Enterprise Car & Van Hire - Gloucester

Reviews

• SB

  Sophie Bryant

  May 16, 2026
  5.0
  Title: Saved me after being rejected elsewhere — amazing, fair service! "I had a terrible experience with another big rental company (Europcar) who refused to give me a car just because they do strict credit checks — even though I had a valid licence, official Government ID, and all my documents. They mark your file and treat you unfairly, even though renting a car is NOT a loan! I came to Enterprise and they were absolutely brilliant from start to finish. Unlike other companies, Enterprise only checked my ID and address — they did NOT do a silly credit check, they did NOT mark my file, and they treated me like a genuine customer, not a number on a computer. I showed them my driving licence and my official DWP/PIP award letter as proof of address, and it was accepted straight away. I hired a Ford Puma — it was brand new, lovely to drive, and perfect for me. The best part? The deposit hold was only £200–£250 (other companies hold £750+ which is impossible when you live on benefits or have health issues). I was also able to easily extend my hire by 4 extra days with NO hassle, NO extra checks, and just a small extra payment. The staff were kind, patient, and understood exactly why I came to them after the other place let me down. They made everything calm and easy, which is so important for me as I suffer from severe pain and anxiety. They didn’t pressure me to buy extra insurance or anything I didn’t need. If you have been turned down elsewhere, or you hate big deposits or unfair credit checks — GO TO ENTERPRISE. They are fair, honest, and actually care about their customers. You saved me when I was stuck. 100% recommend."
• NS

  Neville Smurthwaite

  May 16, 2026
  5.0
  Great professional service from the Gloucester team as usual. Zoe and Jess were excellent and a credit to Enterprise. Totally professional and charming from start to finish. In addition the price for my 7 day rental (Large SUV) couldn't be beaten. I have used Gloucester Enterprise on several occasions and their high standards are maintained. I wouldn't go anywhere else.
• IL

  Ian Lazell

  May 16, 2026
  3.0
  The van I hired for the day was in good condition and no issues but I was extremely disappointed I was not allowed to leave my car in the carpark for the day whilst using the van. Instead I had to park on the road in an industrial estate. For this reason I will look at other companies who will allow customer parking during day hire
• AK

  Awal Khan

  May 15, 2026
  1.0
  Worst place do not try it and Don’t ever trust what they said, they say one the but doing others, after. It’s been a months waiting for refund but stil not receiving it
• TS

  Trudi Setchell

  May 9, 2026
  5.0
  Jess at the Gloucester branch was very helpful and asked me if I'd like to drop the cat off at my closest branch, nothing my home address. I didn't realise this was an option so was very grateful to be informed. The car was immaculate and I felt very well informed about it's features - Jess even helped me pair phone. The man who accepted the return of the car at the Cheltenham branch was equally polite. Great customer service!

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