Enterprise Car & Van Hire - Barnet

Reviews

• BR

  Beth Ritchie

  Mar 25, 2026
  1.0
  Booked a van weeks in advance (and paid upfront), and they have cancelled the day before as they "don't have the van available" (even though it's still available to book on their website), with no offer to help resolve the issue. All other enterprise locations were asking for more money, which nobody has offered to compensate in spite of this being entirely their fault. Desperate, we tried another Enterprise location - they also took our money before immediately calling to cancel. We are now left with very limited and expensive last minute options, when we are now already out the cost of two vehicles which they are yet to refund, not to mention the logistical nightmare this has caused and the financial losses incurred in other areas since we now likely have to completely change our plans. Customer services have done absolutely nothing. Absolutely unacceptable.
• DM

  Daniel Murray

  Mar 25, 2026
  1.0
  Cancelled my booking just over 24 hours before I collected the van, was a pick up in one location drop off in another. I would be charged cancelling with this lack of notice period, booked weeks ago and had no issue accepting the booking. Rather than support us have just told us to rebook through another branch all of whom are quoting >100 pounds more for the booking. If a booking cannot be met do not allow customers to select the option online. - followed the response below and it got me nowhere, response within 5 working days which is past the time of the booking
• KQ

  kmode13 q

  Mar 24, 2026
  3.0
  Overall, I had a good experience with Enterprise. The staff were friendly, the car was in good condition, and everything else went smoothly. However, I was disappointed with the pick-up and drop-off service. The website says it’s available within 10 miles of the branch, which is one of the reasons I chose it. But in reality, it only applies to certain postcodes. This isn’t mentioned anywhere when booking. Because of this, I had to get an Uber back, which cost me extra and was inconvenient. I think this should be made clear on the website so customers know what to expect. Apart from that, the service was good overall, but this issue let it down.
• RR

  Ron

  Mar 16, 2026
  5.0
  Easy online booking and check in process. Friendly and efficient staff. Pick up and return both done within minutes. No hanging around. Lovely car, didn't want to give it back really.
• MF

  marwan farhat

  Feb 21, 2026
  5.0
  I had a very good experience with Enterprise Rent-A-Car. The service was smooth, efficient, and very professional from start to finish. The Volvo XC90 was in excellent condition and everything was handled quickly and clearly. Special thanks to the staff member who handed over the car—very friendly, helpful, and made the whole process easy. Highly recommended, and I will definitely use their services again.

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