Enterprise Car Hire - Edinburgh Airport

Reviews

• JB

  Jérôme BIGOT

  Oct 2, 2026
  1.0
  BEWARE OF FABRICATED DAMAGES BILLED 2 MONTHS LATER! ​The rental itself went smoothly, but the post-rental service is an absolute disgrace. ​Nearly two months after returning the car with zero issues, I received a bill for over £600 claiming "broken seat buttons"—a completely fabricated damage for which I am in no way responsible. ​To make matters worse, Enterprise is demanding an utterly disproportionate amount, adding 7 days of "loss of use" charges for a single button! ​Abusive practices. Unacceptable behavior.
• MB

  Manel Perez Buzón

  Sep 28, 2026
  1.0
  Months before my trip to Scotland, I booked and fully paid for a Mercedes A-Class car via the Enterprise - Alamo website. Wanting peace of mind and a perfect trip, I opted for an all-inclusive package—meaning unlimited mileage and comprehensive insurance. Upon arriving at the pickup location, I was told I had to pay for an additional insurance policy costing £297. Furthermore, I was informed that even with this second policy, any damage to the vehicle—no matter how minor, whether caused by me or someone else—would result in a charge of £2,225 per incident, up to a maximum of £37,000 (the total value of the vehicle). Exhausted from my journey and arriving late at night, and wanting to avoid further hassle, I felt forced to settle for a Ford Puma—paying the original price plus the £297 surcharge for the second insurance policy. I ended up paying more for a lesser vehicle than the one I had originally booked and paid for months earlier. The initial contract made NO mention of a double insurance payment or any of the issues raised when I went to pick up the car. I was forced to accept an inferior car while paying a higher price than originally agreed. Throughout the trip—and still now—I have felt misled by Enterprise - Alamo. I do not recommend booking with Enterprise - Alamo to anyone; they are untrustworthy and charge hidden fees that do not appear in the initial contract. They are neither a serious nor a reliable company.
• AC

  Adrian Cornell

  Sep 26, 2026
  1.0
  Very disappointed in the car provided, a 3 year old Kuga with 57k miles recorded. Third gear synchro ring worn - crunch the gear or double declutch! Totally mismatched set of tyres - three cheap Chinese tyres of differing makes with two of them on the tread wear bars. Fourth tyre, a Continental, was badly worn on the shoulder, completely bald for 1 to 2 inches at the edge of tread. I certainly wouldn't consider driving my own car with such a poor set of tyres fitted. Luckily the 450 miles covered were in the dry otherwise my and my wife's safety would have been seriously compromised. This is the quality of car I would expect from a "backstreet" garage, not a multi national like Enterprise. I accept I should have made a closer inspection of the tyres when picking the car up. I trusted Enterprise - lesson learnt!
• WO

  Wendy Onanga

  Sep 23, 2026
  5.0
  After breaking down while on holiday in Scotland, I needed a vehicle to get me and my family back home approx 240 miles away. I chose to hire a car with enterprise as they have a branch in my local area where I could easily return the car to. Reserving a car on their website was very straightforward. Picking up the car at Edinburgh Airport was also very straightforward. I was assisted by Ben who was really great at showing me the features of the car so I could easily use my CarPlay and be confident driving a car I’d never driven before. I really appreciated the time he took to help me. The car I hired was perfect for my needs and had some fab features I’m going to miss when my own car is back on the road! Enterprise customer service reached out the day after I returned the car to check everything had gone ok. I would definitely recommend Enterprise and would use again in the future if I ever needed to hire a car again.
• JN

  JM Neubauer

  Sep 22, 2026
  5.0
  We had the pleasure of renting a car from Enterprise at this location, and the experience was exceptional from start to finish. We were immediately greeted by Charlotte, who made us feel completely comfortable — with her, with Enterprise, and with the idea of driving in Scotland. After a long trip from the US, her cheerful personality and genuine warmth were exactly what we needed. Charlotte gave us a helpful primer on driving around Scotland and even invited us to participate in their “hole‑in‑one” contest. I happened to score, and she surprised us with a complimentary upgrade. She offered quick tips, eased all the stress, and set the tone for a great trip. Her professionalism and kindness were truly memorable. When we returned the car, we were greeted by May, who was equally charming and helpful. She made the return process effortless and pleasant. Both of these women are absolute assets to Enterprise — friendly, capable, and a joy to interact with. If I could hire them myself, I’d steal them both from Enterprise. Outstanding service from two outstanding people. The car we rented was perfect, it was clean and the cruising range was incredible which is important if you are driving as much as we did.