Enterprise Car & Van Hire - Giffnock

Reviews

• AO

  Anthony Odonnell

  6 days ago
  5.0
  First class service as usual, always there for the customer. Giffnock branch.
• AD

  Angela Doherty

  Oct 3, 2026
  1.0
  I went online and booked a mini bus for the September weekend. Full payment was taken. Called around 1 hour afterward to advise that no mini bus was available apart from in Aberdeen. I explained that I would need the money back into my account to allow me to pay for a minibus from another provider. Insured I would have the money back the same day. I asked if any would be available tomorrow morning. I was told he would get back to me. 10 days later I still have not received a phone call or my money back. I have paid for a minibus hire I never received and still no money. Poor customer service. Now told 10 working days. Disappointed and angry that this has happened. Customer service reply is I will have to wait. Nothing can be done.
• MA

  Minaz Aggarwal

  Sep 23, 2026
  2.0
  Disappointing post-rental customer service and communication The actual car rental from Enterprise Giffnock was fine. Unfortunately, my experience dealing with a billing issue afterwards was extremely frustrating. I was incorrectly charged for fuel even though the rental documentation recorded the vehicle as FULL at both pickup and return. I contacted the Giffnock branch to resolve this and ended up calling them 11 times over five weeks. Each time I spoke to a different member of staff and received a different, vague update — for example, that a manager needed to look into it, that a refund had been issued, or that someone would email me with an update. Despite repeatedly being told that the matter was being dealt with, I did not receive a clear or reliable explanation of what was actually happening. After five weeks, I responded to an email from Enterprise. Its automatic reply provided the Enterprise customer service number, which I then called. This resulted in a formal complaint being registered, and the issue was resolved within a couple of days. That contrast was particularly disappointing. I had spent five weeks and made 11 calls trying to get the matter resolved through the branch, while the formal customer-service route dealt with it very quickly. I don’t expect mistakes never to happen. What I do expect is accurate communication, clear ownership and reliable updates. If a refund has been issued, I should be able to trust that information. If a manager is still investigating, I should be told that clearly. Instead, I repeatedly received vague or inaccurate updates from different staff members. The billing issue was ultimately resolved, and I appreciate that Enterprise eventually put it right. However, having to make 11 calls over five weeks to get meaningful progress is not an acceptable customer-service experience. If you’re renting from this branch, I would recommend keeping your rental documentation, checking the fuel level and final invoice carefully, and retaining all correspondence. If an issue isn’t progressing through the branch, use Enterprise’s customer-service/complaints route directly. The rental itself was fine. The post-rental communication and handling of the billing issue were not.
• MD

  Martin Davies

  Sep 22, 2026
  5.0
  Super helpful staff. Quick and efficient pickup. Clean car. Great location out of central Glasgow
• SD

  Stuart Dunn

  Sep 14, 2026
  1.0
  Car was filthy inside when I received it (dropped off without a chance to check it with the driver) hadn't been cleaned, passenger seat was heavily stained, had to take the car to the garage on 3 separate occasions to pump up the tyres (rear driver side constantly going down) handed car back with only 32 miles less than it was handed over with (received with 71 miles until empty and handed back with 39 miles until empty) and was charged over £27 which is shocking! No offer of being reimbursed for the hassle and cost of the slow puncture but was offered a free upgrade next time I hire with you, which is of no interest to me. For a company the size of Enterprise the whole episode left a horrible impression.

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