Best Autocentres Ltd

Reviews

• LE

  Lee Eldrett

  Oct 8, 2026
  1.0
  USELESS! Made an online appointment for 12:00 today for two new tyres for my work van. I arrived at 11:45am and booked in. I was told to wait and assumed I would be doing so until 12:00 (I.e. when my appointment was). At 12:30pm I had still not been seen. I went to the front of the building and no one was in the workshop and the staff were all just sat talking in the reception area. I left the having wasted an hour and a half of my working day. My question to Best is why do you have an online booking system when you don’t honour your appointment commitment? For all the staff at Eastleigh know, I’m still sat waiting (and no one has called to ask where I am!)
• HH

  Hayden

  Oct 2, 2026
  5.0
  Always nerve wracking going to a new garage but extremely happy with quality and workmanship. Allowed me to drop off the night before to save battling Eastleigh traffic, was booked in for new tyres, break pads and LED headlight change. Got a call 0900 to say that the pads were well within their life range and had plenty left on them not only saving me a chunk of money but time too! They easily could’ve changed and charged me. Exactly the kind of honesty you would hope for Will now be my regular garage 👍
• KK

  Kate

  Sep 29, 2026
  2.0
  Terrible customer service for my partners car. The goalpost was constantly moved, and the “problem” kept changing depending on which day of the week they looked at it. Over £600 later and the problem still hasn’t been fixed. Every time he was told it was fixed, it wasn’t and another problem came up. We are taking it to a more credible garage and they have already been much better than these guys have the past week after we explained the lack of care and consideration we have experienced - aswell as the inconvenience for not having the vehicle for such a long time!
• WC

  william cooke

  Sep 29, 2026
  1.0
  I would strongly advise anyone considering using Best Autos Centre in Eastleigh to think carefully before letting them work on your car. I originally took my car in because I was having problems with the coolant system. After carrying out diagnostics, I was told that the coolant hose was leaking and needed replacing. I was charged over £500 for the repair, plus a £90 diagnostic fee. I paid this after being told the problem had been fixed and that the car was running fine. However, within around 10 minutes of collecting the car, the problem started again and, on top of that, my engine management light came on. This light had NEVER been on before the car went into their garage. I returned the car and was then told the problem was the expansion tank cap. They replaced that, took the car for a test drive and again told me everything was running as it should. I was also told that the engine management light was now due to a faulty O2 sensor. Things became even more frustrating when I was initially quoted £114 over the phone to fix these “new issues”. When I called again and spoke to someone else, the price suddenly changed to £85, which I eventually agreed to pay. I then called for another update and was told that, after another test drive, the ORIGINAL problem was STILL happening. They are now saying they suspect the head gasket — despite the fact that I was previously told the head gasket test carried out when they originally diagnosed the car had passed. So after paying over £590 based on their original diagnosis and being told the car was repaired and running correctly, I am now back at square one with the same original problem, an engine management light that wasn’t there before, and a suggestion that it could now be the head gasket. What makes the whole experience even worse is the lack of transparency. I was not given a receipt for the new part they say they ordered for the hose, I wasn’t shown or given the old part, and I wasn’t provided with photographs showing the repair. I have essentially been expected to take their word for what was diagnosed, replaced and repaired. The changing prices, repeated assurances that the car was fixed when it clearly wasn’t, and the fact that the original fault remains after spending nearly £600 have completely destroyed my confidence in this garage. I have now reported my experience to Trading Standards. Based purely on my own experience, I would not recommend Best Autos Centre Eastleigh and would not allow them to work on my car again. If you do choose to use them, I would strongly suggest getting everything — diagnosis, parts, labour, prices and evidence of the fault — in writing before agreeing to any work.
• AF

  Angela Fittock

  Sep 29, 2026
  1.0
  Avoid at all costs. Car has got more issues than when it went in. Overcharging and re charging for the same issue that is still ongoing. Car has come out with the same issue that was meant to be fixed plus more. I would not recommend this garage. They charge and then tell you there is another problem and keep charging until they say they can't fix the issue. Really bad customer care when complaining .