Enterprise Car & Van Hire - Chelmsford

Reviews

• DK

  Dave King

  Sep 24, 2026
  5.0
  Enterprise car hire were very professional and fast and efficient in arranging a hire car to suit our needs. Very reasonable hire costs and a car was available in next to no time. Can highly recommend and very personable. Thankyou
• SS

  S Slater

  Sep 19, 2026
  5.0
  Great service car delivered! Thank you
• AS

  Alex Stile

  Sep 16, 2026
  4.0
  The guys were really helpful and patient, as I find certain car seats not good for my back. When I had to update my hire, it was really easy. All in all a stress free hire service.
• BG

  Barrie Gage

  Sep 9, 2026
  4.0
  We arrived early, they had a upgraded car ready for us. The service we received was excellent
• AJ

  Aj J

  Aug 17, 2026
  1.0
  Very disappointed with Enterprise – disputed charges and further money taken I am extremely disappointed with my experience with Enterprise. I was charged £140 in administration fees relating to Dart Charge penalties. The important point is that Dart Charge subsequently cancelled the penalty element, with the normal road toll remaining payable and settled. I disputed Enterprise’s administration charges and asked them not to take any further money while the matter was being investigated. Despite this, Enterprise subsequently took another £70, bringing the amount I am currently disputing to £210. What concerns me most is not simply the amount of money. It is the way the charges have been handled. I have repeatedly asked Enterprise to explain the contractual basis for these charges and, in particular, why they believed they were entitled to take the additional £70 after I had expressly told them that the charges were disputed and that no further payment should be taken. I have now formally requested a full breakdown of the £210, the relevant contractual clauses, the basis for the £35 administration fees, details of the administrative work allegedly carried out, and the authority relied upon for taking the additional £70. My advice to other customers: check your bank statements carefully after renting from Enterprise and don’t simply assume that every additional charge they take is something you have to accept. I gave Enterprise the opportunity to resolve this reasonably. I am now waiting for them to properly justify the charges or refund the £210. This has been a very disappointing experience and, based on how this dispute has been handled, I would think very carefully before using Enterprise again.

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