Enterprise Car & Van Hire - Exeter South

Reviews

• PC

  Paul C

  6 days ago
  1.0
  FOR EVERYONE RENTING FROM THIS RENTAL COMPANY, PLEASE READ MY CRAZY REVIEW!! ASK THEM TO ROLL THE CAR 25 CM AFTER THE INITIAL HANDOVER “INSPECTION” TO REVEAL THE TYRE DAMAGE THAT IS PRESSED AGAINST THE ASPHALT (EVIDENTLY ON PURPOSE) - BECAUSE OF THE NATURE OF MODERN TUBELESS TYRES, THE TYRE SCRATCHES YOU WILL BE CHARGED FOR AT THE END OF THE RENTAL ARE COMPRESSED, DISTORTED OR COMPLETELY HIDDEN UNDER THE RIM. YOU WILL BE ABLE TO SEE THEM, BUT VERY RARELY WITH AN UNALTERED PHOTO YOU TAKE IN A RUSH. ABSOLUTELY NEVER LEAVE THE PARKING LOT WITHOUT PHOTOS OF ALL TYRES FROM ALL ANGLES, AS WELL AS PHOTOS AFTER YOU ROLL THE CAR BOTH WAYS AND TAKE A SECOND SET OF PHOTOS. IN GENERAL, NEVER RENT FROM ENTERPRISE, ESPECIALLY NOT IN EXETER, BUT IF YOU ABSOLUTELY HAVE TO, 100% TAKE 8K VIDEO OF ALL TYRES, AS WELL AS A FULL 3D LIDAR SCAN OF THEIR TYRES, AS WELL AS DIP THE CAR IN INK AND LAY PAPER ON THE ASPHALT TO HAVE AN IMPRINT (MAYBE FACETIOUS?) TAKE A CLOSER LOOK AT THE ALL AROUND THREAD COUNT. BASICALLY PLAN TO SPEND 30 MINUTES INSPECTING YOUR TYRES BECAUSE THIS IS DEFINITELY THE MAIN BUSINESS. THE EXTRA CHARGE WILL BE £158 PER TYRE. NEVER ACCEPT OR SIGN ANYTHING AT LEAST UNTIL YOU CAN SEE YOUR OWN PHOTOS INSIDE THEIR DEALERSHIP. THE PEOPLE HANDLING THE INSPECTION ARE EXTREMELY PUSHY AND WILL MAKE THIS SEEM LIKE SOMETHING YOU NEED TO SIGN OUTSIDE IN FRONT OF THE CAR, OCCASIONALLY WHEN IT RAINS OR IS INCREDIBLY SUNNY AND THEY WILL REFUSE YOUR ON THE SPOT EVIDENCE AS INCONCLUSIVE. THIS IS ENGINEERED SO THAT LATER ON THE PROCESS TO “RECLAIM” WHAT’S RIGHTFULLY YOURS WILL BE DRAGGED ON FOR WEEKS OVER EMAIL, TO AN EMAIL ADDRESS YOU CANNOT SEND PHOTOS IN HIGH RESOLUTION. DO NOT, UNDER ANY CIRCUMSTANCE, LET YOURSELF CONVINCED THAT ANYONE WANTS ANYTHING ELSE BUT TO CHARGE YOU. REMEMBER YOU’RE IN A CUT THROAT ENVIRONMENT WHERE NOBODY IS YOUR FRIEND, NO MATTER HOW NICE PEOPLE FROM EXETER OTHERISE ARE. MAYBE EVEN THESE PEOPLE ARE NICE WHEN NOT ON DUTY. NOBODY WANTS ANYTHING ELSE BUT AN EXTRA CHARGE ON YOUR RENTAL. APPROACH THIS EXCHANGE AS IF YOU’RE MEETING SOMEONE FROM FACEBOOK MARKETPLACE IN AN EMPTY PARKING LOT. YOU ARE ABOUT TO BE FLEECED. I REPEAT, YOU ARE ABOUT TO BE FLEECED. AND YOU WILL BE FLEECED IF YOU DON’T FOLLOW THIS ADVICE. CASE IN POINT, ARE PEOPLE STILL PAYING FOR THE FRONT RIGHT TYRE ON THE BLUE FORD PUMA 2-3 MONTHS LATER? THIS MESSAGE COST ME £158, BUT WILL HOPEFULLY SAVE OTHER PEOPLE HUNDREDS. YOUR LACK OF EMAIL CORRESPONDENCE WILL BE CONVENIENTLY INTERPRETED AS A TACIT APPROVAL. YOU ARE GUILTY UNTIL YOU PROVE YOURSELF INNOCENT. THANK YOU FOR YOUR ATTENTION TO THIS MATTER! ENTERPISE, BY NO MEANS DON’T REPLY TO MY MESSAGE AND COZY ME UP. WE ARE NOT FRIENDS.
• PM

  Pete Murray

  6 days ago
  5.0
  Friendly and efficient staff. Good experience overall. Will use Enterprise again
• DS

  Danielle Semple

  Oct 2, 2026
  5.0
  Dan and the team were super helpful and efficient in getting me to the station. Great service 😊
• ST

  Sandu Tarlev

  Sep 24, 2026
  1.0
  Absolutely unacceptable experience. I was charged £250 for alleged tyre damage that was not caused by me. The company provided no convincing proof—no clear before-and-after photos or videos showing the tyre’s condition. When explaining the agreement, damage charges and other important information, the staff speak at about 160 miles per hour, making it almost impossible to understand anything properly. The whole experience felt like a scam and daylight robbery. I would not use this company again and strongly advise others to be extremely careful.
• JH

  James Hornagold

  Sep 18, 2026
  1.0
  I hired a van from here 3 years ago and have just been given a ccj for a parking ticket at a place ive never been to. Customer service ignored email after email. Was told to contact dmfines email address whom ive contacted over and over again with no reply. Even got the branch manager to email them and they ignored him as well. The fine was in a Travelodge in Cheltenham in October 2023. The mileage I did that day does not reflect me being able to get to Cheltenham and back. If its not paid next Friday Bailiffs are going to come and take stuff from my house. My credit score has already suffered significantly. Proper stressed Avoid at all costs

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