SIXT Rent a Car - Glasgow City Centre/Central Station

Reviews

• MS

  M S

  Oct 2, 2026
  5.0
  Dominic is an excellent employee — very friendly, professional, and helpful. He made the whole experience smooth and easy. Great service and highly recommended!
• MC

  Marco Tulio Naves de Carvalho

  Sep 24, 2026
  1.0
  This was one of the worst experiences I’ve ever had with a car rental agency. We rented an XC90—a high-value vehicle—in Glasgow for a trip across the UK. In Liverpool, we suffered a completely flat tire—something that should have been simple to resolve. However, Sixt failed to fix the problem. I had to wait until the next day for a solution, accompanied by my family, including my 87-year-old father who uses a wheelchair. After receiving no response from Sixt—even after spending hours on the phone with customer service—I had the tire fixed myself and continued the trip, following instructions given over the phone. During those two days stranded in Liverpool due to a simple flat tire, I personally covered all the costs: a new tire, an extra night at a hotel in Liverpool, and various other expenses. Upon returning home, I spoke with a representative (I have the email record) who confirmed that Sixt would reimburse me for the expenses and apologized for the inconvenience. To my surprise, three months and many emails later, nothing has happened. Total silence from Sixt. It is more than just disrespectful; Sixt is being dishonest. This is certainly not the behavior expected from a company of this size that claims to be the best.
• MG

  Michael Gallotta

  Sep 20, 2026
  1.0
  Con arists. They billed 1.6k GBP for the smallest of minor scratches. Had the car for less than 24 hours, took the utmost care. They claimed 3 separate scratches that were between 5 and 10 cm. The car already had minor cosmetic damage listed on the rental agreement when I picked it up. Before I had the chance to appeal, they billed my credit card for the full amount. Months later, it's finally been resolved through my insurance. Trust me, it's not worth it. I will never rent a car from this company again.
• AB

  ARUN BANERJEE

  Sep 19, 2026
  5.0
  Conveniently located garage in the city. Dominic was very helpful.
• AS

  Arturs Silkans

  Aug 31, 2026
  3.0
  One thing I really appreciated was that, for budget reasons, I had originally booked a car with a manual transmission, but I received a car with an automatic transmission instead. This was a pleasant surprise and made the driving experience more comfortable. However, I was extremely disappointed and unpleasantly surprised by what happened after I returned the car. SIXT sent me photos of several scratches and a form asking me to explain how the damage had occurred, giving the impression that these damages may have been caused during my rental. What makes this particularly disappointing is that the scratches were quite large and clearly visible. They were not minor marks that could easily go unnoticed. In my opinion, SIXT could hardly have been unaware of them when the vehicle was inspected and rented out. Fortunately, I had carefully taken photos and videos of the entire car before driving away. These clearly showed that the scratches in question were already present when I received the vehicle. I therefore had to spend my own time explaining and proving that I was not responsible for damage that had existed before my rental. Even more disappointing was the lack of follow-up from SIXT. After providing the evidence, I never received a proper response — not even an apology or a simple confirmation that the matter had been resolved and the claim closed. In my opinion, this is not an acceptable way to treat a customer. It is especially frustrating when the customer has to prove that they are not responsible for clearly visible, pre-existing damage. Overall: the rental experience itself was good, and receiving an automatic car instead of the manual I had booked was a pleasant surprise. However, the situation with the alleged damage significantly ruined my overall impression of SIXT. A very poor move on SIXT's part. I strongly recommend that anyone renting a car take detailed photos and videos of the entire vehicle and all existing damage before driving away. In my case, that documentation was what protected me from being held responsible for damage I did not cause.

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