Question 1

Are you open?

Accepted Answer

We are open.  It is business as usual for us, here to help you keep your vehicle legal and roadworthy.  During the pandemic, we created a safe experience for everyone when visiting our garages, this is part of our business as usual, so you can feel safe coming to our garage for your vehicle maintenance.

Question 2

Do I need to have a pre-booked appointment?

Accepted Answer

You can just drop-in to one of our garages. The measures we put in place during the height of the pandemic to ensure you and our staff are safe remain in place. If you would prefer to book ahead, appointments are available via our website https://www.protyre.co.uk/

Question 3

What are you doing to safeguard your employees and your customers?

Accepted Answer

We are COVID-19 secure and have signed the COVID-19 secure declaration. All our garages adhere to strict COVID-19 protocols including all employees wearing face coverings at all times.

Question 4

Do I need to wear a face covering when visiting your garage?

Accepted Answer

To help keep us all safe we do ask that while visiting our garage you remember to wear a face covering (unless exempt in line with Government guidelines) when entering our reception areas and when speaking with members of our in other areas of the garage.

Question 5

What do I do if I can’t bring my vehicle to your garage?

Accepted Answer

If you are unable to come to us, then we can come to you.  We offer vehicle collection and delivery service as well as mobile fitting services.  Please give your local garage a call to talk about how we can help.

Question 6

Do I need prepare my vehicle in anyway before bringing it to a garage?

Accepted Answer

Where our team members will need entry to your vehicle please can you ensure it is clean inside with no items laying where our team may need to be, such as foot wells.  This will minimise contact with surfaces, helping keep everyone safe.

Question 7

Are you open and how are you handling safety during the pandemic?

Accepted Answer

We are open with business as usual, providing a safe experience for everyone following COVID-19 secure protocols, including face coverings and hygiene measures.

Question 8

Do I need to book an appointment before visiting the garage?

Accepted Answer

You can drop in without an appointment, but booking ahead via our website is also available and recommended for your convenience.

Question 9

What safety measures are in place to protect employees and customers?

Accepted Answer

All garages follow strict COVID-19 protocols, including employees wearing face coverings and adhering to the COVID-19 secure declaration.

Question 10

Is wearing a face covering mandatory when visiting the garage?

Accepted Answer

We ask visitors to wear face coverings in reception areas and when interacting with staff unless exempt under government guidelines.

Question 11

Can you pick up my vehicle if I am unable to bring it to the garage?

Accepted Answer

Yes, we offer vehicle collection and delivery as well as mobile fitting services. Please contact your local garage for details.

Question 12

Do I need to prepare my vehicle before bringing it in?

Accepted Answer

Please ensure your vehicle is clean inside with no items obstructing areas our team may need to access, like foot wells, to minimize contact and keep everyone safe.

Question 13

What types of tyres and automotive services do you offer?

Accepted Answer

We offer a wide range of car, van, 4x4, and bike tyres from top brands, plus services like wheel alignment, diagnostics, MOT, servicing, and aircon regas.

Question 14

What are your opening hours?

Accepted Answer

We are open Monday to Saturday from 8:30 AM to 5:30 PM, and closed on Sundays. Holiday hours may vary, so please check our website for details.

Question 15

What payment options do you accept?

Accepted Answer

We accept various payment methods including cash, contactless payments, Android Pay, Apple Pay, major credit cards, PayPal, financing, and invoices.

Question 16

Are there any nearby places of interest that customers might visit before or after their appointment?

Accepted Answer

Yes, nearby you can find the bridal shop 'Special Occasions' for event needs, the fitness gym 'Stay&ble' to work out, and 'Sandbanks Clinic' beauty salon for spa treatments — convenient stops to complement your visit.

Question 17

Can I combine my visit with errands at local businesses around Commercial Road?

Accepted Answer

Absolutely, near our garage on Commercial Road are various places including 'P C Virus Removal' for IT services, 'Willow Accounting & Consultancy' for financial advice, and 'The Free From Beer Co' for speciality drinks, making it easy to run multiple errands.

Question 18

How can nearby transit or community services assist me when visiting?

Accepted Answer

Nearby community services like 'Busy Bees at PURC' and educational institutions such as 'Buckholme Towers School' may be useful landmarks. Also, local transit options near Commercial Road can help you find us more easily.

Tyreland - Team Protyre

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