National Car Rental - Exeter Airport

Reviews

• CM

  Carly McGrath

  May 17, 2026
  1.0
  Worst company to deal with group of 6 with luggage car when we arrived the car we hired months in advance (mini van) was not available and they wouldn't have it available anytime soon.. left stranded. Worst company ever and crap service they dont care!
• DW

  Dick Wong

  Aug 4, 2025
  1.0
  Dear Customer Service, I am writing to formally express my dissatisfaction with my recent experience with National Car Rental , Fair Oak Farm, Exeter, UK (booking confirmation : # 1582503468 ) regarding my booking made through a third-party service (Hotel.com. with booking ref: 73149172940050) Unavailability of Booked Vehicle: I was informed upon arrival at your location that the specific vehicle (Premium vehicle; Volvo XC90) I had booked was not available. This was extremely disappointing, as I had planned my trip based on the expectation of receiving that vehicle. No Alternative Vehicle Offered: When I inquired about another vehicle, I was told that no other vehicles were available to accommodate my needs. This left me in a very difficult situation without a reliable means of transportation. Lack of Responsibility: I was surprised to hear that your company stated it had no responsibility for my booking because it was made through a third party. This lack of accountability is concerning, especially considering the agreement I entered into when I made my reservation. Lower Grade Vehicle Chosen: As a last resort, I reluctantly accepted a lower-gradevehicle (Benz GLB200 , the grading different around $500-800 per days) to continue with my plans. However, this vehicle was insufficient to accommodate both my family members and our luggage. Additional Transportation Fees: Consequently, I had to arrange for additionalHK$1500 transportation fee for my family members and our luggage , which incurred unforeseen expenses to ensure that my family could travel together. This added financial burden is quite frustrating. Given these circumstances, I respectfully request compensation for the inconvenience caused by the unavailability of my booked vehicle and the additional transportation costs I incurred due to the inadequacy of the alternative vehicle provided. I hope to receive a prompt response to this matter and trust that it will be resolved satisfactorily. Thank you for your attention to this issue. Sincerely, Mr WONG
• LL

  Leshi’s Life

  Oct 30, 2017
  5.0
  Amazing car service, staff were fantastic and the car was brilliant. The staff went above and beyond to be helpful, highly recommended
• SF

  Shane Feasey

  Feb 20, 2017
  5.0
  I have hired from here 3/4 times before. This weekend I was desperate I called in on the Friday after work to be told they had no cars for hire. I explained my situation to the young man on reception Axa he made a phone call and promised there would be 'four wheels' for me on Saturday but he couldn't promise what they'd be I left my number and on the Saturday lunchtime I received a call saying a car was there. Much to my relief I made it to my farther-in-laws 70th. Massive thank you to Axa and the lady (manager I think) for their held