Enterprise Car & Van Hire - Crewe

Reviews

• DD

  Duncan

  1 day ago
  5.0
  Excellent customer service from start to finish.
• SR

  Stephen Rowe

  Aug 10, 2026
  5.0
  Booked a van online Sunday afternoon , had a follow up call to what to bring at collection .on pick up , staff polite and friendly , However did not get their names . On collection Jamie , thorough polite and efficient - thank you for such an easy hire
• HR

  Hamid Rostami

  Aug 10, 2026
  5.0
  I’ve rented a van from Enterprise, the prodedure was easy and straightforward. They took a deposit apart from the rental cost and returned the deposit as expected. overall, my experience was good. Thanks
• SA

  Saurabh Agarwal

  Aug 7, 2026
  1.0
  I rented from Enterprise Crewe and returned the car in pristine condition, with photos taken at drop-off to prove it. Despite this, the agent (Jamie) charged me an extra £250 for alleged damage. While I was there, I overheard him discussing with another agent how to justify the charge — a part was described as damaged and “bigger than the size they have,” which was never explained or shown to me clearly, and I never consented to the deduction. I’m disputing this charge with my bank/card provider and with Enterprise customer support, and I have timestamped photos of the car’s condition at return as evidence. If you rent from this branch, photograph every angle of the car at drop-off and get a signed/emailed confirmation of condition before you leave. Based on my experience, I’d think twice about renting here again.
• AM

  Andrew Moore

  Aug 4, 2026
  4.0
  I was originally told by KC Autos and the third-party insurance company that my car would be ready on 08/08/2026. Due to work commitments, I wasn’t able to rearrange my schedule and return the hire car earlier, even though it had arrived at Enterprise ahead of that date. I was then charged on my card and received messages stating that the vehicle would be treated as stolen and that the matter would be reported to the police. This was quite upsetting and made me feel as though I had done something wrong, when in fact I was following the information I had been given. However, Owen handled the situation efficiently and provided excellent customer service. He quickly resolved the communication error between the garage and Enterprise and explained everything clearly. I’d like to thank Owen for his professionalism and for sorting out the misunderstanding