Enterprise Car & Van Hire - Eastbourne

Reviews

• CM

  Chris Marshall

  2 days ago
  5.0
  Enterprise staff were curtious and polite and good hire experience
• TD

  Teresa Done

  Sep 19, 2026
  4.0
  A good. choice of car, and the staff were very responsive and friendly. Would be very happy to them use again.
• JP

  J p

  Sep 15, 2026
  5.0
  Great place. Efficient and friendly staff. Jodie was especially helpful and explained everything thoroughly.
• SS

  Sarah Smart

  Sep 13, 2026
  5.0
  Katie and her team are absolutely incredible service by far is the best I have received
• MM

  Mals

  Sep 7, 2026
  1.0
  When I collected the vehicle from Enterprise, the staff member who assisted me did not explain that once the additional cover had been added, it could not subsequently be cancelled otherwise i would not have agreed to it. I was informed that the cover was charged on a daily basis at £8.50 per day and that, if I agreed to take the cover for one week, someone from the branch would contact me to obtain my authorisation for any further period. I was specifically led to understand that if I did not wish to continue with the cover, no further payment would be taken. The initial payment for one week was taken on the day I collected the vehicle. However, I did not receive a call from Enterprise one week later. Instead, I contacted the branch myself on 31 July to extend the cover until 7 August. After 7 August, I did not wish to extend the cover any further, so I did not contact Enterprise again. Furthermore, no member of staff contacted me to clarify whether I wished to continue the cover or to obtain authorisation for the following week, which would have been from 8 August to 14 August. The only time I was contacted by Enterprise after this was when I was contacted regarding the return of the vehicle. At no point was I contacted to confirm whether I wanted to continue the additional cover or to authorise any further payment.Kindly check the phone records. I was therefore extremely surprised to discover that, after I had returned the vehicle, £73.92 was suddenly taken from my bank account for a period of cover that I did not authorise. I consider this to be unfair and unacceptable. The staff member who dealt with me when I collected the vehicle did not clearly explain the terms and conditions relating to the additional cover. Instead, I was told that it was £8.50 per day and was asked to sign the agreement. I was also reassured that payment would initially only be taken for one week and that any continuation would require my authorisation. I did not receive any communication from Enterprise requesting authorisation or confirming that the cover would continue beyond 7 August. Had I been informed that the cover would automatically continue and that I would remain liable for further charges unless I specifically cancelled it, I would have made this clear at the time. This situation has resulted from a lack of clear communication and, in my view, misleading information provided when I collected the vehicle. If the terms were not properly explained by the member of staff, this raises concerns about whether staff are receiving adequate training to ensure customers fully understand the products they are purchasing. I therefore request a full refund of the £73.92 payment, as I did not authorise the additional period of cover for which this charge has been taken. The branch manager said she cant do anything herself so she will forward it to relevant people. I sent in a formal complaint 2 weeks ago and haven't received a response yet.