SIXT Car Hire - Edinburgh Airport (EDI)

Reviews

• TT

  Tim T

  1 day ago
  1.0
  Less than satisfied. Signed up for the mystery car, and was told the model/class was not available. Was provided a different vehicle, and I specifically stated I was not willing to accept an increase in the rate. I was assured by the attendant the rate would not change. This was not the case. The charge rate was more than doubled over the vehicle I reserved, for a car the attendant chose. I usually book with SIXT and have good experiences elsewhere. Not sure I will continue with them.
• BB

  Brandon

  3 days ago
  5.0
  I decided to use SIXT for a very special romantic getaway in the highlands. It was a bit risky having never used them before. Looking at other options, popular options or even Turo, SIXT provided decent value in comparison. I had a unique experience of 1) never talking to a human 2) getting a band new car with 7 miles on it. It could NOT have been better. The key kiosk worked perfectly, and the key drop worked amazingly well. Their category selection and the ability for you to chose your own car 30 minutes ahead of time was great.
• MB

  Martin Brandt

  5 days ago
  4.0
  Had a nice car (Skoda Superb) and the person running the return was very friendly. But the upselling tactics at the counter are a bit too much for my taste. I clearly reserved an estate, but they wanted to give me a saloon at first and then told me that a suv with all wheel drive would be needed for the highlands. In the end the Skoda was perfect for what we wanted and never missed the downgrade-suv for a higher price they wanted to give me after I told them that I didn‘t reserve a saloon, but an estate.
• HH

  Hélène

  Jun 20, 2026
  1.0
  A scandale. The worst agency I have ever seen. The agent told me he was tired of waiting for customers. It was 8:00 p.m. He was upset that I was disappointed because the vehicle he was offering me was smaller than the one I had originally booked. He wanted to give me a more expensive vehicle instead, which I declined. He insisted. He then became angry and refused to provide me with the vehicle I had initially reserved. He simply canceled my reservation in front of me, telling me I was not nice with him. I had to fight then with sixt to be full refund. Don’t go !! Un scandale. La pire agence que j’aie jamais vue. L’agent m’a dit qu’il en avait assez d’attendre les clients. Il était 20h00. Il était contrarié parce que j’étais déçu du fait que le véhicule qu’il me proposait était plus petit que celui que j’avais réservé à l’origine. Il a alors voulu me proposer un véhicule plus cher à la place, ce que j’ai refusé. Il a insisté. Ensuite, il s’est mis en colère et a refusé de me fournir le véhicule que j’avais initialement réservé. Il a tout simplement annulé ma réservation sous mes yeux, en me disant que je n’étais pas aimable avec lui. J’ai ensuite dû me battre avec Sixt pour obtenir un remboursement intégral. N’y allez pas !t
• HA

  H AsA

  Jun 12, 2026
  1.0
  Extremely Disappointed with SIXT Edinburgh Airport Worst Customer Service I’ve Experienced (Jodie) & (Ben) A Loyal Customer Treated Like a Criminal I have been a long-standing SIXT customer for years, with multiple corporate accounts, Gold memberships within my family, and a substantial rental history across the UK, UAE, and USA. I have hired everything from BMW X5Ms and X7s to G63s and other luxury vehicles without issue. My experience at SIXT Edinburgh Airport with Jodie and Ben was, without question, the worst customer service I have ever received from SIXT. I called SIXT customer services before travelling and was specifically told a BMW X5 was available. Based on that information, I made a prepaid reservation online and travelled to Edinburgh Airport from Glasgow to collect the vehicle. Upon arrival, the atmosphere was immediately hostile. It felt as though a decision had already been made before I even reached the desk. I provided my driving licence, DVLA check code, utility bill and proof of address. These documents have always been accepted during previous SIXT rentals. Suddenly, I was told a passport was now required. When questioned about why this requirement had apparently changed overnight, I was told it was because vehicles go missing and there have been thefts. As a genuine customer with a proven rental history, multiple corporate accounts and years of business with SIXT, hearing theft used as a justification while standing at the desk felt insulting and degrading. The most alarming moment came when Jodie effectively made it clear from the outset that she did not want to provide the vehicle. Rather than looking for solutions, the conversation felt focused on finding reasons not to honour the booking. Whenever I attempted to discuss the matter with Ben, Jodie repeatedly interrupted the conversation despite me not wishing to deal with her. Instead of helping resolve the issue, she inserted herself into the discussion multiple times and escalated the situation unnecessarily. At one point I was told to leave, told security would be called, and instructed to “go sit down”. I found this behaviour completely unacceptable. No paying customer should be spoken to in that manner, especially one with a long-standing relationship with the company. What concerns me most is how differently I felt I was being treated compared to other customers. The entire interaction left me feeling profiled, judged and viewed with suspicion rather than treated as a valued customer. Whether intentional or not, the experience created a very uncomfortable impression and raised serious concerns about fairness and consistency in how customers are treated when hiring luxury vehicles. Throughout the entire process, nobody attempted to find a solution. The repeated response was simply “there is nothing we can do” and “we can’t help you”. I then requested a manager. I was told the manager was at home and unavailable. When I requested contact details and asked for the manager to be included in communications, I had to ask more than once. For balance, I would like to point out that SIXT Glasgow Airport has always been excellent. I have hired numerous luxury vehicles through that branch and have never experienced anything remotely close to this treatment. This review is specifically directed at the conduct displayed by Jodie and Ben at Edinburgh Airport. After years of loyalty, multiple corporate accounts, thousands spent with SIXT worldwide, and a proven history of renting premium vehicles, I left Edinburgh Airport feeling less like a valued customer and more like someone who was being treated as a potential criminal. That is not customer service. Unless this matter is properly addressed, I will be moving all personal, family and corporate business away from SIXT and taking it elsewhere. Absolutely disgraceful experience. Racial profiling at it finest they don’t like giving luxury cars to people of coloured skin. Would be a different story for the white common person.

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