Alamo Car Hire - Edinburgh Airport

Reviews

• BE

  Bill Edwards

  4 days ago
  4.0
  Everything went well , my first car the boot would not stay closed so I turned around 100 feet later and told them , they agreed and gave me another car without any issue , overall everyone was very courteous and professional, I needed an extra day because I found out my hotel had no shuttle service, I called them and was told have the car back before 6 am and no charge , well I had it back by 5:30 am and no surprise I was charged , I don’t mind paying for what I use but don’t tell me one thing and do another. Overall it was a good experience.
• TI

  Tajul Islam

  4 days ago
  5.0
  Great service: I booked the car online, did their "Accelerated Check-in", turned up at the front desk, didn't have to wait too long or fill multiple forms in. My information was verified, document signed, key handed and was advised if I wished to extend rental, just to call them. Arrived at the car, the car was a high spec with a lot of optional extras. Enjoyed the drive, so decided to extend for another day. On the day of return, I parked the car at the designated drop-off zone, post the key through the letterbox attached to the porter cabin and walked away. Next day, received a courtesy call to say everything went all good and was asked if everything on my side was okay too. Exceptional service, exceptional package, was glad I chose Alamo and would be happy to use this branch again.
• GG

  Greggo

  Oct 8, 2026
  5.0
  Brilliant company. Was brilliant from picking up the car to dropping off, staff were polite great energy, fast and was made so easy. I blew a tyre and needed roadside assistance which i called, was a godsend. Also emailed to extend my rental and about the blown tyre. They were fast to reply to both situations and very polite. And the drop off lady was super nice and aware i was under the pump to get to my flight so she let me go quick. And put forward my reimbursement for my tyre straight away. Brilliant from everyone. Thanks heaps
• RG

  Russell Godfrey

  Oct 5, 2026
  4.0
  The staff at the reception desk were very professional and provided excellent service, but were badly let down by the valeting and vehicle team, who check the vehicles, first vehicle allocated , warning came up on dashboard stating battery in key fob needed changing, as a result yard staff gave me a different vehicle which was filthy on the outside and windscreen filthy inside and out, I was informed by yard staff that jet wash was broken, I informed them you do not need a jet wash to clean a windscreen, returned to main desk , where they could not do enough to resolve the situation
• MB

  Manel Perez Buzón

  Sep 28, 2026
  1.0
  Months before my trip to Scotland, I booked and fully paid for a Mercedes A-Class car via the Alamo–Enterprise website. Wanting peace of mind and a perfect trip, I opted for an all-inclusive package—meaning unlimited mileage and comprehensive insurance. Upon arriving at the pickup location, I was told I had to pay for an additional insurance policy costing £297. Furthermore, I was informed that even with this second policy, any damage to the vehicle—no matter how minor, whether caused by me or someone else—would result in a charge of £2,225 per incident, up to a maximum of £37,000 (the total value of the vehicle). Exhausted from my journey and arriving late at night, and wanting to avoid further hassle, I felt forced to settle for a Ford Puma—paying the original price plus the £297 surcharge for the second insurance policy. I ended up paying more for a lesser vehicle than the one I had originally booked and paid for months earlier. The initial contract made NO mention of a double insurance payment or any of the issues raised when I went to pick up the car. I was forced to accept an inferior car while paying a higher price than originally agreed. Throughout the trip—and still now—I have felt misled by Alamo–Enterprise. I do not recommend booking with Alamo–Enterprise to anyone; they are untrustworthy and charge hidden fees that do not appear in the initial contract. They are neither a serious nor a reliable company.