Alamo Car Hire - London Stansted Airport

Reviews

• HA

  Heena Afzal

  4 days ago
  1.0
  Although Alamo may offer competitive prices for car rentals, the level of customer service I experienced at London Stansted Airport was extremely disappointing. After this experience, I would personally rather pay more for a company that values customer support and clear communication. I had booked a premium vehicle and have previously used Alamo several times at different airports without any issues. However, upon arrival at Stansted, I was informed that I could not collect the car because of the type of card I presented. The terms and conditions only stated that a credit card was required, without clearly explaining the specific requirements or limitations. The wording was misleading and lacked important clarification. What made the situation even more stressful was that I was travelling with three children, and despite the circumstances, no genuine effort was made to assist us or find an alternative solution. Being left stranded at the airport with a family after a long journey is not the level of service I expected from an international rental company. As a returning customer, I expected far better communication, professionalism, and customer care. Unfortunately, the overall handling of the situation showed very little flexibility or understanding. I sincerely hope Alamo reviews both its policies and the way customers are treated in situations like this, so that others do not have to go through the same experience.
• LV

  L V

  May 18, 2026
  1.0
  Be very careful, this is a scam!! They want to borrow your credit card to pay for the rental, but they keep taking money from your account for many months after the rental. I recommend canceling the card afterwards. When you want to get a refund, they refuse to communicate.
• SK

  Saulė Gabija Kliukaitė

  May 18, 2026
  5.0
  Had a great experience renting a car here. The staff were friendly, didn't have to wait long and didn't have any issues with them. Also, really liked that they use damage evaluator to keep track of any damages to the car. Thank you! :)
• JR

  Joseph Alexandré Rothschild

  May 14, 2026
  5.0
  I had a great experience with my vehicle, rental paperwork, and the staff - especially Ryan who issued the vehicle to me and Jazmin who assisted me in the return of the vehicle. My only issue is they seem to be more expensive then other rental companies (ie Avis). Also, I wanted the vehicle for a long stay 90days but were unable to rent longer then 28days at a time. Also their customer service I had to call once and that was also a very easy and great experience, very helpful.
• UG

  Umut G

  May 13, 2026
  1.0
  UNBELIEVABLE: Alamo Stansted's Reckless Tyre Claim on a 9-Seater Van Ruined My Credit Score and Mortgage Plans! This is a warning about the utterly reckless and non-empathetic service at Alamo Car Rental (Stansted Airport), which operates alongside Enterprise. I was hit with an unjust £250 charge for an utterly absurd claim: "TREAD MELTED" on both rear tyres of a Ford Tourneo 9-seater van (RA #2HFCVR). I drove this vehicle for one day under normal conditions. As if I rented a sports car and was drifting—unbelievable that they would even file such a ridiculous claim on a heavy people-carrier! The only thing that saved me from a total financial nightmare was my last-minute decision to purchase an upgraded insurance policy, which prevented a minimum excess charge of at least £2,500. Thank God I did that, it truly saved me from a disaster. However, the company's reckless process still caused devastating financial harm. They took the unexpected £250 from my credit card account. As I wasn't expecting this payment to come out from my credit card account, the resulting shortfall led to me being charged interest plus a missing payment fee. This action has severely affected my credit score very badly, just before applying for a mortgage. Furthermore, I have detailed videos from before and after the rental. While these videos capture the bodywork and interior, I did not film the tyres. I have rented 50+ cars in my life and have never once filmed the tyres—who checks the tyres? It is completely unreasonable for the company to expect this level of detail to disprove an absurd claim they themselves cannot substantiate. This company is reckless and can't empathize with people or understand the devastating financial consequences their actions could lead to. They pursued an absurd, groundless claim and their billing process has directly jeopardized my ability to secure a home loan. Avoid Alamo Stansted at all costs.

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