Enterprise Car & Van Hire - Eastbourne

Reviews

• PH

  Patricia Heywood

  5 days ago
  5.0
  Great customer service and great rental car.
• JC

  Jeanette Carr

  Aug 4, 2026
  5.0
  Excellent experience, very polite and helpful.
• MS

  Marty Shore

  Aug 4, 2026
  5.0
  Great customer service. Vehicles in excellent condition and always clean when you pick them up. Staff really friendly and helpful.
• AC

  andrew cordery

  Jul 31, 2026
  5.0
  We use enterprise as a partner through my work Contacted the Eastbourne branch directly and spoke to Jodie Great price quoted and was flexible to my needs Picked van up following day, took out the extra ins cover and was away, really simple and easy Dropping off, same experience, looked after and deposit refunded, no negative comment to make, really happy with my dealing with them
• MG

  Merve GÜRBÜZ

  Jul 27, 2026
  1.0
  We rented a 2025 model Peugeot 3008 from the Eastbourne branch on July 25, 2026, at 1:00 PM. We also purchased extra insurance. Around 2:00 PM, we drove to Lewes, but after parking, we were unable to start the car. After much effort and a phone call to the branch, the car started, and we returned to Eastbourne. We encountered the same problem at the Harbour and called roadside assistance (AA). They identified an issue with the key and managed to start the car. However, because of the long wait, I missed work and lost a day's wages. We returned home and parked the car; ten minutes later, when I went to retrieve something from inside, the door wouldn't open, so we had to use the manual key on the passenger side. I managed to open the doors after some struggle. The real trouble, however, was waking up at 2:20 AM to the sound of a blaring alarm. We were completely unable to stop it. The alarm went off every seven minutes and continued for about an hour. Roadside assistance said they couldn't arrive until morning, so we endured a night of immense distress and stress. All our neighbors were woken up and disturbed; we were utterly embarrassed in front of everyone. We waited until morning, and at 8:00 AM, roadside assistance (AA) arrived; we then returned the car to the company. We suffered both financial and emotional hardship because we had planned to drive to Bath for my spouse's birthday. We couldn't go due to the breakdown, even though we had already paid for the hotel reservation; we also had to cancel restaurant bookings and all our sightseeing plans. I absolutely do not recommend this company and intend to file complaints everywhere. I couldn't celebrate my spouse's special day, I was humiliated in front of my neighbors, and I couldn't get my work done. It was a losing situation for me in every respect. The cause of all these problems is this company, which failed to do its job properly. Above all, they need to prioritize the health and safety of their customers. Experiencing these issues in a remote location during a long journey would have been truly distressing.