SIXT Car Hire - Edinburgh Airport (EDI)

Reviews

• PT

  Paolo Tomasi

  1 day ago
  2.0
  While the lady at reception was nice and pleasant, and the car was fine, the return of the car was a nightmare. Early in the morning the parking is not staffed by Sixt, and the hut in the parking only has two boxes for key pick up, but not for returns if you arrive after hours. No number to contact, no info, no help. Only the chat in the app, which was unhelpful. I discovered later that there appears to be a separate return area, possibly with another hut, but there is no information about this where you pick up the keys and the car on arrival at the airport. Never seen such an unhelpful arrangement in decades of car rentals.
• MG

  Martin Geir

  Aug 14, 2026
  5.0
  Problemlose Abholung und Rückgabe. Hatte ein Auto Kategorie Skoda bestellt und einen BMW 330e bekommen. Leider etwas kleiner Kofferraum aber sonst ein sehr exquisites Auto. Dann kam der Reifenschaden: Eine Stunde von unserer Unterkunft entfernt keine Luft mehr in einem Reifen. Reifen Notfallset ist - warum auch immer - aus dem Auto entfernt worden, sonst wären wir noch zum Haus gekommen. Hotline dauerte über eine halbe Stunde (war am Abend) bis sie abhoben, aber ab da wurde alles getan um uns zu helfen. Zum Schluss wurden wir mit einem Taxi zu unserem Haus gebracht und am nächsten Morgen wieder zum inzwischen reparierten Auto gebracht. Für dieses Gefühl, dass man sich voll auf die Helfer verlassen kann gibts die 5 Sterne. Habe mein nächstes Auto schon wieder bei Sixt gebucht.
• BL

  Boris Lux

  Aug 9, 2026
  4.0
  Online Buchung und auch online Übergabe dank Quick-Check-in und Schlüsselbox! Ich war dennoch kurz am Schalter, um nach dem genauen Stellplatz des Wagens zu fragen. Mir wurde freundlich auf einem Zettel notiert, wo das Auto steht und welche Schlüsselbox ich verwenden soll – wirklich sehr nett und hilfsbereit. ​Wir hatten einen Audi Q5 (Benziner) von Sixt. Da wir mit fünf Gepäckstücken unterwegs waren, musste ich vorab über den online Chat-Assistenten über die App eine Fahrzeugklasse höher buchen. Das Platzangebot war gut: Es passten problemlos drei mittlere Koffer und zwei Trolleys hinein. Praktisch war auch, dass Google Maps Navi über Android Auto einwandfrei funktionierte, sodass unser eigentliches TomTom-Navi im Koffer bleiben konnte. ​Leider war die Innenseite der Windschutzscheibe nicht geputzt. Eine Sixt Krankheit. Bei tiefstehender oder schräg von vorne einfallender Sonne ist das nicht nur nervig, sondern durch den Blendeffekt (wie Milchglas) auch gefährlich für den Fahrer.
• AR

  Ali Al Rahma

  Jul 31, 2026
  5.0
  Splendid service. I had rented a BMW 530e touring from here to drive northeast of Edinburgh. Emma at Sixt Edinburgh Airport was efficient and super friendly in her interactions. I already had the mid-tier insurance upon booking. She recommended to add-on the roadside assistance since the roads in highlands weren’t great — I debated it but then chose to go for it. Upon driving back to Edinburgh in the country roads, I faced a self-inflicted incident on the road where I was almost pushed outside the road due to a larger bus incoming (the BMW 530e touring is quite wide), causing me to drive on rocks on the roadside, and immediately puncturing the two tires. Luckily I was driving around 30mph so it was safe to stop the car without injuring anybody or damaging the car’s body. Sixt were super responsive to the incident and took the matters personally to ensure we were safe and well. We had availed to be transported back to Edinburgh, which was included as part of the roadside assistance. Emma even checked in on me as she has heard about the incident, and Edinburgh Old Town also gave a call to check in. Overall, we felt we were well taken care of by the Sixt team. What felt like a nightmare incident quickly became another memory/story to tell. On the car itself, was a great car overall and was beautiful to drive especially with the hybrid power, though was not equipped with lane-keeping assist or adaptive cruise control, which is a minor thing. I highly recommend Sixt and will not hesitate to choose them again.
• NH

  Nina Hawkinson

  Jul 22, 2026
  1.0
  Honestly, I would give zero stars if I could. I write this as a warning to all future Sixt customers (and I apologize in advance for the lengthy post). The only redeaming quality for this car hire was an employee that I spoke with at the car return. He was the only honest person there and had he been the person that I encountered when I went to pick up my car, I don't think any of the following events would have transpired. His name was Ondrej. Shout out to him. On January 31, 2026, I booked an Audi Q3 or similar vehicle from Sixt, with an Edinbrugh Airport pickup location. This was then confirmed two days prior to my arrival in two separate emails and through the Sixt App. On March 19, 2026, when I arrived to pick up my vehicle, I was told that I had booked a VW Golf. When I explained that I had booked an Audi Q3 or similar vehicle, I was told my reservation had been changed to a Golf shortly after I made my booking; however, I did not make such a change - nor would I have, knowing I had 3 adults with 2 large checkins and 4 carryons. I informed the employee that I did not make such a change and that I received confirmation of my Audi Q3 or similar vehicle just 2 days prior to my arrival, at which point I showed the employee all the various email and app confirmations. At that point, the employee steered me away from my original booking, not stating whether they had the vehicle category I booked, and started the process of upselling me on a bigger, more expensive vehicle. Ultimately, I was upsold (for an additional $750+) on a bigger vehicle because the sale's agent told me I needed the space for our luggage and the roads up in Skye required bigger vehicles and higher clearance. My trip to Skye proved this information to be false. A few days into my trip, my vehicle got a flat. I used the provided roadside assistance, which ended up costing me over 3 hours, a $36 Uber ride, and a $200 phone bill. Sixt promised to reimburse me for the Uber and phone bill, but as of the date of this review (July 22, 2026), neither has been reimbursed. After my trip, I opened a claim with Sixt - for the Uber ride, the phone bill and reimbursement of the upsell. I was able to get the money back for the upsell and Sixt confirmed that on the date I arrived they didn't even have my vehicle category available for me, which would have entitled me to the next bigger sized vehicle at that point. So, the upsell was unnecessary and, honestly, IMO unethical. It has been almost 4 months, and I stil have not been reimbursed for my Uber and phone bill. Despite that, on June 28, Sixt sent me a handwritten note - from Andrew Smith - expressing his regret for my prior experience and then offering me 25% off my next booking, which I saw was the current/ongoing sale they were offering all prior clients online. Needless to say, I would not rent a vehicle from Sixt ever again, nor would I recommend it to anyone. Perhaps, had they handled my claim more expeditiously and not been so shady at the front end, I would give them a second chance, especially after trying to make it right; but I just have a bad taste in my mouth from this whole thing. Do better.

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