Alamo Car Hire - Inverness Airport

Reviews

• ED

  Estela Trip Diary

  Jun 11, 2026
  1.0
  Semana passada eu aluguei um carro na Alamo, fiz a devolução, tudo certo. Na retirada, a atendente pediu que a caução fosse feita com cartão "físico" e não virtual. Na hora, não me liguei, mas depois achei muito estranho. Desde a devolução, na última semana, tem passado diversas tentativas de crédito no meu cartão em nome da Enterprise (as duas empresas são o mesmo quiosque). Graças a Deus meu banco bloqueou todas e já tomei as devidas providências, mas que absurdo é esse? Clonaram/hackearam meu cartão para passar compras online sem a menor justificativa? Não recebi nenhum email ou nota fiscal sobre dano ou multa. Tenho toda a documentação da entrega do carro em ordem, como fotos e vídeos, e se eu tomei alguma multa, eu quero a prova, não cobranças infinitas em valores que variam de 50 a 200 libras, nunca vi um absurdo tão grande numa cia de aluguel de automóvel, e na Escócia, eu que sou do Brasil e espero que tudo seja correto e ético. Passem longe desse lugar e não coloquem o cartão na maquininha.
• AC

  Alan Costa

  Jun 10, 2026
  5.0
  Had a great experience with Alamo in Inverness in June 26. Picked up a little Fiat 500 on arrival, car was clean and ran well for the 500+ miles we had it but sadly 4 days in it became apparent there was what we thought was a slow puncture. Assuming this had been understandably overlooked on inspection, we took it back to the airport office to report it. The gentleman we dealt with was super friendly and wasted zero time in sourcing us another vehicle (we actually wanted to keep the little Fiat but they couldn’t inspect and change the tyre the same day). 30 minutes later we were off again having been told if the apparent slow puncture was a nail or something, we’d be liable as we didn’t take out the cover to protect against this. Fair enough. On returning the replacement vehicle (a Vauxhall Mokka), we were greeted by the same gentleman that had sorted out our replacement car. Same great nature, smiling, super friendly and professional (not always the case at most car rental offices). He informed us the tyre issue had been a slightly bent valve that was bleeding air. As we had returned that particular car with only half a tank, he waived any fuel refill charges for the trouble of us having to bring it back. I’ve hired a few cars on holiday and had issues twice before. This was a great, pain-free experience. I wish I could name-drop the guy who helped us but I never got his name.
• AW

  Andrew White

  Jun 9, 2026
  5.0
  Very efficient service, friendly and helpful staff. Car was in perfect condition and did well. Can recommend 👌
• AP

  Arlene Patterson

  Jun 1, 2026
  1.0
  Actually this place was ok.
• KS

  Kabi S

  Apr 11, 2026
  1.0
  Charged me an extra full day for arriving 20 minutes past return time. Even though I called their customer service and told them. The customer service member on the phone said they made a note and it should be okay. Shady practice on how they handled the return. I'd advice trying a different rental service all together.

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