Enterprise Car & Van Hire - Hatfield

Reviews

• SS

  Saad

  Jun 12, 2026
  1.0
  I am extremely disappointed with the service provided by this car rental company. We submitted all the required documents more than two weeks before the scheduled collection date and reasonably expected that any verification issues would be identified and communicated well in advance. Instead, on the day we arrived to collect the vehicle, we were informed that our address had not been verified and that the rental could not proceed. This last-minute decision caused significant inconvenience, stress, and disruption to our plans. What makes the situation even more frustrating is that the staff especially Gabriel were entirely unsupportive and showed little interest in helping us find a solution. Rather than taking responsibility for the company's failure to complete the verification process in a timely manner, they simply turned us away without offering any meaningful assistance. The lack of communication, professionalism, and customer care was unacceptable. I deeply regret choosing this company and would strongly advise others to think carefully before relying on their services, especially if they have important travel plans that depend on a rental vehicle.
• SI

  Shafan Ibad

  Jun 12, 2026
  1.0
  I reserved a car via the website, and on the scheduled date of collection, their system gave an error. Despite no fault on my part, I was not provided with a vehicle. There were no apologies or compensation offered, only outright denial. I had my license and all necessary documentation. Additionally, the refund process took over two weeks to complete.
• SG

  Sonja G

  Jun 2, 2026
  5.0
  Rented a car from the Hatfield branch recently and had exceptional service from the team. Definitely recommend them.
• NC

  Nicola Culpeck

  May 23, 2026
  5.0
  Great customer service, speedy delivery of the car. It was clean and had a decent amount of fuel in it. The gentleman who delivered it was very helpful and made the transition of manual to automatic very easy for me.
• SS

  sangita shah

  May 21, 2026
  5.0
  We had a vehicle from enterprise Hatfield as our car had gone in for a repair and I must say the staff were extremely helpful and polite and I would definitely use them again

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