls instead of dealing with my complaint. I was eventually told to leave the branch. As a result of this experience, I lost an entire day. We made two unnecessary 30-minute walks with my young child because I relied on the information given by Enterprise staff. I then had to pay for Uber to reach my destination and another Uber to get home, and I was left without a vehicle for another day. no communication, being refused proof of what the manager claimed had happened, and then being treated with such disrespect. Rather than trying to resolve the situation, the branch manager chose to engage in what appeared to be a personal phone conversation, discussing holidays and travel experiences while my family and I stood at the desk waiting for help. Watching her prioritise a personal conversation over assisting customers was both frustrating and deeply disrespectful. It demonstrated a complete lack of professionalism and concern for the inconvenience we had already experienced. This experience was stressful, humiliating and completely unacceptable. I sincerely hope Enterprise investigates what happened at this branch and ensures that no other customer is treated in this way.
• A

  தியா

  Jul 3, 2026
  1.0
  This was one of the worst customer service experiences I have ever had. I booked a 7-seater vehicle well in advance for June 26–30 at the Enterprise branch in Dartford. I arrived at 8:00 AM on the scheduled pickup day, only to be told to come back later. I returned at midday, then again in the evening, and each time I received the same response. Despite having a confirmed reservation, Enterprise failed to provide the vehicle or even give a realistic update. The staff showed little concern for the inconvenience they caused. There was no apology, no alternative vehicle, no effort to find a solution, and no meaningful communication throughout the day. A confirmed reservation seemed to have no value at all. As a family visiting from the United States, we lost an entire day of our holiday. Our weekend travel plans were completely ruined, hotel time was wasted, and we were left stranded without transportation. If Enterprise cannot honor confirmed reservations, they should not accept them in the first place. This branch demonstrated poor management, unprofessional customer service, and a complete lack of respect for customers' time. I will never use this branch again and would strongly advise others to think twice before booking here.

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