Enterprise Car & Van Hire - Canterbury

Reviews

• HH

  Helen Higson

  Aug 1, 2026
  2.0
  We had an issue with a vehicle we hired and spent two days of the holiday trying to sort out the issue. We were expected to take the vehicle ourselves to sort out the problem. They gave us a replacement vehicle, smaller than the first one. On trying to get compensation, we were completely ignored. The initial phone call advised that the manager would phone us but he never did. Emails and reminders to customer services and to the manager of the Canterbury branch were ignored. One feels that they are of the opinion that if the issue is ignored it will go away. Enterprise is a large company and l would have expected better service and certainly some communication even if they were not going to offer any compensation.
• IC

  Ian (Stable Cat)

  Jul 29, 2026
  5.0
  I’ve used Enterprise before for corporate vehicle hire, but this was my first private rental, and I can honestly say the experience was outstanding. From the moment I arrived, every member of staff was professional, welcoming, and genuinely friendly. They were keen to help, always smiling, and took the time to offer helpful advice and guidance throughout the process. It’s rare these days to receive customer service that feels so genuine, but the team in Canterbury certainly delivered. I was also fortunate enough to receive a complimentary upgrade, which completely exceeded my expectations and was a lovely surprise. However, what really made the experience exceptional wasn’t the vehicle, it was the people. The staff are a real credit to Enterprise and are the reason I’ll happily return in the future. Thank you to everyone at the Canterbury branch. You have an excellent team. Ian L
• SC

  samantha castle

  Jul 29, 2026
  1.0
  The car had undisclosed damage that had been badly repaired under the bumper at the rear that was missed by myself and two other member of staff , couldn't walk around the car properly as car park was so small and busy, then when I sent the car back I have been charged for the damage and called a lier and said I damaged the vehicle, please please everybody make sure you thoroughly check the vehicles completely even on and under the bottom bumpers
• IR

  Ian Robb

  Jul 21, 2026
  1.0
  Booked a van online, turned up and was told that they didn't have any vans available. The three people in front of me had booked cars online and were also told that they had no cars available. The staff didn't seem to really care and told everyone to go to rival hire companies nearby, but unfortunately they closed 10 minutes later and it wasn't possible to get there in time. Seems like it's a waste of time using their online booking system as this car and van hire company doesn't have any cars and vans to actually hire. Have used them in the past but definitely wouldn't go near them again. I would advise to steer clear and use one of the other companies they recommended.
• AM

  Ana Maria

  Jul 21, 2026
  1.0
  I had a very disappointing experience with this branch. On Friday, I was told there were no automatic cars available and that I should come back on Monday. When I arrived on Monday, I discovered that the lady I had spoken to on Friday had never actually booked the car for the Canterbury branch. Instead, she had booked it at the Broadstairs branch, and nobody informed me of this. I only found out after arriving at the branch. Because of this mistake, I had to pay around £150 for taxis to get to work. When I spoke to the employee who failed to make the correct booking, I explained the situation, but she didn’t even apologise. The gentleman at the reception was also extremely rude and dismissive, not only towards me but towards other customers as well. I waited almost two hours to collect my car, during which I was told four different times that it was “a very expensive car.” Eventually, I replied, “Are you giving me a Maserati or something? Why do you keep repeating that it’s an expensive car?” The repeated comments were unnecessary and unprofessional. Overall, the customer service was very poor. Staff need better training, both in communicating respectfully with customers and in carrying out basic booking procedures correctly. Mistakes can happen, but failing to apologise, failing to communicate, and treating customers dismissively is simply not acceptable.

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