Enterprise Car & Van Hire - Dunfermline

Reviews

• DS

  david Scott

  Oct 3, 2026
  5.0
  Dunfermline location, Staff very helpful, courteous and professional. Vehicle in excellent condition
• IA

  Ian Anderson

  Sep 29, 2026
  4.0
  Very good car hire but 2 hours late in getting it ready. Was told that it would be 2 hours later to return it, but return car email didn’t give those 2 hours!! Everything else was O. K.
• GK

  Gabrysia Kamińska

  Sep 27, 2026
  5.0
  Polecam 👌
• SS

  Sue

  Sep 11, 2026
  5.0
  The service was excellent, no nasty surprises when you turn up, excellent communication, and understanding when circumstances outside my control meant I was late back and they were due to close, but they allowed me more time. Great value for money too. A good experience all round 👏
• MK

  Martin Keatings

  Sep 4, 2026
  5.0
  Original review (three weeks prior): Excellent service, as usual. Update (1 October 2026): I found myself in something of a predicament today. I had a van on hire and had travelled abroad for the day, only to come down with a bad cough and be informed by the airline that I would not be permitted to fly this morning until I had taken a COVID-19 test. To compound matters, I had no access to my bank account and so could not transfer the funds needed to extend the hire. I telephoned the branch today, the very day the van was due to be returned. The young lady who took my call dealt with the matter immediately and consulted the manager, who authorised an extension until tomorrow, with payment for the additional day to be settled on my return. I began that call embarrassed and with little hope of resolving the situation; I ended it less than five minutes later with a great sigh of relief. I must also mention the van I currently have, as this is another area in which the branch excelled. I had specifically requested an automatic van that ran on conventional fuel rather than electricity, as there were no charging points where I was going, and the staff went to the trouble of obtaining this van from Leith for me. I will admit to a moment of considerable alarm on discovering that, in the thirty minutes between passing Tesco on my way to collect the van and returning there to refuel, the price of diesel had risen from £1.85 to £1.99 per litre. That, however, is hardly the branch's doing, and the fact remains that this team went out of their way to source precisely the vehicle I needed: an automatic with a combustion engine. I am now campaigning for chargers in that area O.o I'm talking to you Highland Council! Things did get off to a somewhat shaky start with this branch with my first hire, owing to a system error. However, in order to rectify the error, they brought in their regional manager, who telephoned me personally. I greatly appreciated this, as I never judge a person by their mistakes, only by their willingness to put them right. They turned an issue into a positive and demonstrated a clear willingness to get things right. Nobody gets everything right first time – we are all only human – but at no point in my dealings with the Dunfermline team have I felt that they were unwilling to hold their hands up to a problem and deal with it. That is a work ethic which is sadly lacking in the modern day. It speaks to strong leadership within the branch, and to an excellent team who take charge of customers' issues, accept ownership of them, acknowledge where things have gone wrong and move immediately to resolve them. That deserves to be noted and commended. I shall put this bluntly. I have hired vehicles throughout the Central Belt, both from other providers and from other Enterprise branches, and the team at Enterprise Dunfermline are, thus far, the only ones who go the extra mile to keep their customers happy. In the current climate, when retailers everywhere are under enormous pressure, this particular branch stands out as one of the very few places where I have felt like a customer rather than a number. That is sincerely appreciated. It is for this reason that I am amending my review and, on my return to Scotland, will be emailing Enterprise's head office to recognise the team and commend them for their work ethic. Thank you all. With my own car off the road, you have come to my rescue on more than a few occasions. Five stars.

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