Island Tyres - Team Protyre

Reviews

• PW

  Penny Watts

  6 days ago
  5.0
  The guys on reception are so polite and helpful. My MOT was done quickly and efficiently. It was a better price than many. I would absolutely recommend .
• AA

  Aladdin Alswaifi

  Jun 15, 2026
  1.0
  "Disgraceful Service, Wasted Journey, and Zero Accountability – Avoid ProTyre Isle of Wight" I booked an MOT online for 4:45 PM today. The booking system accepted my appointment and took my money without any issue. I arrived 20 minutes early, only to be told there was a "system fault" causing a double booking and that my slot had been given to someone else. What made this experience truly unacceptable was not just the error itself, but the complete lack of effort to resolve it: They claimed to have called me — once. The phone rang a couple of times and was never answered. I called back approximately 10 times. Not a single call was answered. No text message, no email, no second attempt to contact me — nothing. I drove 24 miles in total for an appointment that should never have been confirmed without availability. My money was taken by their system despite the slot not being available. When I raised my concerns, the receptionist was rude, dismissive, and arrogant, offering nothing but "we tried to call you" — as if one unanswered call absolves them of all responsibility. This is not a minor inconvenience. This is a failure of their booking system, their communication, their customer service, and their basic professional conduct. I would strongly advise anyone on the Isle of Wight to avoid ProTyre and take their vehicle — and their money — elsewhere
• LJ

  Lynn Jefferson

  Jun 4, 2026
  5.0
  Very helpful and polite
• SS

  Sissy

  May 2, 2026
  5.0
  They are very quick, polite, friendly, helpful and just such lovely people. Thank you x
• JH

  Jonathan Hunt

  Apr 18, 2026
  1.0
  1 star is generous. Diagnosed an issue which 2 other garages didn’t the day before. Spent £400 to have parts replaced - accepted it could have been that and paid for work to be done, however they blamed parts being delayed as to why they couldn’t inspect the vechile and then when I called back the following day with the issue still there told me it was something else and they could fix it and would get back to me, I called 4 days later and was told someone would call me back and then again 3 days later the same response. Ive taken the work somewhere else as the level of customer service is below satisfactory and looking at reviews in not the only person who has these kind of issues. There are alternative companies locally who can do the same job without you having to chase them

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