Enterprise Car & Van Hire - Barnstaple

Reviews

• SR

  Sarah Robbins

  Sep 26, 2026
  5.0
  Excellent service throughout, really helpful, professional, friendly staff and immaculately clean car. Will use again and recommend.
• JJ

  Jason Jones

  Sep 19, 2026
  1.0
  Absolutely do NOT use this rental company. Charging me £250 for a tiny scratch on the front grill that I’m adamant has not been caused by me. If you do decide to use this company - take pictures of EVERY PART of the car so that you have evidence.
• JS

  John Saunders

  Sep 17, 2026
  5.0
  Last minute booking after a breakdown, reasonable pricing, and the car supplied was better than the one booked (not just a 'similar' vehicle). Even more impressive was the friendly professionalism of the staff at the Barnstaple branch, with an unrushed and comprehensive handover, and a prompt and efficient return. As a result of this experience I'll look at Enterprise first for any future car hire.
• MS

  Michael Sleight

  Sep 14, 2026
  1.0
  Dogs excluded. Not even in vans? Will not be using Enterprise in the future ….. even without dogs…..
• PM

  Patel Meet

  Sep 11, 2026
  1.0
  Extremely disappointing experience with Enterprise. I booked a car 11 days in advance for a trip I had planned for tomorrow. Everything was arranged around this confirmed booking, including my hotel. Then, at approximately 5:50 pm today, just 10 minutes before the branch closed and the evening before my trip, Enterprise called me and told me they could no longer provide the car because of my age. I am 25 years old. If there was an issue with my age or the particular vehicle I booked, this should have been identified when I made the booking 11 days earlier not at 5:50 pm the night before my trip. I tried to find a solution and even offered to have my 30 years old friend take the rental instead. I was told this wasn’t possible because the car had already been given to someone else. I then asked what Enterprise could do to help. The response was essentially that the only thing they could say was “sorry” and that they could not offer any help. By that time, other car rental companies were already closed, so I had no realistic opportunity to arrange another car for the following day. As a result, I had to cancel my entire trip, including my hotel booking. What makes this particularly frustrating is that Enterprise had 11 days to identify any problem with my booking but waited until the very last few minutes before closing to cancel it. Once they cancelled it, there was no genuine attempt to help me find an alternative. Enterprise didn’t just cancel my car booking their last minute decision resulted in my entire trip being cancelled. I also noticed from their Google reviews that they have a history of cancelling vehicle rental bookings at the last minute. I honestly wish I had seen those reviews before making my booking. Very poor communication and customer service. I expected much better from Enterprise and will think twice before booking with them again.