SIXT Car Hire - Edinburgh Airport (EDI)

Reviews

• CV

  Carlos V

  3 days ago
  5.0
  Wonderful experience. Emma at the check in counter was very helpful and friendly. After spending 20 minutes standing in an Avis queue that was not moving I made an online reservation with Sixt but mistakenly booked it at the train station rather than the airport. Emma helped me cancel that reservation and rebooked me for an BMW touring wagon which is exactly what I was looking for. She even helped me calm down a bit. She was amazing! Mark at the return center was great as well. I believe his name was Mark. Older gentleman with grey hair. Anyway. He was efficient and friendly and even complimented our driving based on the condition of the car. I believe Sixt has become my default rental agency going forward. Thank you!
• SL

  Shannon Lovetere

  Oct 7, 2026
  1.0
  Extremely disappointing and misleading experience with SIXT at Edinburgh Airport. We rented a car through SIXT at EDI. When we arrived, the representative told us that, because of our luggage, we should take a larger vehicle, but that it would be a less luxurious car. I specifically asked what the cost would be because the larger vehicle had actually been cheaper than our originally booked vehicle when we made the reservation. The representative told me the upgrade fee would be waived. Based on that representation, we agreed to take the larger car. We were then charged the full upgrade fee anyway. After contacting SIXT to dispute the charge, they have now offered to waive only 50% of the fee. That still leaves us paying roughly £200 for an upgrade we were explicitly told would be free. This is not a misunderstanding about the price. We asked. We were given a specific answer by a SIXT representative, relied on that answer, and were subsequently charged something completely different. What is particularly frustrating is that SIXT appears unwilling to stand behind what its own employee told us. If a representative can promise a customer that an upgrade fee will be waived and SIXT can then simply charge the customer anyway, what exactly is the customer supposed to rely on? I have rented cars from major rental companies before and have never experienced something this misleading. SIXT needs to take responsibility for what its employees tell customers and stop making the customer fight to have an incorrect charge reversed. I would strongly recommend getting every promise about pricing or upgrades in writing before accepting anything from SIXT. Otherwise, you may find yourself paying hundreds of pounds for something you were explicitly told was free. SIXT: this is not about £200. It is about trust and whether your customers can believe what your representatives tell them.
• MT

  M Tarn

  Oct 5, 2026
  5.0
  We would especially like to thank Ross, who was an absolutely exceptional member of staff. We had an issue with another rental company and, as French customers in a rather stressful situation, Ross immediately went out of his way to make us feel comfortable and reassured. He did everything he could to help us, while also trying to find the best possible solution and value for money. He was extremely professional, friendly, cheerful, understanding, and genuinely attentive to our needs. He was exactly the kind of person you hope to have helping you in a situation like this. We also really appreciated the key handover system, which is very well designed and makes collecting the vehicle incredibly quick and efficient. Overall, everything was perfect from start to finish, with a very special mention for Ross. A huge thank you once again for his help, kindness and professionalism!
• LS

  Long Line Surf School

  Oct 2, 2026
  5.0
  We had an absolutely brilliant experience with Sixt at Edinburgh Airport from start to finish. After coming straight out of the airport, the whole process couldn’t have been easier. As soon as we arrived at the Sixt desk, we were greeted by Emma with a massive smile and such a warm welcome. She was incredibly friendly, great to chat to and gave us some brilliant advice about Edinburgh and our trip. It genuinely gave the start of our holiday a real boost and was exactly the kind of welcome you hope for when arriving somewhere new. The return was every bit as good. Mark looked after us when we brought the car back and, again, was incredibly friendly, helpful and welcoming. Both Emma and Mark went above and beyond, and their hospitality was second to none. The car and rental process were great, but it was the people who really made the experience stand out. A huge thank you to Emma and Mark — an excellent experience from the moment we arrived until the moment we left. We’ll definitely use Sixt again.
• MG

  Mark Goerlich

  Oct 1, 2026
  1.0
  I do not recommend SIXT and would advise travellers to consider another rental company. The vehicle category I reserved was unavailable. Instead of offering a suitable alternative, the staff repeatedly pressured me to pay a substantial additional amount for a more expensive vehicle, leaving me with a smaller and unsuitable car. On the return day, the tyre suffered a serious failure before dawn. We were stranded for almost three hours on a dangerous road, in the dark, cold and rain. The vehicle had no spare wheel, so we were completely dependent on SIXT’s roadside assistance, which did not arrive in time. As a direct result, two of us missed our flight, incurred significant additional expenses buying replacement tickets and lost an entire day of our trip. The incident was acknowledged by SIXT in writing. I also submitted a formal complaint to Customer Service, but have still received no substantive response. In my experience, SIXT was very quick to offer an expensive upgrade, but failed to provide effective assistance when we were in a genuinely dangerous situation. Please be careful and consider choosing another company.

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