Alamo Car Hire - Edinburgh Waverley Train Station

Reviews

• AA

  atina

  Aug 14, 2026
  1.0
  Stay away from this company! Extremely disappointing experience with Alamo at Edinburgh Waverley Station. This was by far the worst experience I have ever had with a car rental company. We booked the car through Booking.com and prepaid €682.27 in advance. We had both the Booking.com confirmation and the Alamo reservation number, as well as clear proof that the payment had already been charged to our card. When we collected the car at Alamo Waverley Station, however, we were told that their system was not showing the prepayment. We showed them all the documentation and proof of payment. We were told that the full amount would therefore be held/charged, while the matter was investigated. Because we were obviously concerned about being charged twice, I emailed the branch immediately after collecting the car, explaining everything and attaching the evidence. I specifically asked them to resolve the issue before we returned the vehicle, so that we would not end up being charged twice. What followed was completely unacceptable. For approximately one week, nobody responded, despite several follow-up emails asking for an answer. Eventually, Sean replied, apologising for the delay and explaining that he had been out of the office. He said the matter had finally been forwarded to their prepaid bookings team and that he expected a resolution within the next day or so. Unfortunately, this never happened. We returned the car and Alamo charged us again, despite us once again presenting the Booking.com voucher and proof that we had already paid. Even more frustratingly, the member of staff at the desk simply told us that we would have to sort the problem out ourselves with Booking.com because the prepayment was not showing in Alamo's system. And the only explanation we kept hearing was essentially: “This is because you booked through a third party.” I find this response extraordinary and completely unacceptable. If Alamo accepts reservations made through Booking.com, provides an Alamo reservation number for those bookings and allows customers to collect its vehicles using those reservations, then blaming the customer afterwards for using that booking channel is simply not good enough. If customers “should not book through a third party”, why does Alamo accept and honour reservations made through those third parties in the first place? As customers, we had done everything correctly. We had a confirmed Alamo reservation, a prepaid voucher and clear evidence from our bank that the payment had been taken. An apparent communication or payment-processing problem between Alamo and its booking partner should not become the customer's problem to resolve. The most disappointing part is that this situation was entirely avoidable. We identified the problem at collection and spent the following week repeatedly trying to get Alamo to deal with it specifically so that we would NOT be charged twice when returning the car. Had somebody taken responsibility and responded promptly, we might never have reached this point. Instead, our emails were effectively ignored for a week, we were charged twice, and then we were told to sort it out ourselves — while being criticised for having booked through a third party. Whatever the eventual refund or resolution may be, it does not change the experience we had at this branch. A customer who can provide clear evidence of prepayment should not have to spend their holiday chasing a car rental company, sending repeated unanswered emails and then leave having been charged twice. Extremely poor communication, zero ownership of the problem and completely unacceptable customer service. This experience completely destroyed our trip and our confidence in Alamo, and I would certainly not use Alamo Waverley Station again.
• VV

  Victor Volkodav

  Jul 19, 2026
  3.0
  Mixed experience for us. Car quality, condition, pickup/dropoff experience was solid. What ruined it was deceptive fuel refill service sold to us by the agent. We rented a car with half a tank, ended up returning it with almost full tank, and got charged 46 pounds for a service that was never applied. This would never leave a customer satisfied, and company should prevent it.
• TG

  Theodoros Georgiou

  Jul 13, 2026
  5.0
  We’ve rent a car from this shop for 2 days. 5/5 Customer Experience, Zen helped us out and we are really great-full. We’ve booked a car with Alamo at Edinburgh Airport and we’ve found out the previous day that we couldn’t rent from there due to not having a return flight from that airport and without a Credit Card. When we arrived at waverley station the previous day of our rent day, we’ve informed Zen about our issue and he moved our reservation to that branch and we went the next day and rent the card without any extra charges. Everyone there was really kind and helpful.
• GL

  Giada Lancioni

  Jul 12, 2026
  5.0
  Prenotato on line dal sito CarJet abbiamo noleggiato un auto dal 9 al 12 luglio, abbiamo preso la macchina a Waverly Station di Edimburgo e l'abbiamo riportata nello stesso parcheggio (al -2 del parcheggio Auto noleggio). Il giorno che abbiamo preso l'auto siamo andati ai loro uffici che sitrovano vicino ai binari della stazione, tutto chiaro e veloce. Il tragitto per arrivare al parcheggio (pochi minuti a piedi) ben segnalato e lí Finn ci ha spiegato tutto e fatto un upgrade ad un Auto più grande (Ford Puma) tutto gratuito. Al ritorno ci siamo interfacciati con Max anche lui molto veloce e disponibile.
• LC

  Leo Chou

  Jul 11, 2026
  4.0
  It is located not far from train station, but does require some skills to find where it is unless after you receive their pdf map. Staffs are helpful so far, but just a concern that when I was asked to settle “a balance”, in fact I did not quite understand all the contents. So long as I can get a good car and drive safe in fact I dunno mind too much, but not all people are willing to pay such unnecessary costs in particular such additional insurance that I did have rejected when I made the reservation.

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